[SOLVED] Error windows update 0x80073712

[Maxstar]

I don't think so, I'll need specific values to rebuild the corrupted deployment key. But in the meantime I think I've found another option..

 

[Maxstar]

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[Spotuufd]

Unfortunately, the update attempt was unsuccessful.

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[Spotuufd]

No luck yet.

 

[Maxstar]

Hi,

Please run ComponentsScanner again, we'll need to rebuild several other deployments keys as well as it seems.

Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[Spotuufd]

Please find the log attached.

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update and attach the latest CBS logs.

 

[Spotuufd]

Hi Maxstar,

Update was unsuccessful. Find the new CBS log attached.

 

[Maxstar]

2023-08-06 12:27:17, Error                 CSI    00000009 (F) HRESULT_FROM_WIN32(14098) #5097302# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2023-08-06 12:27:17, Info                  CBS    Failed to EnumerateComponentDeployment, component: amd64_dual_wvpcivsp.inf_31bf3856ad364e35_10.0.17763.1158_none_5887911263754436 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2023-08-06 12:27:17, Info                  CBS    Failed to load component owners on component: amd64_dual_wvpcivsp.inf_31bf3856ad364e35_0.0.0.0_none_8ad933ac9240fe22, version: 10.0.17763.1158 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2023-08-06 12:27:17, Info                  CBS    Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Please provide a new copy of the COMPONENTS and the Component Based Servicing hive.


Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Spotuufd]

Files as requested

ComponentBasedServicing.zip

 

[Maxstar]

Hi,

Could you please provide a backup of the COMPONENTS hive of this server to see if I can use it for the next fix.

 

[Spotuufd]

Hi Maxstar,

You mean the export of the components hive as requested in #30?
It is included in this link:
ComponentBasedServicing.zip

 

[Maxstar]

No I mean a copy of the COMPONENTS hive from a backup of this server, for example before the problem started. And then extract the COMPONENTS hive from this directory (C:\Windows\System32\config) of the backup.

 

[Spotuufd]

OK, i'll go trough the backups and see what I can come up with.

 

[Spotuufd]

Hi Maxstar,

I exported the components hive from the backups i found that were closest to the time the problem started. (2022-04). 2021-04 and 2022-07.
You think these could be of any use?

COMPONENTS.zip

 

[Maxstar]

Hi,

Thanks, please run the following command to check if the following update is installed.

wmic qfe | find "KB5003703"

 

[Spotuufd]

Didn't return any results:

 

[Maxstar]

It seems it is not installed, but let's check with the following command.

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5003703

• Let me know if it says it was successful or you get the message: The update KB5003703 is not installed on this computer.

 

[Spotuufd]

Indeed, got the message that the update isn't installed on the computer.