Number of errors on my laptop. I think all relate to my windows still not being able upgrade to Sp1

[PeterJ]

Okay.
Download

MiniToolBox and save the file on your desktop.

Note: Save all your work and close all programs!
Right-click "MiniToolBox" and select "Run as administrator".

If you see the startup message "Are you sure you want to continue?" select Yes.
Put a checkmark at Select All.
Click "Go".
When the scan is finished a log file with the name "MTB.txt" will appear on your desktop.
Attach this log file to your next reply.

 

[Gareth]

Morning I ran Minitools as requested and have attached the results

Regards

Gareth

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Check Windows Update after the reboot and report the result.

 

[Gareth]

Morning here are the results Error Code 80072EE2 foe Windows Update and the attached log.

Regards

Gareth

 

[PeterJ]

Uninstall Adobe Shockwave Player 12.0 as this product is no longer supported by Adobe.
Uninstall AVG AntiVirus FREE.
Reboot the machine and try to install SP1 again.
If it fails attach the zipped cbs,log to your next reply.

 

[Gareth]

Hi Peter I uninstalled as requested and more or less the same result. I have attached two Snips as well as the cbs logs. I also tried a manual update to Sp1 which I downloaded from MajorGeeks site also didn't work that is why there are two snips attached in png format. Here is the strange thing there is no snipping tool which should activated through Ctrl Panel, Programs and features, windows features on and off just before telnet client the next item should be Tablet PC Optional Components but is missing so will assume their are components missing from my windows program as well and or corrupted.

Regards

Gareth

 

[Gareth]

Hi Peter here is another error when updating SP1 I downloaded from Microsoft Update catalog I have attached
a pic of the error returned.

Regards

Gareth

 

[PeterJ]

Here is the strange thing there is no snipping tool which should activated through Ctrl Panel, Programs and features, windows features on and off just before telnet client the next item should be Tablet PC Optional Components but is missing so will assume their are components missing from my windows program as well and or corrupted.

You are using Windows 7 Basic. The snipping tool is not installed on Windows 7 Basic.

On your last screenshot (snip3.jpg) click the link and post a screenshot of the result.

 

[Gareth]

Hi I have attached snip4 the result of clicking on the link it takes you to Microsoft and there isn't much or any help trying to understand what is missing.

Regards

Gareth

 

[PeterJ]

Check for Windows Updates and post a screenshot of the available important updates.

 

[Gareth]

Still get the same error when I run windows update and most updates from Microsoft Update catalog give me not applicable for your computer and a few give invalid signature errors and if I run DISM /Online /Cleanup-Image /RestoreHealth I get error 87. so i really dont know what to do further as it would seem there is no way to fix these errors which is stopping me from updating windows 7 on this laptop.

 

[PeterJ]

Post the logfile C:\Windows\WindowsUpdate.log as attachment in your next reply.
Note: if the file is too big to upload to your next reply please upload via a service such as Filedropper or One Drive or WeTransfer and just provide the download link.

 

[Gareth]

Hi Peter I searched for the file requested but it is not on the harddrive of this Laptop see attached snip.

I found this file by chance it may be what you are looking for I don't know it text document in the windows file.
I noticed when i attache it changed from WindowsUpdate.txt to now what is attached attached.

Regards

Gareth

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[Gareth]

Hi have run FRST64 and have attached the fixlog.txt

Regards

Gareth

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[Gareth]

Hi have run FRST64 and have attached the fixlog.txt

Regards

Gareth

 

[PeterJ]

Check for Windows Updates again and report the result.

 

[Gareth]

Hi Peter have attached a snip with the results.

Regards

Gareth

 

[PeterJ]

In your screenshot click Change settings.
Post a screenshot of the window that appears.