[Server2012R2Upd3 x64] "We couldn't complete the update"

[kcstueber]

There is no AV installed.

 

[Sysnative Windows Update]

Please do the following:

Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.

 

[kcstueber]

Here you go:

 

[Sysnative Windows Update]

Is a printer/scanner or any other peripheral device connected to the VM at all times when it is booted?

 

[kcstueber]

Yes, there is a network printer installed, an Epson WP-4090

 

[Sysnative Windows Update]

Would it be an option to remove it/uninstall it while we troubleshoot?

 

[kcstueber]

Sure, I'll do it now

 

[kcstueber]

Do you want me to do something now?

 

[Sysnative Windows Update]

After the printer has been removed/uninstalled, please attempt the update again, and let me know the result. If it fails, please attach CBS.log.

 

[kcstueber]

So simply run the update, restart, attach the cbs.log?

 

[Sysnative Windows Update]

:thumbsup2:

 

[kcstueber]

Same resullt. As soon as the Server is back up, I'll grab the cbs.log

 

[kcstueber]

Dropbox - CBS.log

 

[Sysnative Windows Update]

Please upload a fresh copy of setupapi.dev.log

2018-02-07 11:00:07, Info                  CBS            INSTALL index: 2, phase: 2, result 13, inf: disk.inf
2018-02-07 11:00:07, Info                  CBS    Doqe: Recording result: 0x8007000d, for Inf: disk.inf
2018-02-07 11:00:07, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2018-02-07 11:00:07, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2018-02-07 11:00:07, Info                  CBS    Perf: Doqe: Install ended.
2018-02-07 11:00:07, Info                  CBS    Failed installing driver updates [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2018-02-07 11:00:07, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2018-02-07 11:00:07, Info                  CBS    Startup: Rolling back KTM, because drivers failed.

 

[kcstueber]

Dropbox - setupapi.dev.log

 

[kcstueber]

I sent you the wrong log...wrong pc. Sorry.

Damn remote sessions

 

[kcstueber]

Dropbox - setupapi.dev.log

 

[kcstueber]

I've got to leave in about 30 minutes. I appreciate your time, and will stand by for 30 so we can keep working on this.

Kurt

 

[Sysnative Windows Update]

Please leave if you have to. I'm going to need some time to think this through :)

 

[kcstueber]

Great. Thank you. Have a great night.

Kurt