If you have already installed the new drivers and the problem disappeared, it's not necessary to do anything else...
[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.
- Thread starter Sylveon
- Start date
The BSOD is fixed, but not the black screen errors that are showing up in my log as "Display driver igfxn stopped responding and has successfully recovered."
I do not know if the two are related though... I'm throwing all the information I can get at the wall and hoping someone here has the technical expertise to put the clues together, I clearly don't, sorry
If this is a dead end though, what should I try next? The Malwarebytes uninstall plan?
Edit: I should also add, I tried following your advice and installing from the Asus website to see if that driver fixed it, but the install didn't go through, I suspect because it's an older version? Like it said the install completed successfully, I rebooted, but then it still showed the higher version number 31.0.101.3959 from the Intel website. If you think this is not a dead end, is there any way to force it onto the Asus website version? (if it is a dead end, nevermind)
Did you uninstall the current drivers before installing the old drivers?
How do I do that?
I'm looking in Device Manager and I see an option to uninstall the device, but none to uninstall the drivers. And I definitely don't want to uninstall the device itself, I don't know the first thing about how to remove a graphics card from a computer, and it would probably void my warranty.
Hm, just taking a wild guess here, but is the interface misleading me, maybe? Does "uninstall device" actually mean "uninstall drivers?"
Clean Installation of Intel® Graphics Drivers in Windows*
In the manual procedure, I think they forgot a point, between 8 and 9: install the driver!
In the manual procedure, I think they forgot a point, between 8 and 9: install the driver!
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So I did that and Windows Update just overwrote it back to the bugged driver, immediatelyClean Installation of Intel® Graphics Drivers in Windows*
In the manual procedure, I think they forgot a point, between 8 and 9: install the driver!
I went into System Properties and turned off Windows automatic driver updates and rolled back the driver to the version ASUS recommends. Ctrl+Windows+Shift+B does not crash my computer after this change.
I guess only time will tell whether that fixed all the other issues, thanks!
Edit: So I think I understand why Windows update might be confused
There are two different versions of my exact laptop model, N7600PC and N7600PCB
The update windows is trying to download is listed on Asus's website under the submodel N7600PC, but is NOT listed under N7600PCB. MyAsus meanwhile tells me my computer is of the N7600PCB submodel
I theorize that Windows Update is trying to download (and did download earlier) a driver update that isn't combatable with my submodel
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And about half an hour after this it crashed again.
I still suspect the intel card though
Adding to the circumstantial evidence is that I realized that my computer has never crashed while playing Elden Ring (just once while closing it)... And going into my graphics settings that uses my NVIDIA card instead of Intel.
Is there any way to test if there's a hardware error with the graphics card itself (without voiding the warranty)? Or anything else I can do to investigate the card, since Driver Verifier came up empty?
I'll try the uninstall Malwarebytes solution next since I don't have any further instructions besides that, but pls tell me what I should try next if that doesn't work... Thanks!
(Are you using malwarebytes free?)
If it's possible, you can try to set elden ring to choose Intel graphics.
If the laptop crashes that way, you can re-try the driver verifier and in the meanwhile you'll play with the game.
Maybe this time we'll have a bsod and a useful dump...
If it's possible, you can try to set elden ring to choose Intel graphics.
If the laptop crashes that way, you can re-try the driver verifier and in the meanwhile you'll play with the game.
Maybe this time we'll have a bsod and a useful dump...
You don't need to uninstall Malwarebytes in my opinion, there's no real evidence it may be causing problems especially because Malwarebytes is designed to be cooperative with other antivirus solutions and it's one of the more stable ones.
There is no hardware test I know of that's reliable enough for testing whether a graphics card is faulty. Typically furmark is used that can show artifacts, only once I have seen it actually have problems with rendering, but because it's intensive you should never run it unattended and for long as that can easily cause hardware damage. You would have to look up what can be done without voiding any warranty if you want to test with a hardware test program, there have been a few cases where no hardware test whatsoever was allowed without voiding warranty.
There is no hardware test I know of that's reliable enough for testing whether a graphics card is faulty. Typically furmark is used that can show artifacts, only once I have seen it actually have problems with rendering, but because it's intensive you should never run it unattended and for long as that can easily cause hardware damage. You would have to look up what can be done without voiding any warranty if you want to test with a hardware test program, there have been a few cases where no hardware test whatsoever was allowed without voiding warranty.
You said you used the Intel Processor Diagnostic Tool (IPDT): It seems this tool verify also the integrated GPU.
Hence it seems you already did a graphics test.
I'm not sure about its options, given that I have an AMD processor since some years, by the way I also utilized it in the past when I had an Intel cpu...
Edit: from some pictures I've seen, there is an option to choose the gpu test: did you tick (checked/selected) it before running the test?
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Did you set the taskbar to auto-hide itself?
If yes, try without that option (i.e., fixed taskbar).
If yes, try without that option (i.e., fixed taskbar).
OK so here's what I did:
Uninstalled Malwarebytes with RevoUninstaller
Reinstalled Avast and then uninstalled it with RevoUninstaller to make absolutely sure I got rid of it
Got rid of all my Asus graphic drivers and installed the newest Intel graphics driver, which just released on December 29
I crashed again just now, so none of those steps have solved the problem.
But the good news: It actually seems to have generated a full minidump file this time, in C/Windows/Minidump since while it started as a black screen again, it actually triggered a BSOD this time!! It says it's in igdkmdn64, which Google is telling me is indeed related to the Intel Graphics Driver
Does this minidump contain any useful information?
And if it lets me post the image, here's my diagnostic tool settings (which are just the defaults):
Only GPU setting I see is GPUStressW. And it's enabled by default. If that's not the setting you mean, what do you mean?
And I could try running it with Driver verifier on, if you think it would help? But without driver verifier, it is very much passing.
Uninstalled Malwarebytes with RevoUninstaller
Reinstalled Avast and then uninstalled it with RevoUninstaller to make absolutely sure I got rid of it
Got rid of all my Asus graphic drivers and installed the newest Intel graphics driver, which just released on December 29
I crashed again just now, so none of those steps have solved the problem.
But the good news: It actually seems to have generated a full minidump file this time, in C/Windows/Minidump since while it started as a black screen again, it actually triggered a BSOD this time!! It says it's in igdkmdn64, which Google is telling me is indeed related to the Intel Graphics Driver
Does this minidump contain any useful information?
I'm not sure what you want me to try, but I do have taskbar set to fixed taskbar. Do you just mean the Intel processor diagnostic tool?
And if it lets me post the image, here's my diagnostic tool settings (which are just the defaults):
Only GPU setting I see is GPUStressW. And it's enabled by default. If that's not the setting you mean, what do you mean?
And I could try running it with Driver verifier on, if you think it would help? But without driver verifier, it is very much passing.
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And I should add, the specific sequence of events in case it helps:
1. I got a black screen of death completely freezing my computer, same as usual
2. Instead of hard rebooting my computer, I tried to do something different and reboot my graphics drivers using the keyboard shortcut to see if that would do anything (ctrl+Shift+windows+B)
3. BSOD
I also tested it otherwise, and Ctrl+Shift+Windows+B does not trigger a blue screen normally on the newest intel website driver. It only triggered a BSOD under those specific circumstances, when the computer was already frozen with a black screen
WAIT THAT'S AN OPTION???
I didn't realize that's an option
Is there any downside to doing that???? Like will it cause long term problems for my computer to only run graphics on NVIDIA? Because so long as there's no downside, that could permanently solve my problem, assuming our theory is correct
At the very least, even if there are any potential issues you know of, it's def worth a test either way. So how do I do that? I have options to set specific programs to use one or the other in NVIDIA Control Panel, but how do I set my entire computer to only use the NVIDIA card and never use the intel card?
Edit: Would going into Device Manager and hitting Disable Device on the Intel Card work?
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Googling and it looks like I might need to edit BIOS to completely switch the graphics card actually?? I don't know the first thing about how to do that if so...
I was able to switch the default card in NVIDIA Graphics Controller to NVIDIA, but there does seem to be a restriction preventing certain windows applications (like Windows photo viewer) from using NVIDIA?
Edit: Trying to do so through Windows settings on the restricted apps gives this yellow warning
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Properly disabling the iGPU (GPU integrated in CPU) is done in the BIOS yes. On the support page of your laptop's vendor, you can find a manual. This manual describes the various options available in the BIOS. You can browse it and look for disabling the iGPU, then you boot into the BIOS and disable it. Booting into the BIOS will also be described in the manual. I normally look into it myself and provide you the instructions, but I am having problems accessing the link to the support page.
You can also disable the GPU in the device manager, but better do it in the BIOS.
You can also disable the GPU in the device manager, but better do it in the BIOS.
This is all I see in the manual about BIOS
It pretty much just tells me how to access it but not to actually do anything without a professional
I found a thread where some guys say there are problems (like yours) when the taskbar isn't fixed.
So this is not your case!
Yes, it's that one: hence you already did some sort of stress test for Intel gpu.
You could do that, but, if you disable Intel gpu in BIOS settings, there's no need for it, at least for now.
We'll try verifier again if you still get the black screen and freezes.
If you need help to find and disable the Intel gpu in BIOS settings, you can get some pictures of its menus and load them here.
I tried loading up BIOS could not find an option to do so. Screenshots attached.
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