BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 14, 2016 #61 Please zip/attach the following log. C:\Windows\Logs\CBS\CBS.log
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 14, 2016 #62 Microsoft services
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 14, 2016 #63 Thanks. Please do the following. Download collect.exe and save to your desktop. Go ahead and run the tool After it runs click your Start button and type %temp% in the search box and hit enter. This will bring you to the local temp directory for the current user. Sort the files by date and zip up all the files that are created/updated today.
Thanks. Please do the following. Download collect.exe and save to your desktop. Go ahead and run the tool After it runs click your Start button and type %temp% in the search box and hit enter. This will bring you to the local temp directory for the current user. Sort the files by date and zip up all the files that are created/updated today.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 14, 2016 #64 Enough for tonight . 9:30 my time EDT.. will complete my assignment tomorrow.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #65 Microsoft services 10 files new day; good luck
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 15, 2016 #66 Can you download and install the Microsoft Fix-It from method#1 of the following article? https://support.microsoft.com/en-us/kb/976982
Can you download and install the Microsoft Fix-It from method#1 of the following article? https://support.microsoft.com/en-us/kb/976982
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #67 done. now try the install again,right?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 15, 2016 #68 Correct. But if it fails this time I would like you to zip up and send me any logs from the following two directories. Any logs that were updated around the time you attempted the update. C:\Windows\Temp %temp% like you did last time but go back one level. (For example %temp% on my machine would bring me to C:\Users\briand\AppData\Local\Temp but I would want to see any logs in C:\Users\briand\AppData\Local Thanks.
Correct. But if it fails this time I would like you to zip up and send me any logs from the following two directories. Any logs that were updated around the time you attempted the update. C:\Windows\Temp %temp% like you did last time but go back one level. (For example %temp% on my machine would bring me to C:\Users\briand\AppData\Local\Temp but I would want to see any logs in C:\Users\briand\AppData\Local Thanks.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #69 failed; I will get the logs in a few minutes
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #70 There are no log files in the directory users\Robert\appdata\local there are 10 files in users\Robert\appdata\local\temp which I will zip and c send as before. there are 5 files around 10:30 in windows\temp which I will send
There are no log files in the directory users\Robert\appdata\local there are 10 files in users\Robert\appdata\local\temp which I will zip and c send as before. there are 5 files around 10:30 in windows\temp which I will send
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #71 Microsoft services
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 15, 2016 #72 Thanks for the info. I do see the following error. Code: Error 25541.Failed to open XML file c:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\web_hightrust.config, system error: -2147024786 === Logging stopped: 4/15/2016 10:32:42 === As a result I would like you to do the following. 1. Click your Start button and type cmd into the search box. 2. Right-click on cmd.exe that is returned in the search results and click on Run as administrator. Click Continue if prompted with a UAC dialog. 3. Copy/Paste the following into the command prompt window and hit enter. regsvr32 msxml3.dll 4. If all goes well you should receive a message that says DllRegisterServer in msxml3.dll succeeded. 5. Click OK on the message box. Let me know when complete.
Thanks for the info. I do see the following error. Code: Error 25541.Failed to open XML file c:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\web_hightrust.config, system error: -2147024786 === Logging stopped: 4/15/2016 10:32:42 === As a result I would like you to do the following. 1. Click your Start button and type cmd into the search box. 2. Right-click on cmd.exe that is returned in the search results and click on Run as administrator. Click Continue if prompted with a UAC dialog. 3. Copy/Paste the following into the command prompt window and hit enter. regsvr32 msxml3.dll 4. If all goes well you should receive a message that says DllRegisterServer in msxml3.dll succeeded. 5. Click OK on the message box. Let me know when complete.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #73 complete; received the message you said
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 15, 2016 #74 OK, try installing the .NET Framework 3.5 again.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #75 failed code 643
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 15, 2016 #76 9:30 now EDt; will catch up with you tomorrow. Thanks also tried installing fro thebsetip file directly-- ng there also. See you tomorrow sometime. Thanks for your dedication.
9:30 now EDt; will catch up with you tomorrow. Thanks also tried installing fro thebsetip file directly-- ng there also. See you tomorrow sometime. Thanks for your dedication.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 18, 2016 #77 Any new input? I am patient. 72 hours since last communication. Please let me know you are still on the case and your status ( tough problem this one)
Any new input? I am patient. 72 hours since last communication. Please let me know you are still on the case and your status ( tough problem this one)
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 19, 2016 #78 Yup, still here. I was asking the other team members if they had any ideas. I'll be back with you shortly.
Yup, still here. I was asking the other team members if they had any ideas. I'll be back with you shortly.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,134 Location United States Apr 21, 2016 #79 OK, I have some things we can try now. Please start with the following. I need to establish a quick baseline. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
OK, I have some things we can try now. Please start with the following. I need to establish a quick baseline. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
D Dave S Contributor Joined Mar 21, 2016 Posts 345 Location Weston.Massachusetts Apr 22, 2016 #80 Sorry, I had not seen this post. I never received an email like before so I never went to the forum. I am on it now.
Sorry, I had not seen this post. I never received an email like before so I never went to the forum. I am on it now.