[SOLVED] unable to update windows in over a year,please help me :(

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    net stop wuauserv


    sc config wuauserv start=disabled


Export SOFTWARE Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.
  • Right-click on regbak.zip then select Extract all... and extract the files to your Desktop then double-click on regbak64.exe
  • Without changing any options, click Next. RegBak will now backup all of your registry hives.
  • Navigate to C:\Windows\RegBak\{Date}\ and copy the SOFTWARE file (it has no extension) to your Desktop
  • Upload this file for me to analyse please, using any of the following options:
    Microsoft OneDrive
    Dropbox
    SendSpace (or any other file-sharing site of your preference)​

Please send me a private message with a link to the uploaded file.

Do not post the link here in this public forum as it contains sensitive information about your computer (such as product keys).
 
i get a 404 error when trying to download the regbak.zip

[edit] i went onto site and grabbed it manually.
 
Received.

Let's try this.

Delete Registry Key


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache
  4. Right-click on it and select Permissions...
  5. Click Add.
  6. Click Advanced.
  7. Click "Find Now".
  8. Scroll down and double click on Everyone.
  9. Click OK.
  10. Single click on Everyone and then tick the "Full Control" box under Allow.
  11. Click OK TWO times.
  12. Right Click on the key ApplicabilityEvaluationCache and choose Delete.
  13. Click Yes.



Is there a key named NetRatingsNetSight under SOFTWARE?
Does it give an error message if you click on it?
 
i done all what you said,there was a key called netratingsnetsight and no error when i clicked on it...
 

Attachments

  • hive.jpg
    hive.jpg
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Very good. I understand you were able to delete the ApplicabilityEvaluationCache key?

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sc config wuauserv start=auto


    net start wuauserv


Microsoft WU Components Reset

  • Download and run Microsoft FixIt 50202
  • Choose 'Aggressive Mode'.
  • Reboot (if the FixIt doesn't to it for you).

Lastly, check for Windows Updates. This will take much longer than usual, please be patient.

Let me know if the check for updates fails or succeeds.
 
As I'm working with zcomputerwiz on your issue, please do the following. I would like to confirm the same issue or if it's different. Thanks.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
As hoped, we are past the initial error. Another key has a permissions problem.

Code: 
2015-07-13 22:04:32, Info                  CBS    Failed to open online package store: PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x80070005 - E_ACCESSDENIED]

Can you follow the instructions below?


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2
  4. Right-click on it and select Permissions...
  5. Click Add.
  6. Type Everyone in the text box.
  7. Click OK.
  8. Single click on Everyone and then tick the "Full Control" box under Allow.
  9. Click OK TWO times.

Let us know if you were successfully able to do this.
 
Last edited:
Thanks. Please do the same exact thing to the following key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\0

Let us know if it was successful.
 
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