Error 0x80073712 Win Server 2019 standard

[Maxstar]

Hi,

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[jorgehgarzon]

File attached

 

[Maxstar]

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs and the Setupapidev.log.

 

[jorgehgarzon]

unfortunately it didn't work

 

[jorgehgarzon]

I attached this one

 

[Maxstar]

Hi,

Do you have recent backups of this server to provide a copy of the DRIVERS hive from that backup?

 

[jorgehgarzon]

Hi, no sr, I don't have it.!!

Is there any option? from ISO or I don't know

 

[Maxstar]

Do you have a very similar server (same patch level) to provide the DRIVERS hive from?

 

[jorgehgarzon]

Hi sr, I have this another W2019 server! those W2019 server used the same template when they were created. Could we use this new server? What do I need to do?

thank you!!

 

[Maxstar]

Please provide a copy of the DRIVERS hive from that server.

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[jorgehgarzon]

Hi, DRIVERS folder is too big. I'll use wetransfer, what is yor mail?

 

[Maxstar]

Please press the (three dotted button) at WeTransfer to create a transferlink to publish here.

 

[jorgehgarzon]

you're right!!! here it is: drivers.7z

drivers.7z

 

[Maxstar]

This link contains the drivers folder not the drivers hive.

Please navigate to: C:\Windows\System32\config > then you will see a file called drivers without extension, please provide a copy of this (hive) file.

 

[jorgehgarzon]

Sorry, attached the required file!

 

[Maxstar]

This hive file looks good, so let's use it as replacement for the problematic server.

Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download DRIVERS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

 

[jorgehgarzon]

I replaced the file, I restarted the server and finally, the server is updating now! it seems it'll take some time in that patch!! once it finished I'll let you know!!

 

[Maxstar]

Great, please let me know the reslult. If it fails attach a new copy of the CBS and / Setupapi.dev.logs as well as a new copy of the DRIVERS hive.

 

[jorgehgarzon]

Hi, it failed! I attached the files you requested

 

[Maxstar]

Hi,

Please attach the following REG export as well

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"

• Once done, a file will appear on your desktop, called DriverPackages.hiv.
• ZIP this file and attach it to your next reply.