Diagnostic Policy Service stopped working-no internet access

Hi, read these instructions very carefully, we are going to create a system restore point, open system restore and create a restore point call it DPSfix, if we need to we can restore your registry using this restore point.


Don't sweat this if you have a problem post back for help.




Go to start, search and type:-


regedit, right click on the returned regedit and select "run as administrator" If prompted, enter your user name and password and click OK.


This is to fix windows firewall (we will be using this as your firewall now)


Browse to each of the following keys:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults\FirewallPolicy




HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy




Right click the key (FirewallPolicy) and click Permissions.
Under Group or user names, select your account.
Under the Allow column in Permissions, make sure the Full Control and Read boxes are checked.
Click Apply, then click OK.


Do this for both keys


Next:-


Browse to


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch


Right click the key (Epoch) then click Permissions, then click Advanced.
Under the Name column, click the one that states MpsSvc, then click Edit.
Under the Allow column, make sure the Query Value and Set Value boxes are checked.
Click OK to close the window, then click Apply, then click OK.








FOR YOUR DHCP PROBLEM FOLLOW THESE INSTRUCTIONS


Still in the Registry editor:-


Browse to the following key:-

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp\Configurations


Right click the key (Configurations) and click Permissions.
Under Group or user names, select your account.
Under the Allow column in Permissions, make sure the Full Control and Read boxes are checked.
Click Apply, then click OK.


NEXT:- Browse to the following key:-




HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp


Right click the key, then click Permissions, then click Advanced.
Under the Name column, click the one that states MpsSvc, then click Edit.
Under the Allow column, make sure the Query value, Create value, Enumerate Subkeys, Notify, Read Control boxes are checked.
Click OK to close the window, then click Apply, then click OK.




FOR YOUR DIAGNOSTIC POLCY ERROR FOLLOW THESE INSTRUCTIONS


Still in the registry editor:-


Browse to the following key:-


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters


Right click the key (Parameters) and click Permissions.
Under Group or user names, select your account.
Under the Allow column in Permissions, make sure the Full Control and Read boxes are checked.
Click Apply, then click OK.


Close Registry editor and restart your computer, let us know how you get on. We still have some extra items to tidy up. You should be able to access the internet now. Don't go surfing just let us know you have no AV protection at the moment.
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch


Right click the key (Epoch) then click Permissions, then click Advanced.
Under the Name column, click the one that states MpsSvc, then click Edit...................<no MpsSvc found in permissions I have duplicate names
Under the Allow column, make sure the Query Value and Set Value boxes are checked.
Click OK to close the window, then click Apply, then click OK.
 
Should the include inheritable permissions from this object's parent box be checked? I'm sure this is my doing thru here cause Query Value & set Value in the Permissions is also not there.
 
Hi, no this has nothing to do with avg hopefully it is gone from your computer, it is designed to get the relevant windows services you need back to running. Now as MpsSvc (windows firewall) is not showing as an object type, it would be most likely beyond your skill level to attempt to repair this, best option is to use an automated repair util.

All in one windows repair is likely your best option at this stage, download the executable here, and put it on a flash drive and load onto the errant computer:-

Download Tweaking.com - Windows Repair 3.2.5

Open the program and go straight to the bottom you will see an option to boot to safe mode select this confirm and allow the computer to boot to safe mode.

Once in safe mode look for the desktop icon "Tweaking.com windows repair" click on this to open.

Go to the " + Repair" tab , then at the bottom of the open window click on "+ open repairs" from the repair options please check the following:-


reset registry permissions
reset file permissions
reset service permissions
register system files
repair wmi
repair windows firewall
set windows services to default settings

Please make sure ALL other checks are clear.

Then click on "Start repairs" This will take a long time do not interrupt it, when finished restart computer.

Post back you should be able to access internet if the repairs have worked, just let us know.
 
I ran this 3 times & still no internet service. Diagnostic Service Policy Service still not running. Sorry. I did the power reset as it suggested,I also reset modem & router & brought them back up slowly. What's next Captain? Also it appears AVG is back. I'm NEVER downloading them again IF I ever get rid of them
 
Hi, well if you uninstalled AVG it is not possible for it to be running, we could continue to explore this, however it does appear your system is quite a mess, is it possible for you to format the drive and reinstall the OS, this would mean that your data will be lost, unless you have a backup OR you create one now. Do you have a copy of your windows OS dvd?
 
Jenae said:
Hi, well if you uninstalled AVG it is not possible for it to be running, we could continue to explore this, however it does appear your system is quite a mess, is it possible for you to format the drive and reinstall the OS, this would mean that your data will be lost, unless you have a backup OR you create one now. Do you have a copy of your windows OS dvd?
Click to expand...


I have it backed up but I don't have the recovery disk,actually I do but I'm sure it's in a box in the attic somewhere. Can u pls tell me how I would go about getting a copy of the windows OS for this computer ? I would appreciate it. Thank you
 
Hi, open a cmd as admin and type:-

systeminfo > 0 & notepad 0 (press enter) Please remove the "hotfix's" these are windows updates and we don't need them, will make the list much shorter. Then copy the notepad outcome here
 
K. I know that I made a Recovery disk but u can only make 1 set of them. I was wondering that since I registered all the info when I first got the computer,would HP or Windows still have that info or could I find the product activation key on my computer somewhere? Maybe a stupid question but just wondering. Thx. Tired of messing with this thing now,it's been a month for me
 
So my computer doesn't need that 25 number code to get Windows back up? I found the original box with all the boxes inside that it came in last night but that's about it. After I do this will u help me set it up the right way & also the computer that I'm on in reference to Virus protectors & things like that pls? I guess also Recovery is my best bet now huh? I'm sorry I get aggravated cause I have such a lack of knowledge in computers & it frustrates me. I appreciate your help so much.
 
Jenae,hoping that you will still go thru the steps for me to properly set my computers up even tho u know I couldn't help but hop on it. 10 lashes for me!! lol. I did download Malwarebytes Pro trial version,enabled firewall,downloaded all the window updates & backups. Could u please leave me insructions on what I'm suppose to do pls?
 
Hi, good to see you back up and running well done, your main need now is for a good Anti Virus program, go here and follow instructions:-

A guide to installing Microsoft Security Essentials - Tech Support Forum

In addition if you google "10 steps to secure your computer" you will get many sites with useful information, not all of which I would recommend, so install microsoft security essentials, read through some of the 10 tips sites and let us know what you think you might want to implement.
 
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