Diagnostic Policy Service stopped working-no internet access

[Jenae]

Hi, on the errant computer go to start search and type:- cmd, right click on the returned cmd.exe and select "run as administrator" a command prompt will open, copy and paste the following cmd in red:-

echo > 0 & net start >> 0 & sc qc DPS >> 0 & sc queryex DPS >> 0 & echo >> 0 & notepad 0

Press enter, (to get the copy paste just highlight the above text in red with your mouse and then within the highlighted text right click and select copy, now when you open a command prompt (as shown) you will see a flashing cursor right click anywhere in the command window and select paste, your cmd will fix to the cursor, pressing enter will open a notepad with data please post this data here.

 

[CherylG]

I tried to run it twice

 

[CherylG]

I'm not on the computer that's having the problem. That one has Windows 7 on it,is there a way I can change the commands to red letters,I tried to just change the color of the text but that didn't work. Thank you

 

[BrianDrab]

One more check CherylG. Please do the following. This is more of a double-check. I just want to ensure you have no Windows Update/Servicing issues that are apparent.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[CherylG]

Ok,I'll go do it now. My computer also keeps having a light run thru the screen like it's trying to do something but I don't know what. It's been doing that now for a few days. Thank you!

 

[CherylG]

Brian,I set up an account in Onedrop, who do I need to send it to? It says you have to be in my contacts for me to send it.

 

[BrianDrab]

Please upload to SendSpace and then just copy the link that you will be provided and paste it into your next post.

 

[CherylG]

https://www.sendspace.com/file/aqbd8y I think this is the one with several days on it. I will send just today's next

 

[CherylG]

https://www.sendspace.com/file/p3luda

 

[BrianDrab]

Thanks Cheryl. I have confirmed that your issues are not related to Windows Update/Servicing. To continue on your issue I would suggest that you post an inquiry in our Windows 7 forum where the experts there have more knowledge on Software/Hardware and can assist you further. You can let them know that you were cleared from the Windows Update forum.

Thank you.

 

[CherylG]

Thank you very much for your time. I greatly appreciate it! XOXO

 

[Jenae]

Hi CheryLG, the cmd does not need to be in red, (cmd prompt is colorblind). I used red to simply highlight the cmd. Just copy and paste the cmd into the open command prompt window (as explained in my post 21)

 

[CherylG]

ECHO is on.
These Windows services are started:


Adobe Acrobat Update Service
AMD External Events Utility
Andrea ST Filters Service
Application Experience
Application Host Helper Service
Application Information
Application Virtualization Client
Application Virtualization Service Agent
Audio Service
AVG Service
AVG WatchDog
Background Intelligent Transfer Service
Bluetooth Driver Management Service
Bluetooth Service
Bluetooth Support Service
Bonjour Service
CalendarSynchService
Client Virtualization Handler
CNG Key Isolation
COM+ Event System
COMODO Dragon Update Service
COMODO LPS Launcher
Credential Manager
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
Diagnostics Tracking Service
Distributed Link Tracking Client
DNS Client
Encrypting File System (EFS)
Extensible Authentication Protocol
Function Discovery Provider Host
GeekBuddyRSP Server
Group Policy Client
HP Client Services
HP Support Assistant Service
Human Interface Device Access
IconMan_R
Intel(R) Identity Protection Technology Host Interface Service
Intel(R) Management and Security Application Local Management Service
Intel(R) Management and Security Application User Notification Service
IP Helper
Microsoft Antimalware Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
PDF Document Manager
Plug and Play
PnP-X IP Bus Enumerator
Portrait Displays Display Tune Service
Portrait Displays SDK Service
Power
Print Spooler
Program Compatibility Assistant Service
Rapport Management Service
Remote Access Connection Manager
Remote Procedure Call (RPC)
Remote Registry
RoxioNow Service
RPC Endpoint Mapper
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SNMP Service
SSDP Discovery
Superfetch
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Themes
TrueSuiteService
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Font Cache Service
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Windows Process Activation Service
Windows Search
Windows Update
WLAN AutoConfig
Workstation
World Wide Web Publishing Service


The command completed successfully.


[SC] QueryServiceConfig SUCCESS


SERVICE_NAME: DPS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Diagnostic PolicyService
DEPENDENCIES :
SERVICE_START_NAME : NT AUTHORITY\LocalService


SERVICE_NAME: DPS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 5 (0x5)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
ECHO is on.

 

[CherylG]

LMAO...Sry,I thought about the color thing when I was going to sleep last night & slapped myself saying,Gosh,ur such a blonde!! Thank you for ur help & patience. I laughed at myself .

 

[Jenae]

Hi, the sc cmd gives an exit code 5 this means access denied (permissions problem). I also note that windows firewall is not active and dhcp client is also missing. Does your version of AVG have a firewall?

This can be fixed though you might want to get someone comfortable within the registry to assist you, it involves using your user account and giving it permission, in a number of keys. I will make it as easy as I can for you, I need the answer to the above question first.

 

[CherylG]

I'm not positive about that,I just have the free version. I have tried several times to uninstall it & I can't get it to uninstall. It won't go away

 

[CherylG]

I would greatly appreciate ur help on this. PLS PLS

 

[Jenae]

Hi, lets get rid of AVG, you will need to download this onto another computer then put it onto a flash drive(usb stick) and install it on the errant computer:-

Download tools and utilities | AVG

After this restart computer and then please run this cmd on the errant machine:-

net start > 0 & notepad 0 (press enter) please copy the notepad outcome here

 

[CherylG]

I'm not sure that worked on getting AVG out

 

[CherylG]

Now I think it's all gone. I uninstalled the AVG jen & now their sign is gone. Thank you. Now what's next,ur a smart cookie!!