[SOLVED] KB5013942 failed with error 0x800f0922

M

McMetrox

Contributor
Joined
May 17, 2022
Posts
33
Hi there folks,

from the regular Windows Update process there is one update KB5013942 left, which is failing always with the same error 0x800f0922, after succesfull download via Windos Update, install, reboot and processing changes until 98%. When reaching the 98% it claims that changes can't be processed and reverts all the stuff. When logging into Windows and running Update again, the loop begins from the start. I also tried to install the update manually from the Microsoft Update Catalog but same behaviour and error.

Windows Support KB5013942
Microsoft Update Catalog

I ran sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth, but with no effect.

CBS see CBS_2022-05-17_15-11.7z

I appriciate your help.
 

Attachments

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB5013942 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
Done the frst reg search. Added image of frst settings just fyi.
 

Attachments

  • frst64_settings.PNG
    frst64_settings.PNG
    13.7 KB · Views: 8
  • SearchReg.txt
    SearchReg.txt
    88.9 KB · Views: 11
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Afterwards, please attempt to update again and if it fails then please provide the CBS log.
 

Attachments

Could you please provide your rollback logs if they exist using the following instructions:

Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.

    Please also provide your COMPONENTS hive using these instructions:

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.
 
Thanks, could you please remove Avast! using Revo Uninstaller:

Rich (BB code): 
2022-05-15 23:51:06, Info                  SP     Antivirus software information:
                                   Name: Windows Defender, Path: %ProgramFiles%\Windows Defender\MsMpeng.exe, Timestamp: Thu, 18 Nov 2021 19:52:48 GMT, State: 393472
                                   Name: Avast Antivirus, Path: C:\Program Files\Avast Software\Avast\wsc_proxy.exe, Timestamp: Sun, 15 May 2022 18:52:55 GMT, State: 266240

It isn't uncommon for third-party antivirus software to interfere with the update process.
 
Uninstalled Avast but nothing changed. I tried deactivating the software earlier and nothing changed.
 
Could you please provide the latest setup logs like before and the CBS log?
 
Hi there, i would like to ask/know if there is anything i could? The problem is still exisiting.
 
Hi,

Rich (BB code): 
2022-05-20 00:08:43, Error                 CSI    0000110a@2022/5/19:22:08:43.486 (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_WIN32(ERROR_INVALID_DATA)
    Element:
    '<sppInstaller xmlns="urn:schemas-microsoft-com:spp:installer" />'
[gle=0x80004005]
2022-05-20 00:08:43, Error                 CSI    0000110b@2022/5/19:22:08:43.486 (F) CMIADAPTER: Exiting with HRESULT code = HRESULT_FROM_WIN32(ERROR_INVALID_DATA).
[gle=0x80004005]
2022-05-20 00:08:43, Error      [0x01803c] CSI    0000110c (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT HRESULT_FROM_WIN32(ERROR_INVALID_DATA).  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]
2022-05-20 00:08:59, Error                 CSI    0000119f (F) Installer: SppInstaller    Binary Name: cmiadapter.dll    ErrorCode: 8007000d    Phase: 34    Mode: Install (upgrade)    Component: Microsoft-Windows-Security-SPP-Component-SKU-csvlk-pack-License, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS[gle=0x80004005]
2022-05-20 00:08:59, Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0.  A rollback transaction will be created. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]

Open a elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1704_none_7de951067ca990f6 > "%userprofile%\Desktop\Dirlist.txt"
 
Hi,

Open a elevated command prompt and run the following command. Copy and paste the result in your next post.
Code: 
certutil -hashfile "%systemroot%\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1704_none_7de951067ca990f6\cmiadapter.dll" SHA256
 
requested result:
SHA256-Hash for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1704_none_7de951067ca990f6\cmiadapter.dll:
b290d5f96e9f921c3e611ae0dec9df79c500ea02a4f1e22aa43ba2f3f4a6ad98
CertUtil: -hashfile-Command was executed successfully
 
Rich (BB code): 
2022-05-20 00:03:06, Info                  CSI    00004209@2022/5/19:22:03:06.845 CSIPERF - FileMapsCreated 1852ms
2022-05-20 00:03:07, Info                  CSI    0000420a Hashes for file member [l:12]'BCD-Template' do not match.
 Expected: {l:32 ml:33 b:f706fb718443e2bd3b2022ec7a8263f3841184c8b3af507856e30085d65e63f2}.
 Actual: {l:32 b:909ebe369dfe673c2704a71374c5078e2c2ce99722303be0f998bd7f40c2b632}.

Hi,

This looks good, please run the following command again to check another file and post the result.

Code: 
certutil -hashfile "%systemroot%\WinSxS\amd64_microsoft-windows-b..-bcdtemplate-client_31bf3856ad364e35_10.0.19041.1_none_de1581e9a275faf8\BCD-Template" SHA256
 
requesed result:
SHA256-Hash for C:\Windows\WinSxS\amd64_microsoft-windows-b..-bcdtemplate-client_31bf3856ad364e35_10.0.19041.1_none_de1581e9a275faf8\BCD-Template:
f706fb718443e2bd3b2022ec7a8263f3841184c8b3af507856e30085d65e63f2
CertUtil: -hashfile-Command was executed successfully
 
Hi,

Step 1.
  • Open Windows Explorer and browse to the C:\Windows\INF folder.
  • Right-click on the file setupapi.dev and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file setupapi.dev.zip in your next reply.

Step 2. Run the following command in a elevated command prompt and attach Services.txt in your next post.
Code: 
WMIC SERVICE where (state="running") GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"
 
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