[SOLVED] Stuck on Win10 version 1909

[metroid788]

alright I have installed the feature update with no errors I think

 

[Maxstar]

Okay, open an elevated commandprompt and run winver which build is showing up?

 

[metroid788]

see attached

 

[Maxstar]

Hmm, this is the same build 1909 (18363.2274), what was the result of the updateassistent after the installation? Please post the latest CBS logs as well.

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

 

[metroid788]

see attached

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[metroid788]

See attached

 

[Maxstar]

Hi,

Step 1 Run "kavremover" to remove some remnants of Kaspersky Free.
1. Download the following tool: https://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe
2. Run kavremover.exe as administrator and follow the instructions.
3. When the tool is ready, restart the system and perform a second restart.
4. Then perform step 2.


Step 2 Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[metroid788]

See attached

 

[Maxstar]

Hi,

There was an policy set for Windows Update. So please attempt to update again, if it fails attach a new copy of the CBS log.

 

[metroid788]

Hello, still failing. See attached

 

[Maxstar]

Hi,

Step 1. Download and run SetupDiag from Microsoft.

• Download
  
  SetupDiag to your desktop.
• Right-click on SetupDiag.exe and select Run as administrator.
• When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
• Attach SetupDiagResults.log and Logs.zip to your next reply.

Step 2.

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[metroid788]

Hi, see attached

 

[Maxstar]

Could you please post the following files as well if present.

%windir%\Panther\Setuperr.log
%windir%\Panther\Setupact.log

Open an alevated commandprompt and run the following commands once at a time and attach Info.txt tou your next post.

reagentc /info >> "%userprofile%\desktop\Info.txt"
bcdedit /enum >> "%userprofile%\desktop\Info.txt"

 

[metroid788]

I have a few instances of those first two files, but not in that specific directory (see images)

 

[Maxstar]

Please copy the following to your desktop and rename them before uploading here.

C:\$Windows.BT\Sources\Panther\Setuperr.log > Setuperr-Panther.log
C:\$Windows.BT\Sources\Rollback\Setruperr.log > Setuperr-Rollback.log

 

[metroid788]

First file was pretty big so uploaded both here: Troubleshooting - Google Drive

 

[Maxstar]

Open the startmenu and type devmgmt.msc, and then press Enter.
Are the following devices present with an yellow exclamation mark?

Name: Snap Camera
Description: Snap Camera
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Manufacturer: Snap Inc.
Service: SnapCameraVirtualDevice
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: XSplit VCam
Description: XSplit VCam
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: SplitmediaLabs
Service: XSpltVid
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

 

[metroid788]

They have a black arrow showing but when I right click on them they appear to be disabled as they say "enable device"

 

[Maxstar]

Can you please enable both devices, let me know if it was succesful or not.