Hmm....OK, let's take a look.
1. Click your Start button and then type cmd in the search box. Right-click on cmd that comes up in the search results and select Run as administrator.
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy/Paste the following into the command-prompt and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"
4. After the command runs there will be a file on your desktop named hotfix.txt.
5. Please zip/attach this file.