That's interesting.
So I enable it with cmd and then type : net user administrator /active:yes
After that I log out and log back in with administrator ? Is a user pswd needed ? Or is it the same ?
Internet drops on irregular basis
- Thread starter raystef66
- Start date
So I enable it with cmd and then type : net user administrator /active:yes
After that I log out and log back in with administrator ? Is a user pswd needed ? Or is it the same ?
I just found another thread by you with a timestamp of Nov 20, 2017 -- subject: Internet network randomly dropping
[SOLVED] - [W7] internet network dropping randomly on laptop compaq cq71 420
Is this the same system?
Is this the same network?
Regards. . .
jcgriff2
[SOLVED] - [W7] internet network dropping randomly on laptop compaq cq71 420
Is this the same system?
Is this the same network?
Regards. . .
jcgriff2
There is no password on it at this time.
Code:
[font=lucida console]net user administrator /active:yes[/font]Yes... the above command will do it.
After issuing that command, logoff your current user account and another account named Administrator will greet you at the logon screen. Double-click it and you should get in. It will need a few minutes to set up user files.
Regards. . .
jcgriff2
Nope, I found that too and remembered.
It was another machine AND even another modem...I am baffled too !
msinfo32 led me to a different driver update page using Aspire A517-51P. Is that your system's model number?
Per msinfo32 -
That led me to this support page at Acer -
Product support
Unfortunately, the latest Atheros driver is from 2017 -
However, there have been 3 BIOS updates since the one you have installed came out on 2018/08/03.
Per msinfo32, your current BIOS info -
The current BIOS - version 2.02 -
Go to this page - Product support
Expand the BIOS area; download and install the v2.02 BIOS.
Regards. . .
jcgriff2
Per msinfo32 -
Code:
Systeem model Aspire A517-51PThat led me to this support page at Acer -
Product support
Unfortunately, the latest Atheros driver is from 2017 -
However, there have been 3 BIOS updates since the one you have installed came out on 2018/08/03.
Per msinfo32, your current BIOS info -
Code:
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 MHz, 4 core('s), 8 logische processor(s)
BIOS-versie/datum Insyde Corp. [HI]V1.20[/HI], 4/06/2018
SMBIOS-versie 3.0The current BIOS - version 2.02 -
Go to this page - Product support
Expand the BIOS area; download and install the v2.02 BIOS.
Regards. . .
jcgriff2
Also - how are things going with the Hidden Admin user account?
Has the Internet dropped out yet?
Has the Internet dropped out yet?
This is my model :Acer Aspire 5 Pro A517-51P-87GT
How do I update BIOS ?
I've downloaded the zip. Won't I have to take a restore point or something ?
havent done that yet - i'll try now
when i run the : net user administrator /active:yes
I get an error : system error 5 access denied
I am on C\users\my accountname\
Per the instructions, you have to issue the command from an Administrator CMD prompt.
Hit the WIN key; type cmd ; then RIGHT-click on CMD (Command Prompt) that appears in the list below the search box;
select "Run as Administrator" - it will say \windows\system32 and the title of the CMD screen will say "Administrator"
It should look like this (except your lettering color will likely be white) -
Now type in the command.
Regards. . .
jcgriff2
Hit the WIN key; type cmd ; then RIGHT-click on CMD (Command Prompt) that appears in the list below the search box;
select "Run as Administrator" - it will say \windows\system32 and the title of the CMD screen will say "Administrator"
It should look like this (except your lettering color will likely be white) -
Now type in the command.
Regards. . .
jcgriff2
All ok - i entered administrator but this is a whole different screen setup and so on...
I'll try that tomorrow to test if it drops during the day.
I'll let you know and thnx again for all the help !
EDIT : i will first test the administrator account and see if I still have drops. If so I'll update BIOS. How do I install the zip ? Just extract it and install the exe ?
Last edited:
The contents of the readme.txt file included with the BIOS zip -
It's been 4 or 5 years since I've had to update a BIOS, but according to the instructions, download and extract the zip file; click on C5V01202.exe to update the BIOS.
Be sure to close all apps and to close all open Windows before proceeding.
Regards. . .
John
It's been 4 or 5 years since I've had to update a BIOS, but according to the instructions, download and extract the zip file; click on C5V01202.exe to update the BIOS.
Be sure to close all apps and to close all open Windows before proceeding.
Regards. . .
John
UPDATE : I tested today just without any modifications, so on my own user account and the same BIOS, and I haven't had any drop today...
I'll keep an eye on that and report when things get worse again....strange isn't it ?
Strange and interesting.
Had one drop yesterday tho...so i'm going to upgrade the BIOS. Is that ok ? Do I have to make a restore point or something ?
No restore points for BIOS.
Just make sure the system is plugged in to an A/C outlet securely.
Just make sure the system is plugged in to an A/C outlet securely.
ok thnx - will do so
Have updated BIOS to the latest. But it didn't last long before I had the first internet drop. Using my personal account.
Not yet tested on the administrator account.
Btw, I booted into the administrator account : are my files there or is this a ''brand new'' user space ?
Also, can't I run a log during the day to check what happens when my internet drops away ?
The hidden admin account user name is "Administrator" and yes, the system will treat it as a user and create user files for it under c:\user.
When the Internet drops, do you have to manually re-connect it or does it re-connect automatically?
Yes - there in an Event Viewer log in which you can see network (Internet, hopefully) connections; network disconnections and all in between.
Here is the Event Viewer Log that you're looking for - NetworkProfile --> Operational Log
See screenshots below as you go through the next few steps.
To get to it - click on the small arrow next to Windows Logs
- click on small arrow next to Applications and Service Logs
- go 8 entries down and click on small arrow next to Microsoft; same for Windows just below it
- then scroll, scroll and scroll until you come to NetworkProfile
- 2x-click on NetworkProfile and you'll then see Operational - click on it and you should see today's activity
Here is the content of the Operational Log from this morning when I woke the laptop (*** READ FROM BOTTOM --> UP) -
Here is the detail for the above CODEbox. *** These entries - read top --> bottom
So, it appears that you're looking for Event ID 10001 for disconnect and [sometimes] 10000 for successfull connection (only if and when your router/SSID appears in the detail.
To get the detail, click on an Event at the top of the Event Viewer.
Be sure to try the Hidden Admin user account first.
Regards. . .
jcgriff2
When the Internet drops, do you have to manually re-connect it or does it re-connect automatically?
Yes - there in an Event Viewer log in which you can see network (Internet, hopefully) connections; network disconnections and all in between.
Here is the Event Viewer Log that you're looking for - NetworkProfile --> Operational Log
See screenshots below as you go through the next few steps.
To get to it - click on the small arrow next to Windows Logs
- click on small arrow next to Applications and Service Logs
- go 8 entries down and click on small arrow next to Microsoft; same for Windows just below it
- then scroll, scroll and scroll until you come to NetworkProfile
- 2x-click on NetworkProfile and you'll then see Operational - click on it and you should see today's activity
Here is the content of the Operational Log from this morning when I woke the laptop (*** READ FROM BOTTOM --> UP) -
Code:
[hi]Information 4/16/2019 9:11:09 AM NetworkProfile 10000 None
Information 4/16/2019 9:11:09 AM NetworkProfile 4002 Wait for Identification
Information 4/16/2019 9:11:03 AM NetworkProfile 10001 None
Information 4/16/2019 9:11:03 AM NetworkProfile 10000 None
Information 4/16/2019 9:11:03 AM NetworkProfile 4001 Wait for Identification[/hi]
Information 4/15/2019 3:17:17 PM NetworkProfile 10000 None
Information 4/15/2019 3:17:17 PM NetworkProfile 4002 Wait for Identification
Information 4/15/2019 3:17:10 PM NetworkProfile 10000 None
Information 4/15/2019 3:17:10 PM NetworkProfile 10001 None
Information 4/15/2019 3:17:10 PM NetworkProfile 4001 Wait for Identification
Information 4/15/2019 11:08:30 AM NetworkProfile 10000 None
Information 4/15/2019 11:08:30 AM NetworkProfile 4002 Wait for Identification
Information 4/15/2019 11:08:24 AM NetworkProfile 10001 None
Information 4/15/2019 11:08:24 AM NetworkProfile 10000 None
Information 4/15/2019 11:08:24 AM NetworkProfile 4001 Wait for IdentificationHere is the detail for the above CODEbox. *** These entries - read top --> bottom
Code:
[B]Event ID Task Category
D E T A I L I N F O
4001 [/B]- Wait for Identification
Entered State: Identifying Network Interface Guid: ************
[B]10000[/B] - None
Network Connected - NOTE: " Identifying..."
Name: Identifying...
Desc: Identifying...
Type: Unmanaged
State: Connected,IPV4 (Local),IPV6 (Local)
Category: Public
[B]10001[/B] - None
Network Disconnected
Name: *********
Desc: **********
Type: Unmanaged
State: Disconnected
Category: Public
[B]4002[/B] - Wait for Identification
Transitioning to State: Identified Network Interface Guid: *****************
[B]10000[/B] - None
[HI]Network Connected[/HI] -- [B]S U C C E S S F U L[/B]
Name: ***********
Desc: ************
Type: Unmanaged
State: Connected,IPV4 (Local),IPV6 (Local)
Category: PublicSo, it appears that you're looking for Event ID 10001 for disconnect and [sometimes] 10000 for successfull connection (only if and when your router/SSID appears in the detail.
To get the detail, click on an Event at the top of the Event Viewer.
Be sure to try the Hidden Admin user account first.
Regards. . .
jcgriff2
Last edited:
Ok thxn for the details - i will follow them.
NOTE : i wanted to point out that I was looking at a youtube vid with BT headphones connected. I had an internet drop and as soon as the internet dropped, the BT headphone said, pairing broken off.
As soon as I tapped the WIFI icon on my keyboard to get internet to reconnect again, the pairing also reconnected.
The BT has nothing to do with the internet, right ? So why would that drop too? I guess this was something important to mention first.
Can this help us out?
Btw, my internet dropped about 3 times this day ( on my regular account) (havent tested out the admin one)
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