bungalowbill74
Well-known member
- Jul 5, 2015
- 99
Ok thank you
[SOLVED] unable to update windows in over a year,please help me :(
- Thread starter bungalowbill74
- Start date
zcomputerwiz
Windows Update Expert
OK, let's try this:
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply
View attachment fixlist.txt
Microsoft WU Components Reset
Lastly, check for Windows Updates. This will take much longer than usual, please be patient.
Let me know if the check for updates fails or succeeds.
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply
View attachment fixlist.txt
Microsoft WU Components Reset
- Download and run Microsoft FixIt 50202
- Choose 'Aggressive Mode'.
- Reboot (if the FixIt doesn't to it for you).
Lastly, check for Windows Updates. This will take much longer than usual, please be patient.
Let me know if the check for updates fails or succeeds.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
contents of fixlog.txt:
Fix result of Farbar Recovery Scan Tool (x64) Version:09-07-2015
Ran by default at 2015-07-10 17:17:17 Run:1
Running from C:\Users\default.default-PC\Downloads
Loaded Profiles: default & UpdatusUser (Available Profiles: default & UpdatusUser)
Boot Mode: Normal
==============================================
fixlist content:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache]
*****************
Restore point was successfully created.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache => could not removekey. Access Denied.
==== End of Fixlog 17:18:23 ====
then i ran the fixit 50202,let that complete then rebooted.
checked for updates now it says..... install new windows update software: to check for updates you must first install an update for windows update,your automatic update settings will not change.To install the update,windows will automatically close and re-open.
im going to do this now and will post outcome,it looks promising as at least im out of the original update loop i was in.
Fix result of Farbar Recovery Scan Tool (x64) Version:09-07-2015
Ran by default at 2015-07-10 17:17:17 Run:1
Running from C:\Users\default.default-PC\Downloads
Loaded Profiles: default & UpdatusUser (Available Profiles: default & UpdatusUser)
Boot Mode: Normal
==============================================
fixlist content:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache]
*****************
Restore point was successfully created.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache => could not removekey. Access Denied.
==== End of Fixlog 17:18:23 ====
then i ran the fixit 50202,let that complete then rebooted.
checked for updates now it says..... install new windows update software: to check for updates you must first install an update for windows update,your automatic update settings will not change.To install the update,windows will automatically close and re-open.
im going to do this now and will post outcome,it looks promising as at least im out of the original update loop i was in.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
zcomputerwiz
Windows Update Expert
The first attempt did not successfully delete the registry key, that error message in Windows Update means 'access denied'.
Let's take it one step at a time and first try deleting the key manually.
Please let me know if you get stuck on any step or have any errors while attempting this procedure.
Manually Delete Registry Key
1. Click your Start button and type regedit in the search box.
2. Right-click on regedit.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
3. The registry editor will open which is a window divided vertically into two panes. Make sure you scroll all the way to the top of the screen and click any black downward pointing arrows so that they turn white and all the keys are collapsed. It should look similar to the following.
View attachment 14229
4. Now click the arrow next to HKEY_LOCAL_MACHINE and it will expand all the subkeys beneath it.
5. Scroll down and find the subkey named SOFTWARE and expand that. Continue expanding the following ones Microsoft\Windows\CurrentVersion\Component Based Servicing
6. Beneath Component Based Servicing you should see a key named ApplicabilityEvaluationCache
7. Right-click on the key named ApplicabilityEvaluationCache and select Permissions...
8. On the Permissions dialog click the Advanced button.
9. Click the Owner tab on the Advanced Security Settings dialog.
10. Click the Other users or groups... button
11. Type Everyone in the text box and click OK.
12. Check the box "Replace owner on subcontainers and objects".
13. Click the Permissions tab again and uncheck "Include inheritable permissions from this object's parent".
14. If prompted with a Windows Security warning with Add and Remove buttons, click Add.
15. Click OK to close the Advanced Security Settings dialog.
16. Make sure the Everyone group is selected in the Permissions dialog and ensure that the checkbox for Full Control under the Allow column is checked. Click OK.
17. Now, right click on the ApplicabilityEvaluationCache key and select Delete. Answer Yes to the confirm dialog.
Let's take it one step at a time and first try deleting the key manually.
Please let me know if you get stuck on any step or have any errors while attempting this procedure.
Manually Delete Registry Key
1. Click your Start button and type regedit in the search box.
2. Right-click on regedit.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
3. The registry editor will open which is a window divided vertically into two panes. Make sure you scroll all the way to the top of the screen and click any black downward pointing arrows so that they turn white and all the keys are collapsed. It should look similar to the following.
View attachment 14229
4. Now click the arrow next to HKEY_LOCAL_MACHINE and it will expand all the subkeys beneath it.
5. Scroll down and find the subkey named SOFTWARE and expand that. Continue expanding the following ones Microsoft\Windows\CurrentVersion\Component Based Servicing
6. Beneath Component Based Servicing you should see a key named ApplicabilityEvaluationCache
7. Right-click on the key named ApplicabilityEvaluationCache and select Permissions...
8. On the Permissions dialog click the Advanced button.
9. Click the Owner tab on the Advanced Security Settings dialog.
10. Click the Other users or groups... button
11. Type Everyone in the text box and click OK.
12. Check the box "Replace owner on subcontainers and objects".
13. Click the Permissions tab again and uncheck "Include inheritable permissions from this object's parent".
14. If prompted with a Windows Security warning with Add and Remove buttons, click Add.
15. Click OK to close the Advanced Security Settings dialog.
16. Make sure the Everyone group is selected in the Permissions dialog and ensure that the checkbox for Full Control under the Allow column is checked. Click OK.
17. Now, right click on the ApplicabilityEvaluationCache key and select Delete. Answer Yes to the confirm dialog.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
zcomputerwiz
Windows Update Expert
Wow, it sure is persistent!
Let's try running regedit as System, which is the account that currently owns the key.
Run Regedit With Local System Authority
1. Download psexec and save to your desktop.
2. Click your Start button and type cmd in the search box.
3. Right-click on cmd.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
4. Copy/Paste the following line into the command-prompt and hit enter.
%userprofile%\desktop\psexec.exe -i -d -s regedit.exe
5. The registry editor will open and will be running at Local System privileges.
6. Follow steps 3 through 17 from the previous step and see if you get the same error.
Let's try running regedit as System, which is the account that currently owns the key.
Run Regedit With Local System Authority
1. Download psexec and save to your desktop.
2. Click your Start button and type cmd in the search box.
3. Right-click on cmd.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
4. Copy/Paste the following line into the command-prompt and hit enter.
%userprofile%\desktop\psexec.exe -i -d -s regedit.exe
5. The registry editor will open and will be running at Local System privileges.
6. Follow steps 3 through 17 from the previous step and see if you get the same error.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
zcomputerwiz
Windows Update Expert
Reboot and disable any antivirus or firewall products then try it again.
zcomputerwiz
Windows Update Expert
Please verify that your network adapter is enabled.
Open Network Connections by clicking the Start button
, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
Please post a screenshot of that window if you aren't sure.
Open Network Connections by clicking the Start button
Please post a screenshot of that window if you aren't sure.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
zcomputerwiz
Windows Update Expert
Which antivirus/internet security products (including any that came with the computer) have been or are currently installed on this machine?
FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You may use the one that is already downloaded if you still have it.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.
FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You may use the one that is already downloaded if you still have it.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
iv got malwarebytes,AVG 2014 free edition,also ccleaner,superantispyware free edtion,but iv had loads over the years,i had mcafee,kaspersky,norton etc
zcomputerwiz
Windows Update Expert
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. If you already have this downloaded you can skip bullet#1 &2.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
After your machine reboots, please boot your computer into a Clean Boot state and then try the following steps again.
Run Regedit With Local System Authority
1. Download psexec and save to your desktop.
2. Click your Start button and type cmd in the search box.
3. Right-click on cmd.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
4. Copy/Paste the following line into the command-prompt and hit enter.
%userprofile%\desktop\psexec.exe -i -d -s regedit.exe
5. The registry editor will open and will be running at Local System privileges.
View attachment fixlist.txt
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. If you already have this downloaded you can skip bullet#1 &2.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
After your machine reboots, please boot your computer into a Clean Boot state and then try the following steps again.
Run Regedit With Local System Authority
1. Download psexec and save to your desktop.
2. Click your Start button and type cmd in the search box.
3. Right-click on cmd.exe that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt.
4. Copy/Paste the following line into the command-prompt and hit enter.
%userprofile%\desktop\psexec.exe -i -d -s regedit.exe
5. The registry editor will open and will be running at Local System privileges.
View attachment fixlist.txt
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
zcomputerwiz
Windows Update Expert
We'll have to coordinate a day and time to upload your Software registry hive and do the editing manually.
What's your schedule look like this week?
What's your schedule look like this week?
bungalowbill74
Well-known member
- Jul 5, 2015
- 99
Ok i love it when a plan comes together,i will work around you,whenever your free to do it just let me know,timezones permitting of course,do you reside in the states? Im in the UK
zcomputerwiz
Windows Update Expert
Yes, I'm in the Central Standard Time zone of the US (GMT -6). I'm usually available after 4PM CST.
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