Corrupt MSDTC.LOG and Media Samples

All good :) And we'll run SURT one last time to make sure there's nothing left.

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System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
We're almost there!

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Here you go! :smile9: Am I fixed at this point? Should I run another SURT to verify?

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-09 13:38:44.292
Microsoft Windows 7 Service Pack 1 - x86
Using .zip script file at C:\Users\Joe\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6
Successfully copied file C:\Users\Joe\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6\mstscax.dll.mui to C:\Windows\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6\mstscax.dll.mui.
Successfully copied file C:\Users\Joe\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6\tsgqec.dll.mui to C:\Windows\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6\tsgqec.dll.mui.
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.23121_en-us_7644afeffde91dc6
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 15 datablocks.
Finish time: 2016-01-09 13:38:46.897
Script hash: RKWEzQe4bHOl2lnSoCnk0elQg3WWQlnFl1a0U1agONA=
----------------------EOF-----------------------
 
Nope, we need to run a new SFC scan to see if the replacements are accepted :) When we replace payload files, we need to run SFC to the links can be made/repaired.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Just wanted to add please let me know if you think I am fixed or if you want me to run another SURT. Thanks Aura!:smile9:
 
In that case, you are good to go :) Was there anything else you needed help with regarding Windows Updates and/or system files?
 
Fantastic and thank you again! You've been a tremendous help. At this point, my WU is running correctly and that was my biggest concern so I think I'm OK!

Just one last question which may or may not be related to some of the corrupted files I had...my Windows Media Player 12 has been playing a little choppy so I've run the Microsoft Fix It WMP Troubleshooter and each time (including just now) it detects corruption; specifically, scripting registration corruption and corrupted network streaming settings. Each time it says to have corrected the errors yet the same errors keep coming back. Other than the occasional choppiness WMP plays pretty much fine.

Do you think those are false positives?
 
I don't have a lot of experience with Windows Media Player sadly so I cannot say. I've never used it as a main media player, I've always used VLC media player. Personally, I feel like the settings it corrects are either reset on application closure or something else changes them, hence why the troubleshooter reports that :)
 
Hi Aura,

Well, I think I was fixed for a while then WU stopped offering updates. Still no corruption per sfc /scannow but CheckSUR found one error:

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.19010_none_736b83e9e14e7f43

Could you assist? Thanks again.
 
Hi Joe :)

Sadly I don't have that key on that VM, let's see if we can find the update it's coming from.

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.19010_none_736b83e9e14e7f43
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Here you go. Let me know what you think. Thanks...

SFCFix version 2.4.9.0 by niemiro.
Start time: 2016-01-28 22:49:09.085
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\Joe\Desktop\SFCFixScript.txt [0]


Trace::
Failed to trace component x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.19010_none_736b83e9e14e7f43 with return code -1.
Trace:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.0 by niemiro has completed.
Currently storing 15 datablocks.
Finish time: 2016-01-28 22:49:09.272
Script hash: eq0WnZuw8uz3yLRbFxyyxcU9jtJUMlkq0KvCxJ2zt9U=
----------------------EOF-----------------------
 
Can't be traced, but I think I know which update it belongs to. Follow the instructions below please.

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Search for a Windows Update - Command Prompt
Follow the instructions below to search a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wmic qfe | find "KB$3035583"
  • If the update is found, this command will return a line with the installation KB name, installation and Microsoft Support link for it. If it's not, nothing will appear;
  • Let me know if the update was found or not;
 
It didn't find the update.

I Googled that update and if I understand correctly, that's the Windows 10 "nagware" update? Is not having this update what's been causing my WU issues?

Thanks
 
Your Registry key is part of an update associated with Windows 10, yes. I've seen reports of people having issues with Windows Updates because of these, but there's no conclusive proofs of that.

Also, what kind of issues are you having right now with Windows Updates?
 
When I check my event viewer I see a lot of errors about "change in health status" and "an update was detected." Even though it says update was detected, when I click "check for updates" no updates are provided. Also, on the "change settings" option of WU, I lost several of the checkbox options; the only ones I have now are "who can install updates" and "recommended updates."
 
Can you provide me a screenshot of the "Change settings" window so I can see what you're referring to? Also, can you copy/paste a few errors from your Event Viewer here with the full error message?
 
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