issues adding feature on Server 2016 standard has led CBS errors with KB4598243

Hi,

Please attach a new copy of the Component Based Servicing hive, it seems KB40489532 has been removed in te meantime.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Here's the next fix, and as expected KB40489532 was already removed.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and try to uninstall the backup future with Process Monitor running. Attach this trace with the latest CBS log to your next post.
 

Attachments

I applied the fix. The uninstall worked this time. I had to double-check just to make sure. I am still attaching the log files.

Logfile.zip
 

Attachments

Hi,

Great, it seems the latest update KB5028169 is also installed? Are you still getting errors when you try to re-install the backup feature?
 
KB5028169 is installed.

I was able to install the Windows Server Backup again but the administrative tools for it are still not present. Removing it also succeeded again.

I went back to step #68 where we were able to get it installed the first time and performed those tasks again.
 

Attachments

Hi,

Here's the next fix, afterwards reboot the server and try to start wbadmin.msc.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

The fix was successful. After installing it again the tools are still not accessible. I searched for the MMC and found it but when I tried to run it directly it fails. I believe this is the same thing that was happening before.
 

Attachments

For some reason wbadmin.msc is missing in the System32 folder.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Hi,

Unfortunately the fix failed, could you please try the attached script as well.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Hi,

This looks better, are you now able to open the Windows Backup feature?
 
The wbadmin.msc opens but it has a message stating, MMC could not create the snap-in.
 
Hi,


Upload the Event Viewer logs.
  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
    Copy and paste the following commands one at a time into the command prompt and press enter after each.
    Code: 
    wevtutil epl SYSTEM "%userprofile%\Desktop\System.evt"
wevtutil epl APPLICATION "%userprofile%\Desktop\Application.evt"
PowerShell Compress-Archive -Path "%userprofile%\Desktop\*.evt" -DestinationPath "%UserProfile%\Desktop\EventLogs.zip"
  • These commands will collect the System and Application logs and create EventsLogs.zip on your Desktop.
  • Attach this file in your next reply.
 
No, there is no further information. I also checked Event Viewer to see if it might be generating any errors there and did not see anything.
 
I believe this is a good idea. There seems to be some weird things going on with this server. I have two third-party programs running on this server including our antivirus' management tools. I have never had the need to do an in-place upgrade. I will need to make some additional backups and potentially move some programs off to another server. I'm not sure yet when I will have time to do that.
 
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