Latitude 9420 - BSOD every day with different description

x BlueRobot said:
Rich (BB code): 
4: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffffd83`2e6bd3a8 fffff805`56a08e69 nt!KeBugCheckEx
01 fffffd83`2e6bd3b0 fffff805`56a05169 nt!KiBugCheckDispatch+0x69
02 fffffd83`2e6bd4f0 fffff805`53ab61e8 nt!KiPageFault+0x469
03 fffffd83`2e6bd680 fffff805`53aa7f20 wdiwifi!CTxMgr::TxTransferCompleteInd+0x17c
04 fffffd83`2e6bd740 fffff805`7110b349 wdiwifi!AdapterTxTransferCompleteInd+0x10
05 fffffd83`2e6bd770 ffffcf0b`23a1322a Netwtw10+0xb349
06 fffffd83`2e6bd778 00000016`2e6b0019 0xffffcf0b`23a1322a
07 fffffd83`2e6bd780 ffffcf0b`229ca000 0x00000016`2e6b0019
08 fffffd83`2e6bd788 fffffd83`2e6bd8e8 0xffffcf0b`229ca000
09 fffffd83`2e6bd790 fffffd83`2e6bd8e8 0xfffffd83`2e6bd8e8
0a fffffd83`2e6bd798 00000000`00000000 0xfffffd83`2e6bd8e8

It seems to be another driver issue, the exact same issue you've experienced before. The driver in question is your Intel network adapter driver:

Rich (BB code): 
4: kd> lmvm Netwtw10
Browse full module list
start             end                 module name
fffff805`71100000 fffff805`7169c000   Netwtw10 T (no symbols)          
    Loaded symbol image file: Netwtw10.sys
    Image path: \SystemRoot\System32\drivers\Netwtw10.sys
    Image name: Netwtw10.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jan 20 16:08:39 2021 (60085587)
    CheckSum:         005149D1
    ImageSize:        0059C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Please check the Dell support page for an update, if there is none available, then I would suggest checking the Intel support page. Please ensure that you only update this one particular driver.
Click to expand...
New wifi driver installed on new laptop, so far so good. Will inform you as soon as I see some issues. This laptop is running Windows 10.
 
hamar said:
After this I have followed DELL work instruction how to properly install all drives. When it was finished I started with testing. 3x video playback in Microsoft edge and after few minutes I have got BSOD. Please see attached minidump
Click to expand...
Unfortunately, I won't be able to do much with that Minidump since the crash is a Stop 0x133, could you please check the following folder and then upload a zipped version of the dump file?

Rich (BB code): 
%systemroot%\MEMORY.DMP

You'll need to upload the dump file to a file sharing site such as Google Drive or OneDrive, since the file will too large to attach to a forum post.
 
x BlueRobot said:
Unfortunately, I won't be able to do much with that Minidump since the crash is a Stop 0x133, could you please check the following folder and then upload a zipped version of the dump file?

Rich (BB code): 
%systemroot%\MEMORY.DMP

You'll need to upload the dump file to a file sharing site such as Google Drive or OneDrive, since the file will too large to attach to a forum post.
Click to expand...
Hi, I have managed to upload the file to one drive, here it is:

memory.dmp
 
It seems that quite a few threads are stuck at DPC level because they're awaiting to acquire a spinlock which is never released. I'll assume it's the thread running on processor 4 which is causing the issue.

Rich (BB code): 
4: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff686`ea3519b0 fffff804`275253ac nt!MiLockPageTableInternal+0x290 << Spinlock?
01 fffff686`ea351a20 fffff804`275253e9 nt!MiWalkPageTablesRecursively+0x5ec
02 fffff686`ea351ab0 fffff804`275253e9 nt!MiWalkPageTablesRecursively+0x629
03 fffff686`ea351b40 fffff804`27556dc1 nt!MiWalkPageTablesRecursively+0x629
04 fffff686`ea351bd0 fffff804`27556840 nt!MiWalkPageTables+0x381
05 fffff686`ea351cd0 fffff804`27555efd nt!MiAgeWorkingSet+0x520
06 fffff686`ea3521e0 fffff804`275558ba nt!MiTrimOrAgeWorkingSet+0x1ed
07 fffff686`ea3522a0 fffff804`2746d484 nt!MiProcessWorkingSets+0x21a
08 fffff686`ea352340 fffff804`275c0987 nt!MiWorkingSetManager+0xf4
09 fffff686`ea352400 fffff804`274478f5 nt!KeBalanceSetManager+0x157
0a fffff686`ea3524f0 fffff804`27619644 nt!PspSystemThreadStartup+0x55
0b fffff686`ea352540 00000000`00000000 nt!KiStartSystemThread+0x34

I've also looked at the trace generated by the kernel logger and it appears that tcpip.sys had the longest cumulative time spent processing DPCs, which would imply that the issue is most likely related to the Intel network adapter driver as mentioned previously. I'll recommend (if possible) checking if there is an update for Windows 11.
 
Thanks a lot for diag. Unfortunately system is up to date (Windows 11 PC). Just wan to add another BSOD. No video playback, just browsing internet in EDGE. I am also sharing this zip to Intel. In forum there is nother guy with Dell laptop (similar config but different model) and he describe there exactly the same issue as I have.
 

Attachments

Rich (BB code): 
0: kd> vertarget
Windows 10 Kernel Version 22000 MP (8 procs) Free x64 << Windows 11
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 22000.1.amd64fre.co_release.210604-1628
Machine Name:
Kernel base = 0xfffff801`13c00000 PsLoadedModuleList = 0xfffff801`148296b0
Debug session time: Sun Nov  7 19:36:43.824 2021 (UTC + 0:00)
System Uptime: 1 days 23:08:49.864

Rich (BB code): 
0: kd> lmvm igdkmdn64
Browse full module list
start             end                 module name
fffff801`2f980000 fffff801`3163a000   igdkmdn64 T (no symbols)           
    Loaded symbol image file: igdkmdn64.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_66091e1c1a909184\igdkmdn64.sys
    Image name: igdkmdn64.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Aug 20 19:33:40 2021 (611FF584)
    CheckSum:         01D00401
    ImageSize:        01CBA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

It seems on the Windows 11 machine we're back the Intel graphics card driver issue again. Has there been any other problems with the Windows 10 machine?
 

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