[SOLVED] First Post - Windows 7 Update Failure

DISM fail screen shot and CBS files are attached.
 

Attachments

  • DISMFail_KB3075226_04252024b.jpg
    DISMFail_KB3075226_04252024b.jpg
    71.1 KB · Views: 3
  • CBS.log
    CBS.log
    60.5 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #578 again and report the result.
If it fails, zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

SFCFix, DISM fail screenshot and CBS files are attached.
 

Attachments

  • SFCFix.txt
    SFCFix.txt
    2.3 KB · Views: 1
  • DISMFail_KB3075226_04252024c.jpg
    DISMFail_KB3075226_04252024c.jpg
    77.4 KB · Views: 3
  • CBS.log
    CBS.log
    95.8 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #578 again and report the result.
If it fails, zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

Also, something that is happening regularly is this message when using Acrobat X Pro.

"The ordinal 793 could not be located in the dymanic link library iertutil.dll."

It pops up all the time and I close it but Acrobat still works.
 
I cannot find much info about the Acrobat error message.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
  1. Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
  2. Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
  3. Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  4. Attach that file to your next reply.
 

Attachments

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:3070738
  4. Let me know if it says it was successful or if there are any errors.
 
The uninstall seemed to work. I did not get a "successful" message but it completed the uninstall.
 
Restart the machine.
  1. Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
  2. Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
  3. Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  4. Attach that file to your next reply.
 
The log is almost empty.

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:3075226
  4. Let me know if it says it was successful or if there are any errors.
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB3075226 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
  1. Restart the machine.
  2. Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
  3. Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
  4. Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  5. Attach that file to your next reply.
 

Attachments

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