[SOLVED] Problems with Windows 8.1

Now we'll run a new SFC scan and see if it goes throught this time.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Hallo Auara

I did the scan and when I type in the command you gave it says "the system cannot find the path specified"

Asked me to reboot

Regards
S
 
You most likely didn't enter the command properly. Try again or you can copy/paste it in the command prompt directly if it's easier :)
 
I'll need your Components Hive to construct a fix. Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Alright we'll text the fix with one file to see if it goes through. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    ::
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559]
"f!msclmd.dll"=dword:00000001
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;

Also, we need to see if the changes were actually made in the Registry.
  • Once done, open a command prompt with Admin Rights and enter the following command (right-click on cmd in the Start Menu and select Run as Administrator);
    Code: 
    REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559" > "%userprofile%\Desktop\Results.txt"
  • A file called Results.txt will appear on your Desktop;
  • Open it and copy/paste it's content here;
 
Hallo Aura

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-26 16:56:31.603
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Susan Wassenaar\Desktop\SFCFixScript.txt.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.


Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 21 datablocks.
Finish time: 2015-08-26 16:56:33.400
Script hash: 8Q826ct148oT95jC3VuMiFJtg14blKuUUAyjiNhoyA4=
----------------------EOF----------------------

On the second admin command it say the system cannot find the path specified.

Regards
 
Follow the instructions below.

Load the COMPONENTS Hive
1. Right-click the Start button and select Command Prompt (Admin). Answer Yes to the UAC prompt if it appears.
2. Copy/Paste the following into the command-prompt window and hit enter on the keyword. Note: Unless you are using Windows 10 you will need to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard.
reg load HKLM\COMPONENTS c:\windows\system32\config\components

Once done, you can try the SFCFix and second instruction set again.
 
Hallo Aura

Start time: 2015-08-27 14:27:50.260
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Susan Wassenaar\Desktop\SFCFixScript.txt.txt [1]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.


Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 21 datablocks.
Finish time: 2015-08-27 14:27:51.870
Script hash: 8Q826ct148oT95jC3VuMiFJtg14blKuUUAyjiNhoyA4=
----------------------EOF-----------------------

And second results



HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559
S256H REG_BINARY 60719FEBB6822BB560D0C05334E3FF55BA7EDD7ECDBAAC778315AA8CE255FF85
identity REG_BINARY 4D6963726F736F66742D57696E646F77732D536D61727443617264506C7567696E732C2043756C747572653D6E65757472616C2C2056657273696F6E3D362E332E393630302E31373431352C205075626C69634B6579546F6B656E3D333162663338353661643336346533352C2050726F636573736F724172636869746563747572653D616D6436342C2076657273696F6E53636F70653D4E6F6E537853
c!272c347e531..5243f0545ee_31bf3856ad364e35_6.3.9600.17415_2a68a022375a8478 REG_BINARY
f!msclmd.dll REG_DWORD 0x21
CF REG_DWORD 0x280


Regards
 
Looks like it didn't work.
  • Go in your Folder Options, under the View tab, and uncheck Hide extensions for known file types;
  • Go on your Desktop, create a new text documents that you'll name Fix.reg (.reg being the file extension that you'll change from .txt);
  • Right-click on your file and select Edit;
  • Copy/paste the following in it:
    Code: 
    Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559]
"f!msclmd.dll"=dword:00000001
  • Once done, save it (press Ctrl + S), then exit the file, and double-click on it;
  • Accept to merge it in the Registry;
  • Once done, open a command prompt with Admin Rights and enter the following command;
    Code: 
    REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559" > "%userprofile%\Desktop\Results.txt"
  • A file called Results.txt will appear on your Desktop;
  • Open it and copy/paste it's content here;
 
You probably forgot the " around "%userprofile%\Desktop\Results.txt"
 
Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.


C:\WINDOWS\system32>REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Compone
nts\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_non
e_0c778ccff3144559" > "%userprofile%\Desktop\Results.txt"
ERROR: The system was unable to find the specified registry key or value.


C:\WINDOWS\system32>Code:
'Code:' is not recognized as an internal or external command,
operable program or batch file.


C:\WINDOWS\system32>REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Compone
nts\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_non
e_0c778ccff3144559" > "%userprofile%\Desktop\Results.txt"
ERROR: The system was unable to find the specified registry key or value.


C:\WINDOWS\system32>


C:\WINDOWS\system32>

Hallo Aura

this is the message I keep getting after following step by step

Regards
 
Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Follow the instructions below please.
 
Hallo Aura

newest

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smartcardplugins_31bf3856ad364e35_6.3.9600.17415_none_0c778ccff3144559
S256H REG_BINARY 60719FEBB6822BB560D0C05334E3FF55BA7EDD7ECDBAAC778315AA8CE255FF85
identity REG_BINARY 4D6963726F736F66742D57696E646F77732D536D61727443617264506C7567696E732C2043756C747572653D6E65757472616C2C2056657273696F6E3D362E332E393630302E31373431352C205075626C69634B6579546F6B656E3D333162663338353661643336346533352C2050726F636573736F724172636869746563747572653D616D6436342C2076657273696F6E53636F70653D4E6F6E537853
c!272c347e531..5243f0545ee_31bf3856ad364e35_6.3.9600.17415_2a68a022375a8478 REG_BINARY
f!msclmd.dll REG_DWORD 0x1
CF REG_DWORD 0x280

Regards
 
The value was successfully modified :)
Code: 
f!msclmd.dll REG_DWORD 0x1
Alright, do the following please.
  • Right-click on the Windows logo in the bottom left-corner of your screen and select Command Prompt (Administrator);
  • In the command prompt, enter the following command:
    Code: 
    del C:\Windows\Logs\CBS\CBS.log /f /q
  • If it tells you that the file is in use and that it cannot be deleted, restart your computer and try again;
Once the file have been deleted, follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
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