[10ProV1803b17134 x64] Audio Latency ACPI/Dxgkrnl/ndsis/wdf01000. HP BP004LA/BP005LA

axe0 said:
Does this happen only when using this software? What software are you using for the audio?
Click to expand...

It happens with every software

Mainly Ableton,

But also use other standalone softwares like Bias, or TH3 overloud for example.

The only time i had those 200us worked so perfect, and thats what im trying to replicate, or at least know the cause.
On my other (desktop) pc i have 50us constantly and works nice even with less specs.
 
As a test, please do the following and see if it improves things, if driver verifier is enabled make sure to disable it first.

  • Task manager
    • Open task manager (press ctrl + shift + esc simultaneously, or right click on your taskbar and click Task Manager)
    • Go to Startup tab
    • Disable everything
  • Msconfig
    • Open msconfig (press Windows logo + r, enter 'msconfig' (without the quotes) and press enter)
    • Go to the tab services
    • Check 'hide microsoft services'
    • Uncheck all other services
    • Click apply and click ok
  • Reboot
 
axe0 said:
As a test, please do the following and see if it improves things, if driver verifier is enabled make sure to disable it first.

  • Task manager
    • Open task manager (press ctrl + shift + esc simultaneously, or right click on your taskbar and click Task Manager)
    • Go to Startup tab
    • Disable everything
  • Msconfig
    • Open msconfig (press Windows logo + r, enter 'msconfig' (without the quotes) and press enter)
    • Go to the tab services
    • Check 'hide microsoft services'
    • Uncheck all other services
    • Click apply and click ok
  • Reboot
Click to expand...

Did that a lof times (now again, just in case)

Altough, as i mentioned before it was the only way (just in one random time), that worked and got those 200 or less us
 
Would you mind sharing what more you have attempted to fix this issue?
 
axe0 said:
Would you mind sharing what more you have attempted to fix this issue?
Click to expand...

Safe boot,
Disable every device
Update drivers, downgrade drivers
Format and start over
And every other step that was suggested to me in this post
 
Thanks for sharing what more you have tried!

Please continue running driver verifier according to the configuration settings posted earlier.
 
Keep it running for 24h more hours please.
 
Last time someone accidentally checked Microsoft drivers he/she couldn't get into Windows at all and had to reinstall, I advice to never check a driver from Microsoft.

I've been searching the site for a thread where a user named vir gnarus explained about why certain settings in driver verifier shouldn't be used in many circumstances, unfortunately I can't find it back but I hopefully do remember correctly what options should NOT be checked because they could result in so-called false positives (they're caught for IO actions, but they're not causing the issue)
  • I/O Verification
  • Force pending I/O requests
  • IRP logging


PS, off-topic, to those that have read my posts on other forums. I know this post contradicts with many of my other posts, but those posts were written when I didn't yet (entirely) understand what driver verifier does.
 
axe0 said:
Last time someone accidentally checked Microsoft drivers he/she couldn't get into Windows at all and had to reinstall, I advice to never check a driver from Microsoft.

I've been searching the site for a thread where a user named vir gnarus explained about why certain settings in driver verifier shouldn't be used in many circumstances, unfortunately I can't find it back but I hopefully do remember correctly what options should NOT be checked because they could result in so-called false positives (they're caught for IO actions, but they're not causing the issue)
  • I/O Verification
  • Force pending I/O requests
  • IRP logging


PS, off-topic, to those that have read my posts on other forums. I know this post contradicts with many of my other posts, but those posts were written when I didn't yet (entirely) understand what driver verifier does.
Click to expand...

Noted, REALLY big info here.

Any ideas what else can i try?
 
If you haven't yet, you could try a repair install which I would recommend at this point.
 
axe0 said:
If you haven't yet, you could try a repair install which I would recommend at this point.
Click to expand...

I already made a full format before, you think this will make any difference?

Should i create a bootable usb for this or just use windows integrated repair (which i think it has?)
 
You would be surprised how often a repair install does make a difference, usually because the repair install is from a fresh ISO and not from built-in files.
A repair install cannot be done from a bootable USB, but has to be done within Windows, if you don't do it within Windows you'll basically starting all over again as you'll be doing a reinstall, with a repair install you keep all files and programs.
I'm speaking from experience, about a year ago I had immense issues with system freezes for months. A repair install didn't do the trick, but it did help significantly (a BIOS update solved the problem).

Another thing that came to mind, use the warranty. With all that has been done this points more and more to a hardware related issue.
A final test I would do before using the warranty, clean install Windows, update Windows and install only the programs you can use to replicate the issue. No drivers from other sources than Windows and no other programs. This way there won't be any conflict with other programs and there won't be any buggy drivers since buggy drivers from Microsoft is quite rare.
 
axe0 said:
You would be surprised how often a repair install does make a difference, usually because the repair install is from a fresh ISO and not from built-in files.
A repair install cannot be done from a bootable USB, but has to be done within Windows, if you don't do it within Windows you'll basically starting all over again as you'll be doing a reinstall, with a repair install you keep all files and programs.
I'm speaking from experience, about a year ago I had immense issues with system freezes for months. A repair install didn't do the trick, but it did help significantly (a BIOS update solved the problem).

Another thing that came to mind, use the warranty. With all that has been done this points more and more to a hardware related issue.
A final test I would do before using the warranty, clean install Windows, update Windows and install only the programs you can use to replicate the issue. No drivers from other sources than Windows and no other programs. This way there won't be any conflict with other programs and there won't be any buggy drivers since buggy drivers from Microsoft is quite rare.
Click to expand...

Unfortunately, warranty is not an option; do you have any guide of how to do the windows repair without the USB?; thanks a lot for the ideas!
 
Go to Download Windows 10 and click on 'Download tool now' to download the Media Creation Tool.

When you click 'Update now' on the site you get the Update Assistant. If you have the latest version of Windows 10, currently version 1803, the Update assistant will tell you that you have the latest version installed and will only give you the option to exit.

The Media Creation Tool will load for a few minutes and present you with the End User License Agreement (EULA), click 'Accept' and it will load again for a few minutes. Next it will present you with 2 options, 'upgrade this pc now' and 'create installation media'. I recommend to choose 'create installation media'. If you have chosen 'create installation media' select the language, edition and architecture applicable for your pc. In the next screen 'Choose which media to use select 'ISO file' and select a folder where you want to save it. The next part can take a long time, please have patience. When it is finished, go to the folder where the ISO is saved, right click the ISO and select 'mount'. Select 'setup.exe' and select 'Download and install updates (recommended)'. After it has loaded you'll be presented with the EULA again, click 'Accept'. After a few screens you get the option to select what you want. By default it will say 'Install Windows 10 <your edition>' and 'Keep personal files and apps'. Changing it will provide you with 3 options
- Keep personal files and apps
- Keep personal files only
- Nothing
If you click 'Next' you will go through the last 2/3 steps all over again, I don't recommend changing the options you want as it can take a long time to get back to the options where you can select what you want.
Click 'Install', from this point the setup will install everything and reboot a couple of times. This might take an hour or 2, please do not interrupt or stop it.
 
axe0 said:
Go to Download Windows 10 and click on 'Download tool now' to download the Media Creation Tool.

When you click 'Update now' on the site you get the Update Assistant. If you have the latest version of Windows 10, currently version 1803, the Update assistant will tell you that you have the latest version installed and will only give you the option to exit.

The Media Creation Tool will load for a few minutes and present you with the End User License Agreement (EULA), click 'Accept' and it will load again for a few minutes. Next it will present you with 2 options, 'upgrade this pc now' and 'create installation media'. I recommend to choose 'create installation media'. If you have chosen 'create installation media' select the language, edition and architecture applicable for your pc. In the next screen 'Choose which media to use select 'ISO file' and select a folder where you want to save it. The next part can take a long time, please have patience. When it is finished, go to the folder where the ISO is saved, right click the ISO and select 'mount'. Select 'setup.exe' and select 'Download and install updates (recommended)'. After it has loaded you'll be presented with the EULA again, click 'Accept'. After a few screens you get the option to select what you want. By default it will say 'Install Windows 10 <your edition>' and 'Keep personal files and apps'. Changing it will provide you with 3 options
- Keep personal files and apps
- Keep personal files only
- Nothing
If you click 'Next' you will go through the last 2/3 steps all over again, I don't recommend changing the options you want as it can take a long time to get back to the options where you can select what you want.
Click 'Install', from this point the setup will install everything and reboot a couple of times. This might take an hour or 2, please do not interrupt or stop it.
Click to expand...

Thanks for the explanation
Did it today but it didnt change anything

I already did a few weeks ago a fresh install of windows 10,
Im thinking maybe do it with windows 7? does worth the shot?
 
jsc said:
axe0 said:
Go to Download Windows 10 and click on 'Download tool now' to download the Media Creation Tool.

When you click 'Update now' on the site you get the Update Assistant. If you have the latest version of Windows 10, currently version 1803, the Update assistant will tell you that you have the latest version installed and will only give you the option to exit.

The Media Creation Tool will load for a few minutes and present you with the End User License Agreement (EULA), click 'Accept' and it will load again for a few minutes. Next it will present you with 2 options, 'upgrade this pc now' and 'create installation media'. I recommend to choose 'create installation media'. If you have chosen 'create installation media' select the language, edition and architecture applicable for your pc. In the next screen 'Choose which media to use select 'ISO file' and select a folder where you want to save it. The next part can take a long time, please have patience. When it is finished, go to the folder where the ISO is saved, right click the ISO and select 'mount'. Select 'setup.exe' and select 'Download and install updates (recommended)'. After it has loaded you'll be presented with the EULA again, click 'Accept'. After a few screens you get the option to select what you want. By default it will say 'Install Windows 10 <your edition>' and 'Keep personal files and apps'. Changing it will provide you with 3 options
- Keep personal files and apps
- Keep personal files only
- Nothing
If you click 'Next' you will go through the last 2/3 steps all over again, I don't recommend changing the options you want as it can take a long time to get back to the options where you can select what you want.
Click 'Install', from this point the setup will install everything and reboot a couple of times. This might take an hour or 2, please do not interrupt or stop it.
Click to expand...

Thanks for the explanation
Did it today but it didnt change anything

I already did a few weeks ago a fresh install of windows 10,
Im thinking maybe do it with windows 7? does worth the shot?
Click to expand...



UPDATE:

I downloaded Fidelizer, a software that claims to help with audio playback in many ways. I decided yo give it a shot
To my surprise latency now is between 500-700 when is activated which is a huge improvement (still not 50us which will be ideal)

Altough, when i started to load my audio software it has some random pikes of 1500/3000 us sometimes.

Im really intrigued of what this software does.
 
Can I ask why warranty isn't an option?

You could try Windows 7, however I would recommend this test no matter which Windows version. It will help narrowing down the cause.
A final test I would do before using the warranty, clean install Windows, update Windows and install only the programs you can use to replicate the issue. No drivers from other sources than Windows and no other programs. This way there won't be any conflict with other programs and there won't be any buggy drivers since buggy drivers from Microsoft is quite rare.
Click to expand...
 
This fidelizer sounds, from some of the features shown on the website, like a pretty nice program. Only thing I'm concerned about is "[FONT=&quot]Stop/Disable most non-audio system services greatly reducing system footprints for pure audio performance.[/FONT]", if the wrong non-audio system service is stopped it will only give trouble. I'm sure the vendor has taken care of not disabling the onces that are absolutely necessary, but it's something that I wouldn't like.
 

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