Security Update (KB2984972) Failed--Error Code 800B0100 - Encountered unknown error

CheckSUR.log attached for failed run of SURT


Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-11-03 16:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 818
Found 8 errors
CSI Payload File Missing Total count: 7
CSI Missing Winning Component Key Total count: 1
 
I was hoping for an error to appear inside the CheckSUr log of a failed SURT attempt but it didn't.

Can you please download a fresh copy of SURT and try to install that one?
 
Reloaded SURT and it loaded and ran OK this time.

CheckSUR.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-14 15:52
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 1066
Found 1 errors
CSI Missing Winning Component Key Total count: 1

ChekSurpersist.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-28 08:44
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-28 09:31
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 864
Found 10 errors
CSI Payload File Missing Total count: 7
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1
CSI Missing Winning Component Key Total count: 1
Unavailable repair files:
servicing\packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum
servicing\packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum
servicing\packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.cat
servicing\packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-30 15:22
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.mum from Cabinet: J:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_150_for_KB2984972~31bf3856ad364e35~x86~~6.1.1.4.cat from Cabinet: J:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 973
Found 9 errors
Fixed 1 errors
CSI Payload File Missing Total count: 7
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1
CSI Missing Winning Component Key Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-11-02 10:09
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 931
Found 8 errors
CSI Payload File Missing Total count: 7
CSI Missing Winning Component Key Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-11-03 16:02
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-11-03 16:08
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 755
Found 8 errors
CSI Payload File Missing Total count: 7
CSI Missing Winning Component Key Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-11-03 16:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 mpg2splt.ax x86_microsoft-windows-directshow-mpeg2_31bf3856ad364e35_6.1.7601.17528_none_b80fc5c5008bc45c
(f) CSI Payload File Missing 0x00000000 I386\SV7025.GPD x86_prnsv002.inf_31bf3856ad364e35_6.1.7600.16385_none_04fb200407e27cab
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.17720_none_1e9bd7587722d451
(f) CSI Payload File Missing 0x00000000 mdmlasno.inf x86_mdmlasno.inf_31bf3856ad364e35_6.1.7600.16385_none_828a1a5f2d25a6db
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.21855_none_0d4be39a4c4b954b
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 818
Found 8 errors
CSI Payload File Missing Total count: 7
CSI Missing Winning Component Key Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-11-14 15:52
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d
Summary:
Seconds executed: 1066
Found 1 errors
CSI Missing Winning Component Key Total count: 1
 
Thank you.

Only one corruption is showing up now:
Code: 
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d

This error is in regards to a missing/corrupt registry key. In order to fix this can you please follow the below steps to upload a copy of one of your registry hives?

SFCFix Collect COMPONENTS
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. On your Desktop, you should now see two files: SFCFix.exe and SFCFixScript.txt.
  4. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  5. SFCFix will now begin to upload your CBS logfiles to our server.
  6. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


If all goes well, you should see that your logfiles have now been added to your thread.
 
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-15 10:02:04.147
Using .txt script file at J:\Users\Alandy 7\Desktop\SFCFixScript.txt [0]


Collect:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2014-11-15 10:04:54.641
Script hash: duc6swbHUuscraK6n0RQWoNjUFLL0qXEg6xxnCShc8o=
----------------------EOF-----------------------
 
Sorry there seems to be an issue with our uploaded:

Please go here C:\Windows\System32\config and find a file called COMPONENTS -> Copy and paste the file to your desktop -> go to your desktop add COMPONENTS into a zip file. Then upload the xip file to one fo the following Dropbox or One Drive.
 
That is what I was after :)

The issue here is a bit more complex than I was hoping for. In order to repair this issue some more information is required.

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Click on CMD
  3. Inside the Command Prompt windows copy and paste the following commands
    dir %windir%\Winsxs\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d\*.* >1&&notepad 1
  4. Please post the contents of 1 back into this thread.

SFCFix SOFTWARE Collection

  1. Download SFCFix.exe using the following link and save the tool to your Desktop: [sfcfixdownload]Download SFCFix[/sfcfixdownload]
  2. Download SFCFixScript.txt and save this to your Desktop as well: https://app.box.com/s/zvuudzhlvdgv7rosx98e
  3. On your Desktop, you should now see two files: SFCFix.exe and SFCFixScript.txt.
  4. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  5. SFCFix will now begin to upload your SOFTWARE hive to our server.

Once the above is done please drag and drop the attached file onto SFCFix,exe too, and post the results.
 

Attachments

Have done all that, you impress me more and more every time you reply.
Results of 3 actions below.

Volume in drive J is New Volume
Volume Serial Numberis 2026-84C4

Directory ofJ:\Windows\Winsxs\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d

07/03/2011 16:24 <DIR> .
07/03/2011 16:24 <DIR> ..
07/03/2011 16:24 1,233,920msxml4.dll
1File(s) 1,233,920 bytes
2Dir(s) 172,644,769,792 bytes free

----------------------------------------------------------------------------------

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-21 20:06:01.003
Using .txt script file at J:\Users\Alandy 7\Desktop\SFCFixScript.txt[0]




Collect:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2014-11-21 20:11:17.729
----------------------EOF-----------------------



SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-21 20:13:12.437
Not using a script file.




AutoAnalysis::
CORRUPT:J:\Windows\winsxs\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_06ba4084eb85c620\mscorwks.dll


SUMMARY: Some corruptions could not be fixed automatically.Seek advice from helper or sysnative.com.
CBS & SFCtotal detected corruption count: 4
CBS & SFCtotal unimportant corruption count: 0
CBS & SFCtotal fixed corruption count: 0
SURT total detectedcorruption count: 1
SURT totalunimportant corruption count: 0
SURT total fixedcorruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2014-11-21 20:23:28.650
----------------------EOF-----------------------
 
Thank you, just a few more things needed.

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Click on CMD
  3. Inside the Command Prompt windows copy and paste the following commands
    dir %windir%\winsxs\manifests\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d.* >1&&notepad 1
    dir %windir%\winsxs\Catalogs\18860672a5c66d86c814094edcbe638747283dd1b644f8e960f40ca51d409ff2.* >2&&notepad 2
  4. Please post the contents of 1 and 2 back into this thread.


Alex
 
Results from "Notepad 1" shown below, CMD for "Notepad 2" says "File not found"



Volume in drive J is New Volume
Volume Serial Numberis 2026-84C4


Directory ofJ:\Windows\winsxs\manifests

07/03/201116:247,239x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d.cat
07/03/201116:243,478x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9818.0_none_b7e811947b297f6d.manifest
2File(s)10,717 bytes
0 Dir(s)172,648,370,176 bytesfree
 
Are you still working on this problem, or as the original problem has been solved, is this thread now closed?

Alan
 
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