[SOLVED] Cannot install any updates for Windows 7 x64 bit

[Cowboyjake]

Same error message.

 

[BrianDrab]

OK, please do the following instead.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[Cowboyjake]

Okay. I've completed it. So do I see if Windows will update or do you want me to run the Fix it program?

 

[BrianDrab]

Let's see if windows will update now. So please check for updates. Please keep in mind that the first time we try this it will take a long time as the windows update cache needs to be repopulated since we ran a few fixes. So don't be alarmed if the first time takes awhile before it shows updates that need installed.

Thanks.

 

[Cowboyjake]

I let the computer check for updates for an hour and 45 minutes and it still is in the cycle with no results. So we need to try something else. Thanks.

 

[BrianDrab]

You need this to check for much longer. Let it run for a few more hours please.

 

[Cowboyjake]

After 6 hours it finally stopped and showed 101 updates. I started with one update. It was a security update for Explorer 8. It installed fine.

I went to the next which was an update to Silverlight. I let it run for an hour and it would not install. It just stayed in a "loop".

I then went to the next which was a security update. I let it run for 5 hours and it would not install. It just stayed in a loop.

It looks like we are making progress but aren't there yet.

 

[BrianDrab]

Excellent. Many people let it run overnight and then finally updates will show up. The first time after certain fixes will take a long time. What is the KB number of the updated that won't install? Not the Silverlight one but the other security update?

Thanks.

 

[Cowboyjake]

KB3122648

 

[BrianDrab]

Please manually download the security update from the following link and attempt to install it. Ensure you download Windows6.1-KB3122648-x64.msu
Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 28 R2 Service Pack 1 from Official Microsoft Download Center

If it fails to install, please zip up and attach your CBS.log file from c:\windows\logs\cbs\. Note: You will likely have to copy this file to the desktop first before you can zip it.

 

[Cowboyjake]

It says it installed. Should I try the next one KB3127220?

 

[Cowboyjake]

I tried to install KB3127220 and let it run for an hour. It wouldn't install. It just stayed in the loop.

 

[BrianDrab]

Did you manually download and try to install that most recent one?

Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 28 R2 Service Pack 1 from Official Microsoft Download Center

 

[Cowboyjake]

Tried to do it manually but wouldn't work. Stayed in a loop. Couldn't attach CBS zip file so it is in Dropbox.

Here is the link: Dropbox - CBS.zip



Thanks for your help.

 

[BrianDrab]

Thanks. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Cowboyjake]

I downloaded it but it won't let me run it. It says it is already running.

 

[BrianDrab]

Please boot your machine into a Clean Boot state using the info in the following article and then try running that and let me know if you get the error.
https://support.microsoft.com/en-us/kb/929135

 

[Cowboyjake]

Okay. It ran with the clean boot and installed a hot fix. What do I try now? I haven't rebooted or tried any updates. Thanks.

 

[BrianDrab]

4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Cowboyjake]

I can't find any such item. Please see the screenshot.