[SOLVED] Add/remove roles or features fails in Windows Server 2016

[Sysnative Windows Update]

And yes, the executable does exist, but in your component store folder (WinSxS) that's why you can access it.

 

[sansnil]

Got it. I'm pretty ignorant about SxS but learning. :)
Stil failed but went back to the 0x8007371b error oddly.
CBS log attached.

 

[Sysnative Windows Update]

Some more missing files.

 

[sansnil]

No luck but here's the CBS log file.

 

[Sysnative Windows Update]

Do the following again:

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try enabling the feature just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

 

[sansnil]

You got it, here are the logs:

Logs4.zip - Google Drive

 

[Sysnative Windows Update]

Hmmm...

Please run the following script and attach the results for me and do the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

 

[sansnil]

Done. Here's the link to components file:

COMPONENTS2.zip - Google Drive

 

[Sysnative Windows Update]

Please make sure you provide the script results as well!

 

[sansnil]

Opps, I'm slipping! Here you are:

SFCFix version 3.0.0.0 by niemiro.Start time: 2018-08-06 15:23:23.634
Microsoft Windows Server 10 Build 14393 (Updates Deferred) - amd64
Using .txt script file at C:\Users\sansnil\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_it-it_2f71be0b6753d476\asp.mfl
File is untraceable.
 Found: kejLKvcPw8b4bW2g/6NSwMgdh90HXnmvKAe5+v2rBXc=
 Version number not available.
Trace not available.






[1: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_it-it_39c6685d9bb49671\asp.mfl
File is untraceable.
 Found: kejLKvcPw8b4bW2g/6NSwMgdh90HXnmvKAe5+v2rBXc=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_a2c6f4e19d28e6f1\asp.mfl
File is untraceable.
 Found: vOP6o0QuTECUACXJH5C1zapK1V8WHYcaIoIzOP4pyH0=
 Version number not available.
Trace not available.






[3: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_7f55c41f81406f62\asp.mfl
File is untraceable.
 Found: 56VTOs0eThBAZOmM8LIWky29vhqXpywRV0M63zKKxTo=
 Version number not available.
Trace not available.






[4: 2] C:\Windows\System32\BestPractices\v1.0\Models\Microsoft\Windows\WebServer\en-US\WebServer.psd1
File is untraceable.
 Found: CrJwqa+wkMvsg9KkXVZLyT9Q6eR/YvO0uTw9Xhp356U=
 Version number not available.
Trace not available.


 [C:\Windows\WinSxS\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_en-us_c5956485b7965bd9\WebServer.psd1]




[5: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_ad1b9f33d189a8ec\asp.mfl
File is untraceable.
 Found: O5QvqwHWkqUiMJMBZ3f3yJTkHKUdFzsO4qoDuv7VCxg=
 Version number not available.
Trace not available.






[6: 2] C:\Windows\System32\inetsrv\en-US\browscap.dll.mui
File is untraceable.
 Found: 7X2ooYS75L76Snoo6w/eArYuGzndwrhABfvUztts/4Y=
 Found: 10.0.14393.0
Trace not available.


 [C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_a2c6f4e19d28e6f1\browscap.dll.mui]




[7: 2] C:\Windows\SysWOW64\inetsrv\en-US\browscap.dll.mui
File is untraceable.
 Found: LyppKKnYQML16vSNMr5J+QM6PR/mbNQb4xDt27b0u0Y=
 Found: 10.0.14393.0
Trace not available.


 [C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_ad1b9f33d189a8ec\browscap.dll.mui]




[8: 2] C:\Windows\INF\ASP\0409\axperf.ini
File is untraceable.
 Found: KcbrnofGGqdku7qWKZAch8/r1eJWAJA5LZOvQdyQ6sI=
 Version number not available.
Trace not available.


 [C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_a2c6f4e19d28e6f1\axperf.ini]




[9: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_4549c7c49021eef8\asp.mfl
File is untraceable.
 Found: cdu6iIJDMn5EUCPqDEV4cS7WetXnBRpN9yINaAy8VII=
 Version number not available.
Trace not available.






[10: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_750119cd4cdfad67\asp.mfl
File is untraceable.
 Found: 56VTOs0eThBAZOmM8LIWky29vhqXpywRV0M63zKKxTo=
 Version number not available.
Trace not available.






[11: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_4f9e7216c482b0f3\asp.mfl
File is untraceable.
 Found: cdu6iIJDMn5EUCPqDEV4cS7WetXnBRpN9yINaAy8VII=
 Version number not available.
Trace not available.






[12: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_68183768aa8f63e0\WebServer.psd1
File is untraceable.
 Found: NfMmtBdqqLDc9xXUn/+pXNULgHpHrjTMz3JBUHgozwI=
 Version number not available.
Trace not available.






[13: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_it-it_52402daf81c1495e\WebServer.psd1
File is untraceable.
 Found: ixRjPFzl5QA1GSvxY4/7RqroJaRytrIYiEYpkHvP+5A=
 Version number not available.
Trace not available.






[14: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_97cf8971674d224f\WebServer.psd1
File is untraceable.
 Found: Ik6wYxw1PBTKzKH0E+hhOxdG0dJ9PmtohPtWp1XGgi0=
 Version number not available.
Trace not available.






[15: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_4549c7c49021eef8\browscap.dll.mui
File is untraceable.
 Found: FXThBxDITMRTYFudpfR6ICwZvrfH8kWxBxhFU9GeAPg=
 Found: 10.0.14393.0
Trace not available.






[16: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_4549c7c49021eef8\axperf.ini
File is untraceable.
 Found: q+Ulp542Ns0ifwvBdp+4KZfK92k9jXmf+SCX6cs8Snk=
 Version number not available.
Trace not available.






[17: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_it-it_2f71be0b6753d476\browscap.dll.mui
File is untraceable.
 Found: geCgj5q3Vi1lfQ3FRdao5DKMP61BRqVuCFl/M5AeuZI=
 Found: 10.0.14393.0
Trace not available.






[18: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_it-it_2f71be0b6753d476\axperf.ini
File is untraceable.
 Found: 69JbgFylz0ATAfI7FsbIFLCsjQxmL5ZhqlUnUmnEPwc=
 Version number not available.
Trace not available.






[19: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_750119cd4cdfad67\axperf.ini
File is untraceable.
 Found: vDhqlAP8TBCLtGQN6MKtev+2EL2PTAcD43LJxKJWQpM=
 Version number not available.
Trace not available.






[20: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_750119cd4cdfad67\browscap.dll.mui
File is untraceable.
 Found: GttWZ0gxmWQkM/Lwe6MBDZdlldaKQKKdyItSv+eY6as=
 Found: 10.0.14393.0
Trace not available.






[21: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_fr-fr_4f9e7216c482b0f3\browscap.dll.mui
File is untraceable.
 Found: KsAMD+A7pukYyQrXfFNqQrLwimsQkSjlNuRImJUWM+w=
 Found: 10.0.14393.0
Trace not available.






[22: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_it-it_39c6685d9bb49671\browscap.dll.mui
File is untraceable.
 Found: ZyFbbwevpj7W18Fa4KVcWbCA6uMdQs1+tLYdErE7SNY=
 Found: 10.0.14393.0
Trace not available.






[23: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_7f55c41f81406f62\browscap.dll.mui
File is untraceable.
 Found: RTecFUvL0ZQIzWBLdk3Mrl3uISTETUgnEqTm97nApZc=
 Found: 10.0.14393.0
Trace not available.






[24: 2] C:\Windows\INF\ASP\0000\axperf.ini
File is untraceable.
 Found: KcbrnofGGqdku7qWKZAch8/r1eJWAJA5LZOvQdyQ6sI=
 Version number not available.
Trace not available.


 [C:\Windows\WinSxS\amd64_microsoft-windows-iis-aspbinaries_31bf3856ad364e35_10.0.14393.0_none_b9f8b9c27e276c94\axperf.ini]




[25: 1] C:\Windows\System32\inetsrv\en-US\asp.mfl
File is untraceable.
 Found: GrGKCk2QYxP06syxJKqNWN8Cl+cTaXXUu3JD4VcckSM=
 Version number not available.
Trace not available.






[26: 1] C:\Windows\SysWOW64\inetsrv\en-US\asp.mfl
File is untraceable.
 Found: GrGKCk2QYxP06syxJKqNWN8Cl+cTaXXUu3JD4VcckSM=
 Version number not available.
Trace not available.






[27: 1] C:\Windows\servicing\Packages\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_3b44eba40873b0df\asp.mfl
File is untraceable.
 Found: D7KkHnhIGZ1vBBMZgIA8tdRzAZDqxoaw7Uiysx9uHUw=
 Version number not available.
Trace not available.






[28: 1] C:\Windows\servicing\Packages\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_3b44eba40873b0df\browscap.dll.mui
File is untraceable.
 Found: 4brRquenQCJz9ln3vkMAgX67IPm0DZ8ibbSB2s6cih0=
 Found: 10.0.14393.0
Trace not available.






[29: 1] C:\Windows\servicing\Packages\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_53beb0f5ee8063cc\WebServer.psd1
File is untraceable.
 Found: p4sA5gJq8bb40V7mxYUK900KD8ckamsxW+Rw0/Igx2s=
 Version number not available.
Trace not available.






[30: 1] C:\Windows\servicing\Packages\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\asp.mfl
File is untraceable.
 Found: D7KkHnhIGZ1vBBMZgIA8tdRzAZDqxoaw7Uiysx9uHUw=
 Version number not available.
Trace not available.






[31: 1] C:\Windows\servicing\Packages\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\axperf.ini
File is untraceable.
 Found: cAV2czcpCNvf3RJsrHsXnLZqtuGkFjUNfVIbnnpRqEA=
 Version number not available.
Trace not available.






[32: 1] C:\Windows\servicing\Packages\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\browscap.dll.mui
File is untraceable.
 Found: 24rbS5G3i6YjRToq3CZWCuHh63TGuP03f27OJpjHT5g=
 Found: 10.0.14393.0
Trace not available.






[33: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_3b44eba40873b0df\asp.mfl
File is untraceable.
 Found: D7KkHnhIGZ1vBBMZgIA8tdRzAZDqxoaw7Uiysx9uHUw=
 Version number not available.
Trace not available.






[34: 1] C:\Windows\WinSxS\wow64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_3b44eba40873b0df\browscap.dll.mui
File is untraceable.
 Found: 4brRquenQCJz9ln3vkMAgX67IPm0DZ8ibbSB2s6cih0=
 Found: 10.0.14393.0
Trace not available.






[35: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-bpa.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_53beb0f5ee8063cc\WebServer.psd1
File is untraceable.
 Found: p4sA5gJq8bb40V7mxYUK900KD8ckamsxW+Rw0/Igx2s=
 Version number not available.
Trace not available.






[36: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\asp.mfl
File is untraceable.
 Found: D7KkHnhIGZ1vBBMZgIA8tdRzAZDqxoaw7Uiysx9uHUw=
 Version number not available.
Trace not available.






[37: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\axperf.ini
File is untraceable.
 Found: cAV2czcpCNvf3RJsrHsXnLZqtuGkFjUNfVIbnnpRqEA=
 Version number not available.
Trace not available.






[38: 1] C:\Windows\WinSxS\amd64_microsoft-windows-i..pbinaries.resources_31bf3856ad364e35_10.0.14393.0_tr-tr_30f04151d412eee4\browscap.dll.mui
File is untraceable.
 Found: 24rbS5G3i6YjRToq3CZWCuHh63TGuP03f27OJpjHT5g=
 Found: 10.0.14393.0
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 17 datablocks.
Finish time: 2018-08-06 15:23:24.886
Script hash: jih9cZpTlxnfJ+DifdseH8Rsc4gmqQLeMh2jd+mB0Do=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Thanks. I need to tend to my work obligations now and then rest. It will be a few hours at least before I'm able to provide the next steps. Plus, this has grown a bit more complex, so I'm not sure how long will it take me to prepare the fix as I have to determine which part is failing, but rest assured, we'll get to the bottom of this!

Thank you for your patience and perseverance!

 

[sansnil]

No problem at all. I know how much time you've already spent on this so really, really appreciate it! Take your time and I look forward to the next fix.

 

[Sysnative Windows Update]

Please do the following:

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service and just provide the link.

 

[Sysnative Windows Update]

I have spent a few more hours researching this and found something very interesting.

Please do the following:

Step#1 - Export SideBySide

1. Click on the Start button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via a file sharing service of your choice.

 

[sansnil]

Hi, firstly thank you very much for all your help trying to fix this issue. There was more problems than I thought when I first posted so as much as I wanted to avoid doing it I concluded the best option was to rebuild the server from scratch. You can close this issue and even though technically we didn't resolve whole issue we did resolve the /sfc scan errors I was having it's just that the server had many other issues. I very much appreciate the effort and expertise you brought to bear here and am pleased to donate again to Sysnative as you guys are the best!

 

[Sysnative Windows Update]

Thank you for the kind words! We can really continue troubleshooting if you wish. I will gladly assist. No problem.