[Server2012R2Upd3 x64] "We couldn't complete the update"

[kcstueber]

Howdy,

If you have some ideas, I'm able to work through some troubleshooting.

 

[Sysnative Windows Update]

Howdy, do you have any optional updates offered to be installed?

 

[kcstueber]

No, I don't.

 

[Sysnative Windows Update]

Hi,
attempt only KB4056895 (January 2018 quality rollup) and provide both CBS.log and setupapi.dev.log if it fails.

 

[kcstueber]

Sadly, it failed with the same issue. Attached are the logs.

 

[Sysnative Windows Update]

Hi, I'm still researching. Please give me a bit more time. I appreciate it.

 

[Sysnative Windows Update]

Please completely uninstall Malwarebytes from your system and attempt the update again.

 

[kcstueber]

Hi,

I used the MBAM uninstaller, restrated, then tried the updates. Same result.

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4048958

4. Let me know if it says it was successful or if there are any errors.

 

[kcstueber]

Hi,

Sorry for the delay. Kids activities on the weekend occupied most of my time.

The uninstall indicates it's not installed. Screenshot is attached:

 

[Sysnative Windows Update]

No problem.

Search with Farbar Recovery Scan Tool (FRST)

• Download FRST64 and save it to the Desktop.
• Open the Command Prompt as Administrator (Tutorial)
• Type or copy/paste the following command:

   dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"

• Wait for the command to finish with "The operation completed successfully" Please ignore and continue with the steps.
• Close the window "Administrator: Command Prompt"
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  (When the tool opens for the first time, you must click Yes on the disclaimer.)
  
  
• On the Search box (1) type or copy and paste the following text:
  KB4048958
• Press the Search Registry button.
• Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
• Please attach the log to your post.

 

[kcstueber]

Hi,

Some interesting stuff:

 

[Sysnative Windows Update]

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
IMPORTANT: 3. The attached file must be unzipped!
4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Afterwards, try updating and attach CBS.log if it fails.

 

[kcstueber]

Hi,

Here's the fixlog.txt

I'll rerun update, but it'll be tomorrow morning.

Thanks.

 

[kcstueber]

Hi,

Do you want me to run a specific update, or just what WU is offering?

Thanks

 

[Sysnative Windows Update]

OK, let me know the result.
EDIT: Which are offered?

 

[kcstueber]

Hi,

Same two, but with an additional new optional update:

 

[kcstueber]

Hi,

There was some delay in my running the update and getting the CBS. In my impatience, I did try running one of the updates, KB4054519. It did fail with the same outcome.

I am rerunning the fixlist, and then will wait for your instruction as to which update to run. I'm a bit confused by the search and fixlist, as they pertain to a different KB than the two in the above snip.

I won't proceed with running WU until I hear back from you. After I have the new fixlog, I'll upload it.

Thanks

 

[Sysnative Windows Update]

Do not run the fixlist again. Please wait for further instructions.

 

[kcstueber]

Hi,

I'm very sorry, but I had already started the process again. Here's the fixlog. I have rebooted the Server, but won't do anything until hearing from you..

Thanks.