Problem with wifes notebook ;-)

  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • Copy and paste the following command line and press Enter.
Code: 
reg export "HKLM\System\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-979583926-2966880017-1937434504-1006" "%userprofile%\desktop\regexp.txt"
  • When finished, a logfile called regexp.txt is saved on your desktop.
  • Post the logfile as attachment in your next reply.
 
Rich (BB code): 
5:26:57.3040781 PM    Dism.exe    22136    CreateFile    C:\Windows\System32\Dism\dismprov.dll    NAME NOT FOUND    Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

The ProcMon trace is still reporting this file is missing, but we've checked it multiple times. So let's perform another regsearch.

1. Start the
55d04c7d453ca-Command_prompt_icon_%28windows%29.png
Command Prompt as administrator.
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
2.Right-click on the file
577bf0efb8088-FRST.png
FRST.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
dismprov.dll
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Reboot the system and try DISM again..
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

The missing registry keys were not restored, so please perform the following.

Retrieve SOFTWARE Hive
Note: The SOFTWARE hive has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.
  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy this file to your Desktop.
  • Now right click on the file on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your PM reply.
  • You can close any open windows you have as well as the RegBak program now.
 
You should see around 6 files in here, one of which is named SOFTWARE.
-> i just had 5 in here ...

link in pm
 

Attachments

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    19.PNG
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This is because the DRIVERS and COMPONENTS hives are not included in the backup by default. They are only included when the following option is set.

hives-bkp.png
 
I've send the fixed SOFTWARE hive by PM, here are the instructions to restore this hive.

SOFTWARE Hive Replacement with RegBak
Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good.
  1. Close all open programs and save all your work. You will need to reboot the machine during this process.
  2. Download the SOFTWARE.ZIP from the private message I sent you.
  3. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button.
  4. The software hive will be extracted. You will see the file named SOFTWARE (no extension)
  5. Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config)
  6. 2014-10-1818_56_49-config_zpscbb8aad0.png
  7. Overwrite the one that is currently there when prompted.
  8. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process.

Afterwards, try to run DISM again and let me know the result.
 
I think that's the best option right now, because I noticed more corruptions as well in the registry hive for other components of Windows.
 
You're welcome. Unfortunately, we couldn't not fix this, even an in-place upgrade failed. Then a clean installation is actually a last resort to resolve the issues.
 
Incredible back and forth guys - Thank you.

This one has me stumped as well.

Happy Holidays,

John
 
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