Security Update (KB2984972) Failed--Error Code 800B0100 - Encountered unknown error

[Go The Power]

That was right but it was not the result I was hoping for.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Now please run SURT again. Once SURT has finished running please continue.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

That was right but it was not the result I was hoping for.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Now please run SURT again. Once SURT has finished running please continue.

SFC /SCANNOW

2. Click on the
   
   button. Inside the search box type in CMD
3. Right click on CMD => Choose Run as Administrator
4. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
5. Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Go The Power]

How did that go?

 

[Alandy7]

Posted reply with logs etc. on Saturday?? (lost in the post!) I will send again.
Alan

 

[Alandy7]

PowerCopy::
Successfully took permissions for file or folder J:\Windows\winsxs
Successfully created directory tree \\?\J:\Windows\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f.
Line blocked (SFCFix.txt): "J:\Users\Alandy 7\AppData\Local\niemiro\Archive\SFCFix.txt" J:\Windows\SFCFix.txt.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f\1394.inf_loc to J:\Windows\winsxs\amd64_1394.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_beafdf583b909e3f\1394.inf_loc.
Successfully restored ownership for J:\Windows\winsxs
Successfully restored permissions on J:\Windows\winsxs
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-11-02 10:04:31.769
Script hash: VHTJZk5y/2p9LWkv4YoJOUmT0EYFWWKl65qlBmDuRNE=
----------------------EOF----------------

 

[Go The Power]

Posted reply with logs etc. on Saturday?? (lost in the post!) I will send again.
Alan

No I need fresh copies of the logs, the old logs wont tell us if the issue has been fixed.

Please run SURT again, once SURT has finished running then continue.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

Posted reply with logs etc. on Saturday?? (lost in the post!) I will send again.
Alan

No I need fresh copies of the logs, the old logs wont tell us if the issue has been fixed.

Please run SURT again, once SURT has finished running then continue.

SFC /SCANNOW

2. Click on the
   
   button. Inside the search box type in CMD
3. Right click on CMD => Choose Run as Administrator
4. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
5. Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

Posted reply with logs etc. on Saturday?? (lost in the post!) I will send again.
Alan

No I need fresh copies of the logs, the old logs wont tell us if the issue has been fixed.

Please run SURT again, once SURT has finished running then continue.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

New CBS log added

 

[Go The Power]

Thanks, I dont think the right SFCFix.zip file is being used here, lets try again please.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[LogBot]

Logfile submission from alandy7

Logfile submission from alandy7.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2014-11/4200.zip

 

[Alandy7]

Thanks, I dont think the right SFCFix.zip file is being used here, lets try again please.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[Alandy7]

Thanks, I dont think the right SFCFix.zip file is being used here, lets try again please.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[Alandy7]

Sorry about that, it was my mistake. The link to SFCFix.exe did not work on your first post so I picked it up from one of your other threads. Please excuse my ignorance.
(I am really impressed with your knowledge and skill, I was out of my depth at day 1)

Here is the new log:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-06 20:01:13.613
Using .zip script file at J:\Users\Alandy 7\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder J:\Windows\winsxs\x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab\I386
Successfully took permissions for file or folder J:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
Successfully took permissions for file or folder J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
Successfully took permissions for file or folder J:\Windows\winsxs\x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
Successfully took permissions for file or folder J:\Windows\winsxs\x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
Line blocked (SFCFix.txt): "J:\Users\Alandy 7\AppData\Local\niemiro\Archive\SFCFix.txt" J:\Windows\SFCFix.txt.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab\I386\SV7025.GPD to J:\Windows\winsxs\x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab\I386\SV7025.GPD.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b\url.dll to J:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b\url.dll.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\jsproxy.dll to J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\jsproxy.dll.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\wininet.dll to J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\wininet.dll.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\wininetplugin.dll to J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451\wininetplugin.dll.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c\mpg2splt.ax to J:\Windows\winsxs\x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c\mpg2splt.ax.
Successfully copied file J:\Users\Alandy 7\AppData\Local\niemiro\Archive\winsxs\x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db\mdmlasno.inf to J:\Windows\winsxs\x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db\mdmlasno.inf.
Successfully restored ownership for J:\Windows\winsxs\x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab\I386
Successfully restored permissions on J:\Windows\winsxs\x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab\I386
Successfully restored ownership for J:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
Successfully restored permissions on J:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
Successfully restored ownership for J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
Successfully restored permissions on J:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
Successfully restored ownership for J:\Windows\winsxs\x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
Successfully restored permissions on J:\Windows\winsxs\x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
Successfully restored ownership for J:\Windows\winsxs\x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
Successfully restored permissions on J:\Windows\winsxs\x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
PowerCopy:: directive completed successfully.


Collect:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2014-11-06 20:04:39.029
----------------------EOF-----------------------

 

[Go The Power]

Sorry about that, it was my mistake. The link to SFCFix.exe did not work on your first post so I picked it up from one of your other threads. Please excuse my ignorance.
(I am really impressed with your knowledge and skill, I was out of my depth at day 1)

Please don't use another SFCFix.zip file from another post, each fix is made for a particular issue. Everyone I make is unique for the particular corruption, using the wrong script can cause some major issues. In your case its alright as we just replaced a file with the same file :).

The results from this one look a lot better lets see how SFC is going now. First please re-run SURT once SURT has finished please continue:

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

Sorry about that, it was my mistake. The link to SFCFix.exe did not work on your first post so I picked it up from one of your other threads. Please excuse my ignorance.
(I am really impressed with your knowledge and skill, I was out of my depth at day 1)

Please don't use another SFCFix.zip file from another post, each fix is made for a particular issue. Everyone I make is unique for the particular corruption, using the wrong script can cause some major issues. In your case its alright as we just replaced a file with the same file :).

The results from this one look a lot better lets see how SFC is going now. First please re-run SURT once SURT has finished please continue:

SFC /SCANNOW

2. Click on the
   
   button. Inside the search box type in CMD
3. Right click on CMD => Choose Run as Administrator
4. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
5. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

2. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. Press Enter
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[Alandy7]

Sorry not to have actioned this, I did not get an e-mail to notify me of your reply, I will work on it immediately.

 

[Alandy7]

Sorry not to have actioned this, I did not get an e-mail to notify me of your reply, I will work on it immediately.

 

[Alandy7]

Having a little trouble. My original SURT download will notrun, (Error Code 0x80246002)
So downloaded it again, but this will not run, says data isinvalid.

While looking around, found that UpdateKB2984972 was installed without my knowledge or intervention on 30^thOctober.
Would this be the reason that SURT will not run, is itspecifically for machines with KB2984972 not installed?

 

[Go The Power]

It should work on all versions of Windows 7. Can you please post the following log:
C:\Windows\Logs\CBS\CheckSUR.log