Unable to Install Windows Update

[niw]

I have uninstall the antivirus software from the desktop. I ran the Windows update, and it fails.

Thank you for the information. To continue troubleshooting your issue I would like you to remove your antivirus software McAfee Internet Security. Make sure you have your license key before uninstalling so we may re-install it when the issue is resolved.

Please let me know when this is done. Thank you.

 

[BrianDrab]

Thanks. Now that the antivirus is uninstalled, please do the following again.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Repairs tab and click the Open Repairs button.
8. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
9. Please click the Unselect All button and then click to enable only the following ones:

05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
15 - Repair Proxy Settings
17 - Repair Windows Updates


10. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

11. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[niw]

I ran the repair tool, restart the system, and ran Windows update. The issue still persist. Any additional help will appreciated. Thank you for your help.

Thanks. Now that the antivirus is uninstalled, please do the following again.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Repairs tab and click the Open Repairs button.
8. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
9. Please click the Unselect All button and then click to enable only the following ones:

05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
15 - Repair Proxy Settings
17 - Repair Windows Updates


10. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

11. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[BrianDrab]

Thanks. Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[niw]

I want to thank you for working with me on this issue. I ran the tool as instructed. However, the system did not reboot when the fix tool completed. I had to manually reboot the system. I ran the Windows update but, it failed. Here is output log information for your use.

Fix result of Farbar Recovery Scan Tool (x86) Version:05-11-2015
Ran by Nas (2015-11-12 16:26:19) Run:2
Running from C:\Users\Nas\Desktop
Loaded Profiles: Nas (Available Profiles: Nas & Always)
Boot Mode: Normal
==============================================
fixlist content:
*****************
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
*****************

========= ipconfig /flushdns =========

Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========= End of CMD: =========

========= netsh winsock reset catalog =========

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

========= End of CMD: =========

========= netsh int ip reset c:\resetlog.txt =========
Reseting Echo Request, OK!
Reseting Global, OK!
Reseting Interface, OK!
Reseting Unicast Address, OK!
A reboot is required to complete this action.

========= End of CMD: =========

========= ipconfig /release =========

Windows IP Configuration

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2601:154:8102:2216:c02e:1cd:9341:93d8
Temporary IPv6 Address. . . . . . : 2601:154:8102:2216:10a9:d27c:a424:2dde
Link-local IPv6 Address . . . . . : fe80::c02e:1cd:9341:93d8%10
Default Gateway . . . . . . . . . : fe80::9a6b:3dff:fe31:631%10
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
========= End of CMD: =========

========= ipconfig /renew =========

Windows IP Configuration

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.md.comcast.net.
IPv6 Address. . . . . . . . . . . : 2601:154:8102:2216:c02e:1cd:9341:93d8
Temporary IPv6 Address. . . . . . : 2601:154:8102:2216:10a9:d27c:a424:2dde
Link-local IPv6 Address . . . . . : fe80::c02e:1cd:9341:93d8%10
IPv4 Address. . . . . . . . . . . : 10.0.0.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::9a6b:3dff:fe31:631%10
10.0.0.1
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.md.comcast.net.
========= End of CMD: =========

==== End of Fixlog 16:26:24 ====

Thanks. Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[BrianDrab]

When you run Windows Updates, can you provide me the exact message that you get? I know you may have provided this before but I need to know if it changed at all. Thanks.

 

[niw]

Attached please find the error message I received when trying to download Windows update. Thank you for your help thus far.

 

[BrianDrab]

OK, thanks. I'm going to have you run the Windows Repair again but with different options so please ensure you check all the options below.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

01 - Reset Registry Permissions
02 - Reset File Permissions
03 - Reset Service Permissions
04 - Register System Files


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[niw]

I perfomed the fix as directed however, when I ran the Windows update it fails.

 

[BrianDrab]

Check for Windows Updates again. When it fails, please do the following again.

Step#1 - Retrieve Event Log Messages
1. Download Event Viewer Tool by Vino Rosso to your Desktop
2. Right-click on the file (VEW.exe) and select Run as administrator.
3. Check the options as shown below and put 20 in for the number of events.
4. Click Run. After a few moments, notepad will open with the contents of the Event Logs. Please copy and paste these in your next post. Thank you.

 

[niw]

Here is the log information you requested. Thank you for your help thus far, I appreciate your patience with me.

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 16/11/2015 9:52:45 PM
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 17/11/2015 2:46:25 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 15/11/2015 9:10:13 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 15/11/2015 2:23:01 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 15/11/2015 2:21:42 AM
Type: Error Category: 0
Event: 12289 Source: VSS
Volume Shadow Copy Service error: Unexpected error CComModule::RegisterServer(TRUE). hr = 0x80020009.
Log: 'Application' Date/Time: 15/11/2015 2:21:41 AM
Type: Error Category: 0
Event: 12289 Source: VSS
Volume Shadow Copy Service error: Unexpected error CComModule::RegisterServer(TRUE). hr = 0x80020009.
Log: 'Application' Date/Time: 15/11/2015 2:21:26 AM
Type: Error Category: 0
Event: 12289 Source: VSS
Volume Shadow Copy Service error: Unexpected error CComModule::RegisterServer(TRUE). hr = 0x80020009.
Log: 'Application' Date/Time: 15/11/2015 2:21:26 AM
Type: Error Category: 0
Event: 12289 Source: VSS
Volume Shadow Copy Service error: Unexpected error CComModule::RegisterServer(TRUE). hr = 0x80020009.
Log: 'Application' Date/Time: 15/11/2015 1:58:53 AM
Type: Error Category: 16
Event: 4609 Source: Microsoft-Windows-EventSystem
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.
Log: 'Application' Date/Time: 15/11/2015 1:52:10 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 1:06:33 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 12:56:41 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 12:47:50 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 12:35:24 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 12:22:18 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 14/11/2015 12:10:05 AM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 13/11/2015 11:59:41 PM
Type: Error Category: 0
Event: 10005 Source: MsiInstaller
Product: Microsoft Fix it 50688 -- This Microsoft Fix it does not apply to your operating system or application version.
Log: 'Application' Date/Time: 13/11/2015 11:56:03 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 13/11/2015 11:53:19 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 13/11/2015 11:50:09 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-Security-Licensing-SLC
The Software Licensing service failed to start. hr=0x80070002, [2, 4]
Log: 'Application' Date/Time: 13/11/2015 11:44:29 PM
Type: Error Category: 1
Event: 104 Source: ESENT
Catalog Database (1416) Catalog Database: The database engine stopped the instance (0) with error (-1090).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 15/11/2015 9:17:43 PM
Type: Warning Category: 3
Event: 3023 Source: Microsoft-Windows-Search
The update cannot be started because all of the content sources were excluded by site path rules, or removed from the index configuration.
Context: Application, SystemIndex Catalog
Details:
Incorrect function. (0x00000001)

Log: 'Application' Date/Time: 15/11/2015 2:27:59 AM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 1 user registry handles leaked from \Registry\User\S-1-5-21-3099303160-33164511-1782805088-1000:
Process 832 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3099303160-33164511-1782805088-1000

Log: 'Application' Date/Time: 15/11/2015 2:22:16 AM
Type: Warning Category: 0
Event: 6000 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Log: 'Application' Date/Time: 15/11/2015 2:22:15 AM
Type: Warning Category: 0
Event: 6000 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Log: 'Application' Date/Time: 15/11/2015 1:58:40 AM
Type: Warning Category: 0
Event: 6000 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Log: 'Application' Date/Time: 14/11/2015 12:28:49 AM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 1 user registry handles leaked from \Registry\User\S-1-5-21-3099303160-33164511-1782805088-1000_Classes:
Process 900 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3099303160-33164511-1782805088-1000_CLASSES

Log: 'Application' Date/Time: 14/11/2015 12:28:48 AM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 1 user registry handles leaked from \Registry\User\S-1-5-21-3099303160-33164511-1782805088-1000:
Process 900 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-3099303160-33164511-1782805088-1000

Log: 'Application' Date/Time: 14/11/2015 12:18:21 AM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 0 user registry handles leaked from \Registry\User\S-1-5-21-3099303160-33164511-1782805088-1000:

Log: 'Application' Date/Time: 14/11/2015 12:15:13 AM
Type: Warning Category: 1
Event: 1020 Source: ASP.NET 4.0.30319.0
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.
Log: 'Application' Date/Time: 13/11/2015 11:54:03 PM
Type: Warning Category: 0
Event: 6004 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
Log: 'Application' Date/Time: 13/11/2015 11:50:48 PM
Type: Warning Category: 0
Event: 6004 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.
Log: 'Application' Date/Time: 13/11/2015 11:39:45 PM
Type: Warning Category: 1
Event: 1020 Source: ASP.NET 4.0.30319.0
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.
Log: 'Application' Date/Time: 11/11/2015 1:22:26 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, WmiPerfClass, has been registered in the Windows Management Instrumentation namespace root\cimv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:56 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, WmiPerfClass, has been registered in the Windows Management Instrumentation namespace root\cimv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:56 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, WmiPerfClass, has been registered in the Windows Management Instrumentation namespace root\cimv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:54 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, HiPerfCooker_v1, has been registered in the Windows Management Instrumentation namespace Root\WMI to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:54 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, HiPerfCooker_v1, has been registered in the Windows Management Instrumentation namespace Root\WMI to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:49 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, CommandLineEventConsumer, has been registered in the Windows Management Instrumentation namespace root\default to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:49 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, CommandLineEventConsumer, has been registered in the Windows Management Instrumentation namespace root\default to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Log: 'Application' Date/Time: 11/11/2015 1:21:49 AM
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, LogFileEventConsumer, has been registered in the Windows Management Instrumentation namespace root\default to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 17/11/2015 2:48:53 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 17/11/2015 2:48:53 AM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 17/11/2015 2:48:08 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: cdrom
Log: 'System' Date/Time: 17/11/2015 2:48:08 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Update Yawtix service failed to start due to the following error: The system cannot find the path specified.
Log: 'System' Date/Time: 17/11/2015 2:48:08 AM
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The event description cannot be found.
Log: 'System' Date/Time: 15/11/2015 9:12:21 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 15/11/2015 9:12:21 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 15/11/2015 9:11:52 PM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: cdrom
Log: 'System' Date/Time: 15/11/2015 9:11:52 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Update Yawtix service failed to start due to the following error: The system cannot find the path specified.
Log: 'System' Date/Time: 15/11/2015 9:11:52 PM
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The event description cannot be found.
Log: 'System' Date/Time: 15/11/2015 2:25:26 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 15/11/2015 2:25:26 AM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 15/11/2015 2:24:37 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: cdrom
Log: 'System' Date/Time: 15/11/2015 2:24:37 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Update Yawtix service failed to start due to the following error: The system cannot find the path specified.
Log: 'System' Date/Time: 15/11/2015 2:24:37 AM
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The event description cannot be found.
Log: 'System' Date/Time: 15/11/2015 1:59:17 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: cdrom Wanarpv6
Log: 'System' Date/Time: 15/11/2015 1:59:17 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
Log: 'System' Date/Time: 15/11/2015 1:59:00 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
Log: 'System' Date/Time: 15/11/2015 1:58:58 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
Log: 'System' Date/Time: 15/11/2015 1:58:52 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 17/11/2015 2:50:37 AM
Type: Warning Category: 2
Event: 16 Source: Microsoft-Windows-WindowsUpdateClient
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
Log: 'System' Date/Time: 17/11/2015 2:46:17 AM
Type: Warning Category: 0
Event: 4 Source: b57nd60x
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
Log: 'System' Date/Time: 15/11/2015 9:10:03 PM
Type: Warning Category: 0
Event: 4 Source: b57nd60x
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
Log: 'System' Date/Time: 15/11/2015 2:22:46 AM
Type: Warning Category: 0
Event: 4 Source: b57nd60x
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
Log: 'System' Date/Time: 15/11/2015 1:57:56 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.
Log: 'System' Date/Time: 15/11/2015 1:51:45 AM
Type: Warning Category: 0
Event: 4 Source: b57nd60x
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
Log: 'System' Date/Time: 14/11/2015 1:06:10 AM
Type: Warning Category: 0
Event: 4 Source: b57nd60x
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB2676562(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB2393802(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB2859537(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3035131(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3045999(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3071756(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3088195(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3101746(Security Update) into Install Requested(Install Requested) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB2859537(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3035131(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3045999(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3071756(Security Update) into Installed(Installed) state
Log: 'System' Date/Time: 14/11/2015 1:01:54 AM
Type: Warning Category: 0
Event: 4376 Source: Microsoft-Windows-Servicing
Servicing has required reboot to complete the operation of setting package KB3088195(Security Update) into Installed(Installed) state

Check for Windows Updates again. When it fails, please do the following again.

Step#1 - Retrieve Event Log Messages
1. Download Event Viewer Tool by Vino Rosso to your Desktop
2. Right-click on the file (VEW.exe) and select Run as administrator.
3. Check the options as shown below and put 20 in for the number of events.
4. Click Run. After a few moments, notepad will open with the contents of the Event Logs. Please copy and paste these in your next post. Thank you.

 

[BrianDrab]

Thanks. Please run the following tool and then copy/paste the results in to your next reply.

https://go.microsoft.com/fwlink/?linkid=52012

 

[niw]

Here is the log information from the tool. Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {A902C5B5-B027-4456-BA0F-D6FCBD941B0C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.151014-0604
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A902C5B5-B027-4456-BA0F-D6FCBD941B0C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3099303160-33164511-1782805088</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.2.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070329000000.000000+000</Date></BIOS><HWID>5E320500018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: LgAAAAAAAwABAAAAAQABAAAAAgABAAEAeqjgIE5rtoYu9zw+8vRCPaanrFbsOw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B8K
FACP DELL B8K
HPET DELL B8K
BOOT DELL B8K
MCFG DELL B8K
SSDT DELL st_ex
ASF! DELL B8K
TCPA DELL B8K
SLIC DELL B8K


============================

Thanks. Please run the following tool and then copy/paste the results in to your next reply.

https://go.microsoft.com/fwlink/?linkid=52012

 

[BrianDrab]

OK I see that your machine is definately not activated. Do you have the Product Key shown on the COA sticker on your machine's case? Let me know if you see the sticker.

 

[niw]

Yes, I have the product key. I tried to activate it but, got error message that indicate the "software licensing" service is not running. When I tried to start the service I got the attached error message.

OK I see that your machine is definately not activated. Do you have the Product Key shown on the COA sticker on your machine's case? Let me know if you see the sticker.

 

[BrianDrab]

Ahhh....OK, this should fix your issue now. Please do the following.
1. Save this file to your desktop.
2. Double click the file which should be named RegFix.reg.
3. When asked if you want to merge into the registry please answer yes.
4. Reboot

Then try to start the service again or at least verify it is running.

 

[niw]

I recieved the same error message when I tried to start the service, after I implemented the registry fix.

 

[BrianDrab]

OK. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[niw]

Here is the content you requested. Thank you for your help.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
DisplayName REG_SZ @%SystemRoot%\system32\SLsvc.exe,-101
Group REG_SZ ProfSvc_Group
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\SLsvc.exe
Description REG_SZ @%SystemRoot%\system32\SLsvc.exe,-100
ObjectName REG_SZ NT AUTHORITY\NetworkService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RpcSs
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege\0SeChangeNotifyPrivilege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
FailureActions REG_BINARY 805101000000000000000000030000001400000001000000C0D4010001000000E09304000000000000000000
FailureActionsOnNonCrashFailures REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Security
Security REG_BINARY 01001488B4000000C0000000140000003000000002001C000100000002801400FF010F00010100000000000100000000020084000500000000002800FF010F00010600000000000550000000B589FB381984C2CB5C6C236D5700776EC002648700001400FF010F0001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D010200010100000000000504000000000014008D010200010100000000000506000000010100000000000512000000010100000000000512000000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Enum
0 REG_SZ Root\LEGACY_SLSVC\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
=============================================

OK. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[BrianDrab]

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCScript.txt, and save this to your Desktop.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please