[SOLVED] SFC will not run / Missing Features / Corrupt SURT count: 288

[PeterJ]

Hmm, first you said only English.
Did you perform the instructions in message #19 ?

 

[photonica]

WOW, Thank you.

 

[photonica]

Hmm, first you said only English.
Did you perform the instructions in message #19 ?

I only knew english was installed. I looked carefully and found those other languages had been installed, it was not something I intentionally installed.

 

[PeterJ]

Check Windows Update again and report the result.

 

[photonica]

 

[PeterJ]

Please zip all files in the folder C:\Windows\Logs\CBS and attach it to your next reply.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and provide the download link.

 

[photonica]

here is a link to the folder contents. I was unable to add the CBS.Log so I copied that and was able to add the copy to the archive.

CBS .zip (20.53MB) - SendSpace.com

Thank you.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.

 

[photonica]

Thank you,

I ran the FRST64.exe program as instructed but received the same windows update error as before. I rebooted the computer.
after I rebooted, windows update still did not work. I could not find the Fixlog.txt so I downloaded the fixlist.txt and ran FRST64.exe a second time to get the Fixlog.txt.

 

[PeterJ]

Attach the zipped file cbs.log to your next reply.

 

[photonica]

Yes Sir, here it is.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.

 

[photonica]

Well, that last Fixlist did the trick.
I now have my complete feature list and windows is installing 18 updates.

THANK YOU !

I made a donation a few days back to support your valuable efforts.

 

[photonica]

I was able to install 17 of 18 important updates but this update will not install, I tried 3 times after rebooting.

I see some information in the CBS.log about a missing CRYPT_E, I have included that as well.

 

[PeterJ]

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[photonica]

Yes Sir,

COMPONENTS.zip (29.38MB) - SendSpace.com

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: http://download.windowsupdate.com/c..._84e26e414da5d56991c15de19a93824d23b82e89.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows6.1-kb4512506-x64_84e26e414da5d56991c15de19a93824d23b82e89.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4512506-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
7. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message:
8. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
9. Paste (Ctrl+V) it into your next post.
10. Zip and attach C:\Windows\Logs\CBS\CBS.log

 

[photonica]

we got an error

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd c:/temp

c:\Temp>dir
Volume in drive C is MAIN SSD
Volume Serial Number is A2BA-BE5F

Directory of c:\Temp

08/18/2019 01:12 PM <DIR> .
08/18/2019 01:12 PM <DIR> ..
04/02/2012 04:32 PM 15,264 mpsyschk.exe
04/02/2012 04:34 PM 67 PkgInstallOrder.txt
04/02/2012 04:22 PM 653 Windows6.1-KB2676562-x64-pkgProperties.tx
t
04/02/2012 04:20 PM 6,693,057 Windows6.1-KB2676562-x64.cab
08/18/2019 01:12 PM 299,456,680 Windows6.1-KB2676562-x64.msu
04/02/2012 04:22 PM 446 Windows6.1-KB2676562-x64.xml
04/02/2012 04:38 PM 165,800 WSUSSCAN.cab
7 File(s) 306,331,967 bytes
2 Dir(s) 170,507,100,160 bytes free

c:\Temp>expand Windows_KB2676562.msu -f:* C:/temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:/temp\WSUSSCAN.cab to Extraction Queue
Adding C:/temp\Windows6.1-KB4512506-x64.cab to Extraction Queue
Adding C:/temp\Windows6.1-KB4512506-x64-pkgProperties.txt to Extraction Queue
Adding C:/temp\Windows6.1-KB4512506-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

c:\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4512506-
x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.24511.1.9
[=================== 33.3% ]
An error occurred - Package_for_RollupFix Error: 0x80092004

Error: 0x80092004

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[Sysnative Windows Update]

Hi! It appears that PeterJ may be shortly unavailable, so I'll step in shortly.

If you still need assistance, please do the following:

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

 

[photonica]

Hello SoftwareManiac,

I hope you are well today. I was wondering what happened to the last gent Peter, I hope everything is O.K. with him.

Thank you for joining the battle against corruption and evil gremlins hiding in my computer.

I am sure you have read the events to date so I just ran with your instructions.

see attached screen shot of when the update error triggered my halting of the Process Monitor as well as the link requested.


TransferXL - Transfer Large Files Easy, Fast, Securely and Free!

Thank you.