- May 7, 2013
- 10,400
No problem, hopefully you'll get your issue resolved as soon as possible.
UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation
- Thread starter anniyan
- Start date
to resolve the overheating problem,they have replaced the motherboard (again) with a refurbished one (they are not giving a new one). and they say that they wont replace the battery (which lasts only around 1.5 hours when browsing using wifi (not gaming or heavy usage)) that has deteriorated in its charge capacity due to the overheating issue.
coming to the BSOD issue, the service center is saying that reinstalling windows would solve all problems, and there is no hardware problem. i dont know why they are saying so, but i have more trust in your expertise than that service engineer. i feel helpless
how am i to proceed?
coming to the BSOD issue, the service center is saying that reinstalling windows would solve all problems, and there is no hardware problem. i dont know why they are saying so, but i have more trust in your expertise than that service engineer. i feel helpless
how am i to proceed?
Reinstalling Windows MAY help your situation.coming to the BSOD issue, the service center is saying that reinstalling windows would solve all problems, and there is no hardware problem. i dont know why they are saying so, but i have more trust in your expertise than that service engineer. i feel helpless
I would go ahead and do so, then we can see of the BSODs continue.
the dell escalation team had promised me that all the problems would be resolved by the service center people. but when i went to collect the laptop, to my disappointment, i found that they had only replaced the motherboard and reinstalled windows (and not even the drivers); and these have solved none of my problems including overheating and BSODs. infact the service engineer had hidden the fact that there were 4 BSODs on 29-7-2020 and 1 BSOD on 19-8-2020 (when i was sitting right at the service center waiting to collect my laptop). and they did not even bother to re-install the dell-software that came pre-installed with my laptop (and which are having some problems). when i asked about these, they coolly say that they are not responsible for these, as you can read at Re: frustrated with dell-india-escalations-team. need DELL-USA support
and every time i have to go to the i have to travel 25km from my home in a rented car only to go to the service center, for nothing!
i have attached the new 4 BSOD dumps for your perusal. there is no dump created, pertaining to 19-8-2020. please tell me which hardware is the culprit, so that i can ask dell to replace it before my warranty ends on 19-nov-2020. (dell has been trying to hide it.) many thanks in advance.
and every time i have to go to the i have to travel 25km from my home in a rented car only to go to the service center, for nothing!
i have attached the new 4 BSOD dumps for your perusal. there is no dump created, pertaining to 19-8-2020. please tell me which hardware is the culprit, so that i can ask dell to replace it before my warranty ends on 19-nov-2020. (dell has been trying to hide it.) many thanks in advance.
The computer is under warranty and the logs report many problems.
For warranty replacement Dell is likely looking for component failure.
While a component may not have yet failed it has error reports that you would not want on a new computer.
Some of these were seen in the logs of the opening post and current logs (predating the motherboard replacement and possibly other steps performed in the service center)
WHEA corrected hardware errors
Paging errors
Controller errors
Misbehaving Intel rapid storage technology driver
Failed fast startup
Drive file system corruption F:
While we can fix some of the above please escalate at Dell and ask them to fix the above problems or authorize RMA.
For warranty replacement Dell is likely looking for component failure.
While a component may not have yet failed it has error reports that you would not want on a new computer.
Some of these were seen in the logs of the opening post and current logs (predating the motherboard replacement and possibly other steps performed in the service center)
WHEA corrected hardware errors
Paging errors
Controller errors
Misbehaving Intel rapid storage technology driver
Failed fast startup
Drive file system corruption F:
While we can fix some of the above please escalate at Dell and ask them to fix the above problems or authorize RMA.
Code:
Event[21]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2020-08-23T16:27:09.592
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-71S0E4O
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x6
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_A336&SUBSYS_09491028&REV_F0
Secondary Device Name:
Code:
Event[3025]:
Log Name: System
Source: Ntfs
Date: 2020-08-04T11:30:23.283
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-71S0E4O
Description:
A corruption was discovered in the file system structure on volume F:.
The exact nature of the corruption is unknown. The file system structures need to be scanned online.
Code:
Event[56]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[57]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[58]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[59]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[60]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[61]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[62]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[63]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Event[64]:
Log Name: System
Source: disk
Date: 2020-08-23T14:56:58.359
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.
Code:
Event[1397]:
Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2020-08-22T01:00:00.970
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-71S0E4O
Description:
Windows failed fast startup with error status 0xC00000D4.
Code:
Event[670]:
Log Name: System
Source: disk
Date: 2020-08-22T19:37:29.548
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-71S0E4O
Description:
The driver detected a controller error on \Device\Harddisk1\DR1.
Code:
1: kd> lmvm iaStorAVC
Browse full module list
start end module name
fffff806`6b7e0000 fffff806`6b8f5000 iaStorAVC # (pdb symbols) c:\symbols\iaStorAVC.pdb\1D854E5ECD3247209E135B07E93C573C1\iaStorAVC.pdb
Loaded symbol image file: iaStorAVC.sys
Mapped memory image file: c:\symbols\iaStorAVC.sys\5A7AE8C0115000\iaStorAVC.sys
Image path: \SystemRoot\System32\drivers\iaStorAVC.sys
Image name: iaStorAVC.sys
Browse all global symbols functions data
Timestamp: Wed Feb 7 03:53:36 2018 (5A7AE8C0)
CheckSum: 000DBA9A
ImageSize: 00115000
File version: 15.44.0.1010
Product version: 15.44.0.1010
File flags: 8 (Mask 3F) Private
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: Intel Corporation
ProductName: Intel(R) Rapid Storage Technology driver (inbox)
InternalName: iaStorAVC.sys
OriginalFilename: iaStorAVC.sys
ProductVersion: 15.44.0.1010
FileVersion: 15.44.0.1010
PrivateBuild: 15.44.0.1010
SpecialBuild: 15.44.0.1010
FileDescription: Intel(R) Rapid Storage Technology driver (inbox) - x64
LegalCopyright: Copyright (C), Intel Corporation. All rights reserved.
LegalTrademarks: Copyright (C), Intel Corporation. All rights reserved.
Comments: -x64thanks a ton for perusing the dump-files sir. it is a shame on dell that even today, they are repeating that there is no hardware problem in the laptop. i dont know if they are incompetent or actually hiding the causes of the problems. as you have advised, i will demand a new (not refurbished) laptop as replacement or refund of the money.
dell says that though these problems happened after the replacement of motherboard, they can happen if some driver updates were pending when the BSODs occurred. could this be true?
now i have installed all the drivers using dell-supportassist (except supportassist os recovery tools which keeps saying that is not installed even though i had installed it). is it ok if i do a new run of the your app and upload the file again?
meanwhile i will run the tests you have mentioned in the PM and revert back.
thanks in advance.
now i have installed all the drivers using dell-supportassist (except supportassist os recovery tools which keeps saying that is not installed even though i had installed it). is it ok if i do a new run of the your app and upload the file again?
meanwhile i will run the tests you have mentioned in the PM and revert back.
thanks in advance.
Last edited:
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Hi!
Which tests are you referring to?
Which tests are you referring to?
@softwaremaniac,
zbook mentioned these tests in PM:
Performance
Bluescreen analyzer
Hard drive
Hard drive stress
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress
Video capture
Video card
Video card stress
@zbook can i know how to run the following tests:
Performance
Bluescreen analyzer
System stress
Video capture
i dont find them in the dell supportassist app.
in
supportassist -> troubleshooting -> I want to troubleshoot my PC -> I want to check a specific piece of hardware
i find the following:
Audio Devices:
Microphone
Sound Card
Sound Card
Camera Devices:
Camera
Communication Devices:
Network Card
Network Card
CPU Devices:
CPU
Hard Drive Devices:
Hard Drive
Memory Devices:
Memory
Other Devices:
Mouse
Keyboard
System Devices:
Battery
Bluetooth Device
USB Ports
Lid Sensor
CMOS
HD Audio Controller
PCI Bridge
PCI Express
PCI Bus
System Board
Video Devices:
Monitor
Video Port
Video Card Devices:
Video Card
Video Card
zbook mentioned these tests in PM:
Performance
Bluescreen analyzer
Hard drive
Hard drive stress
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress
Video capture
Video card
Video card stress
@zbook can i know how to run the following tests:
Performance
Bluescreen analyzer
System stress
Video capture
i dont find them in the dell supportassist app.
in
supportassist -> troubleshooting -> I want to troubleshoot my PC -> I want to check a specific piece of hardware
i find the following:
Audio Devices:
Microphone
Sound Card
Sound Card
Camera Devices:
Camera
Communication Devices:
Network Card
Network Card
CPU Devices:
CPU
Hard Drive Devices:
Hard Drive
Memory Devices:
Memory
Other Devices:
Mouse
Keyboard
System Devices:
Battery
Bluetooth Device
USB Ports
Lid Sensor
CMOS
HD Audio Controller
PCI Bridge
PCI Express
PCI Bus
System Board
Video Devices:
Monitor
Video Port
Video Card Devices:
Video Card
Video Card
The Dell website has a section for diagnostics.
In the customized tests you will check the boxes for the tests that you want to run.
These can be ran overnight so that you have no downtime and can see the results the next day.
Support for Dell G3 15 3590 | Diagnostics | Dell US
Custom Component Test
In the customized tests you will check the boxes for the tests that you want to run.
These can be ran overnight so that you have no downtime and can see the results the next day.
Support for Dell G3 15 3590 | Diagnostics | Dell US
Custom Component Test
when i was browsing now, suddenly the browser froze and all pages displayed the "aw...snap" message. so i had to force-close the browser. and no file could be opened (file system error). please see this screenshot 
so i tried to restart my laptop but the screen was stuck at "Restarting". so i had to press and hold the power button to shut it down. when i turned it on again, it was not able to boot into windows and showed the recovery options screen. i selected 'shutdown' and turned on the machine again. it booted ok. but i want to know what happened. how can i collect the eventviewer logs so that you can look into it and tell me which hardware is the cause. can i run your application again for this purpose?
i am yet to run the tests suggested by @zbook, because i was quite held up with some work, sorry about that.
so i tried to restart my laptop but the screen was stuck at "Restarting". so i had to press and hold the power button to shut it down. when i turned it on again, it was not able to boot into windows and showed the recovery options screen. i selected 'shutdown' and turned on the machine again. it booted ok. but i want to know what happened. how can i collect the eventviewer logs so that you can look into it and tell me which hardware is the cause. can i run your application again for this purpose?i am yet to run the tests suggested by @zbook, because i was quite held up with some work, sorry about that.
Complete Component Test results
Battery
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Microsoft ACPI-Compliant Control Method Battery Battery Life Test Passed
Bluetooth Device
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Qualcomm QCA9377 Bluetooth USB Status Test Passed
Camera
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Integrated Webcam RGB Pixel Test Passed
Integrated Webcam RGB Line Driver Test Passed
Integrated Webcam RGB Channel Test Passed
Integrated Webcam RGB Line Amplifier Test Passed
Integrated Webcam RGB Color Depth Test Passed
Integrated Webcam Luminance Depth Test Passed
Integrated Webcam Edge Detection Test Passed
Integrated Webcam RGB Pixel Test Passed
Integrated Webcam RGB Line Driver Test Passed
Integrated Webcam RGB Channel Test Passed
Integrated Webcam RGB Line Amplifier Test Passed
Integrated Webcam RGB Color Depth Test Passed
Integrated Webcam Luminance Depth Test Passed
Integrated Webcam Edge Detection Test Passed
Integrated Webcam Capture To Screen Test Passed
Integrated Webcam Capture To File Test Passed
Integrated Webcam Capture To Screen Test Passed
Integrated Webcam Capture To File Test Passed
CMOS
HARDWARE TYPE DIAGNOSTIC NAME RESULT
CMOS Pattern Test Passed
CPU
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) AVX Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) AVX2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Stress Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Register Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Level 2 Cache Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Math Register Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) MMX Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE3 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSSE3 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE4.1 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE4.2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Prime Number Generation Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Floating Point Unit Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Stress Test Passed
HD Audio Controller
HARDWARE TYPE DIAGNOSTIC NAME RESULT
High Definition Audio Controller PCI Express Status Test Passed
Memory
HARDWARE TYPE DIAGNOSTIC NAME RESULT
System Memory Pattern Test Passed
System Memory Walking Ones Left Test Passed
System Memory Walking Ones Right Test Passed
System Memory Auxiliary Pattern Test Passed
System Memory Bit Low Test Passed
System Memory Bit High Test Passed
System Memory Nibble Move Test Passed
System Memory Checkerboard Test Passed
System Memory Moving Inversion Test Passed
System Memory Modulo20 Test Passed
System Memory Advanced Pattern Test Passed
System Memory Address Test Passed
System Memory Windows Memory Test Passed
System Memory Advanced Pattern Test Passed
System Memory Advanced Pattern Test Passed
System Memory Advanced Pattern Test Passed
PCI Bus
HARDWARE TYPE DIAGNOSTIC NAME RESULT
PCI Subsystem Configuration Test Passed
PCI Express
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVIDIA USB Type-C Port Policy Controller PCI Express Status Test Passed
PCI Bridge
HARDWARE TYPE DIAGNOSTIC NAME RESULT
PCI Express Root Port PCI Express Status Test Passed
PCI Express Root Port PCI Express Status Test Passed
PCI Express Root Port PCI Express Status Test Passed
Hard Drive
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVMe BC501 NVMe SK hy NVMe Status Test Passed
NVMe BC501 NVMe SK hy NVMe Short Self Test Passed
NVMe BC501 NVMe SK hy NVMe Wear Level Test Passed
NVMe BC501 NVMe SK hy NVMe Status Test Passed
NVMe BC501 NVMe SK hy NVMe Wear Level Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
System Board
HARDWARE TYPE DIAGNOSTIC NAME RESULT
System Board RTC Accuracy Test Passed
Video Card
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Intel(R) UHD Graphics 630 Shader Rendering DX12 Test Passed
Intel(R) UHD Graphics 630 PCI Express Status Test Passed
Intel(R) UHD Graphics 630 Wireframe Stress Test Passed
Intel(R) UHD Graphics 630 Shader Rendering DX11 Test Passed
Intel(R) UHD Graphics 630 Shader Rendering DX10 Test Passed
Intel(R) UHD Graphics 630 Wireframe Shader Rendering Test Passed
Intel(R) UHD Graphics 630 Shader Rendering Test Passed
Intel(R) UHD Graphics 630 GPU Pipeline Data Test Passed
Intel(R) UHD Graphics 630 Fixed Transformation and Lighting Test Passed
Intel(R) UHD Graphics 630 Wireframe Line Test Passed
Intel(R) UHD Graphics 630 Primary Surface Test Passed
Intel(R) UHD Graphics 630 Video Memory Test Passed
Intel(R) UHD Graphics 630 Transformation and Lighting Stress Test Passed
Intel(R) UHD Graphics 630 Multiple Rendering DX9 Test Passed
Intel(R) UHD Graphics 630 Transformation and Lighting Stress Test Passed
Video Card
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX12 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Stress Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX11 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX10 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Shader Rendering Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design GPU Pipeline Data Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Fixed Transformation and Lighting Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Line Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Transformation and Lighting Stress Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Multiple Rendering DX9 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Transformation and Lighting Stress Test Passed
Battery
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Microsoft ACPI-Compliant Control Method Battery Battery Life Test Passed
Bluetooth Device
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Qualcomm QCA9377 Bluetooth USB Status Test Passed
Camera
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Integrated Webcam RGB Pixel Test Passed
Integrated Webcam RGB Line Driver Test Passed
Integrated Webcam RGB Channel Test Passed
Integrated Webcam RGB Line Amplifier Test Passed
Integrated Webcam RGB Color Depth Test Passed
Integrated Webcam Luminance Depth Test Passed
Integrated Webcam Edge Detection Test Passed
Integrated Webcam RGB Pixel Test Passed
Integrated Webcam RGB Line Driver Test Passed
Integrated Webcam RGB Channel Test Passed
Integrated Webcam RGB Line Amplifier Test Passed
Integrated Webcam RGB Color Depth Test Passed
Integrated Webcam Luminance Depth Test Passed
Integrated Webcam Edge Detection Test Passed
Integrated Webcam Capture To Screen Test Passed
Integrated Webcam Capture To File Test Passed
Integrated Webcam Capture To Screen Test Passed
Integrated Webcam Capture To File Test Passed
CMOS
HARDWARE TYPE DIAGNOSTIC NAME RESULT
CMOS Pattern Test Passed
CPU
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) AVX Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) AVX2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Stress Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Register Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Level 2 Cache Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Math Register Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) MMX Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE3 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSSE3 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE4.1 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) SSE4.2 Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Prime Number Generation Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Floating Point Unit Test Passed
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (CPU:0) Stress Test Passed
HD Audio Controller
HARDWARE TYPE DIAGNOSTIC NAME RESULT
High Definition Audio Controller PCI Express Status Test Passed
Memory
HARDWARE TYPE DIAGNOSTIC NAME RESULT
System Memory Pattern Test Passed
System Memory Walking Ones Left Test Passed
System Memory Walking Ones Right Test Passed
System Memory Auxiliary Pattern Test Passed
System Memory Bit Low Test Passed
System Memory Bit High Test Passed
System Memory Nibble Move Test Passed
System Memory Checkerboard Test Passed
System Memory Moving Inversion Test Passed
System Memory Modulo20 Test Passed
System Memory Advanced Pattern Test Passed
System Memory Address Test Passed
System Memory Windows Memory Test Passed
System Memory Advanced Pattern Test Passed
System Memory Advanced Pattern Test Passed
System Memory Advanced Pattern Test Passed
PCI Bus
HARDWARE TYPE DIAGNOSTIC NAME RESULT
PCI Subsystem Configuration Test Passed
PCI Express
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVIDIA USB Type-C Port Policy Controller PCI Express Status Test Passed
PCI Bridge
HARDWARE TYPE DIAGNOSTIC NAME RESULT
PCI Express Root Port PCI Express Status Test Passed
PCI Express Root Port PCI Express Status Test Passed
PCI Express Root Port PCI Express Status Test Passed
Hard Drive
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVMe BC501 NVMe SK hy NVMe Status Test Passed
NVMe BC501 NVMe SK hy NVMe Short Self Test Passed
NVMe BC501 NVMe SK hy NVMe Wear Level Test Passed
NVMe BC501 NVMe SK hy NVMe Status Test Passed
NVMe BC501 NVMe SK hy NVMe Wear Level Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Linear Read Test Passed
NVMe BC501 NVMe SK hy Random Seek Test Passed
System Board
HARDWARE TYPE DIAGNOSTIC NAME RESULT
System Board RTC Accuracy Test Passed
Video Card
HARDWARE TYPE DIAGNOSTIC NAME RESULT
Intel(R) UHD Graphics 630 Shader Rendering DX12 Test Passed
Intel(R) UHD Graphics 630 PCI Express Status Test Passed
Intel(R) UHD Graphics 630 Wireframe Stress Test Passed
Intel(R) UHD Graphics 630 Shader Rendering DX11 Test Passed
Intel(R) UHD Graphics 630 Shader Rendering DX10 Test Passed
Intel(R) UHD Graphics 630 Wireframe Shader Rendering Test Passed
Intel(R) UHD Graphics 630 Shader Rendering Test Passed
Intel(R) UHD Graphics 630 GPU Pipeline Data Test Passed
Intel(R) UHD Graphics 630 Fixed Transformation and Lighting Test Passed
Intel(R) UHD Graphics 630 Wireframe Line Test Passed
Intel(R) UHD Graphics 630 Primary Surface Test Passed
Intel(R) UHD Graphics 630 Video Memory Test Passed
Intel(R) UHD Graphics 630 Transformation and Lighting Stress Test Passed
Intel(R) UHD Graphics 630 Multiple Rendering DX9 Test Passed
Intel(R) UHD Graphics 630 Transformation and Lighting Stress Test Passed
Video Card
HARDWARE TYPE DIAGNOSTIC NAME RESULT
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX12 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Stress Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX11 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering DX10 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Shader Rendering Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Shader Rendering Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design GPU Pipeline Data Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Fixed Transformation and Lighting Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Wireframe Line Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Transformation and Lighting Stress Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Multiple Rendering DX9 Test Passed
NVIDIA GeForce GTX 1660 Ti with Max-Q Design Transformation and Lighting Stress Test Passed
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013
------< Log generate on 01-09-2020 09:57:35 >------
Category: 0
Computer Name: DESKTOP-71S0E4O
Event Code: 1001
Record Number: 5442
Source Name: Microsoft-Windows-Wininit
Time Written: 09-01-2020 @ 03:06:02
Event Type: Information
User:
Message:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
522240 file records processed.
File verification completed.
7111 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
2892 reparse records processed.
673298 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
2892 reparse records processed.
Stage 3: Examining security descriptors ...
Cleaning up 811 unused index entries from index $SII of file 0x9.
Cleaning up 811 unused index entries from index $SDH of file 0x9.
Cleaning up 811 unused security descriptors.
Security descriptor verification completed.
75530 data files processed.
CHKDSK is verifying Usn Journal...
38115168 USN bytes processed.
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
522224 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
14367571 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
104197119 KB total disk space.
45925636 KB in 363169 files.
169784 KB in 75531 indexes.
0 KB in bad sectors.
631411 KB in use by the system.
65536 KB occupied by the log file.
57470288 KB available on disk.
4096 bytes in each allocation unit.
26049279 total allocation units on disk.
14367572 allocation units available on disk.
Internal Info:
00 f8 07 00 b7 b1 06 00 50 6d 09 00 00 00 00 00 ........Pm......
9a 00 00 00 b2 0a 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
-----------------------------------------------------------------------
------< Log generate on 01-09-2020 09:57:35 >------
Category: 0
Computer Name: DESKTOP-71S0E4O
Event Code: 1001
Record Number: 5442
Source Name: Microsoft-Windows-Wininit
Time Written: 09-01-2020 @ 03:06:02
Event Type: Information
User:
Message:
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
Stage 1: Examining basic file system structure ...
522240 file records processed.
File verification completed.
7111 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
2892 reparse records processed.
673298 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
2892 reparse records processed.
Stage 3: Examining security descriptors ...
Cleaning up 811 unused index entries from index $SII of file 0x9.
Cleaning up 811 unused index entries from index $SDH of file 0x9.
Cleaning up 811 unused security descriptors.
Security descriptor verification completed.
75530 data files processed.
CHKDSK is verifying Usn Journal...
38115168 USN bytes processed.
Usn Journal verification completed.
Stage 4: Looking for bad clusters in user file data ...
522224 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
14367571 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
104197119 KB total disk space.
45925636 KB in 363169 files.
169784 KB in 75531 indexes.
0 KB in bad sectors.
631411 KB in use by the system.
65536 KB occupied by the log file.
57470288 KB available on disk.
4096 bytes in each allocation unit.
26049279 total allocation units on disk.
14367572 allocation units available on disk.
Internal Info:
00 f8 07 00 b7 b1 06 00 50 6d 09 00 00 00 00 00 ........Pm......
9a 00 00 00 b2 0a 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
-----------------------------------------------------------------------
1) Move the page file back to the Windows drive: D: > C:
2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
3) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
4) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
5) Check for new drivers using the Intel driver and support assistant:
Download Intel® Driver & Support Assistant
6) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
7) The logs displayed corruption F: on Date: 2020-08-04T11:30:23.283
If this drive is occssionally used consider attaching the drive and running chkdsk /r /v
8) For any BSOD run the Sysnative log collector > upload results into the thread
9) We have no fix for the WHEA corrected hardware errors.
(Dell would replace any component that failed Dell diagnostics while under warranty)
(How they manage WHEA corrected hardware errors is unknown. They may want you to ignore them or if your lucky they could be encouraged to extend the warranty.)
2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
3) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
4) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
5) Check for new drivers using the Intel driver and support assistant:
Download Intel® Driver & Support Assistant
6) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
7) The logs displayed corruption F: on Date: 2020-08-04T11:30:23.283
If this drive is occssionally used consider attaching the drive and running chkdsk /r /v
8) For any BSOD run the Sysnative log collector > upload results into the thread
9) We have no fix for the WHEA corrected hardware errors.
(Dell would replace any component that failed Dell diagnostics while under warranty)
(How they manage WHEA corrected hardware errors is unknown. They may want you to ignore them or if your lucky they could be encouraged to extend the warranty.)
Code:
Event[55]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2020-09-01T09:49:59.600
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-71S0E4O
Description:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x6
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_A336&SUBSYS_09491028&REV_F0
Secondary Device Name:1. i guess the service engineer moved the page file to D. both C and D are partitions on the 512 GB SSD. C contains the OS. i did not know how to do that, but, i searched online and it was already set to "Automatically manage paging file size for all drives", but the pagefile.sys was in D and not C. i set it back to C.
2. please find the required screenshots attached:
3.
C:\Windows\system32>chkdsk /r /v D:
The type of the file system is NTFS.
Stage 1: Examining basic file system structure ...
256 file records processed.
File verification completed.
0 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
2 reparse records processed.
290 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
2 reparse records processed.
Stage 3: Examining security descriptors ...
Cleaning up 14 unused index entries from index $SII of file 9.
Cleaning up 14 unused index entries from index $SDH of file 9.
Cleaning up 14 unused security descriptors.
Security descriptor verification completed.
17 data files processed.
Stage 4: Looking for bad clusters in user file data ...
240 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
90694393 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
395248639 KB total disk space.
32392708 KB in 19 files.
84 KB in 19 indexes.
0 KB in bad sectors.
78271 KB in use by the system.
65536 KB occupied by the log file.
362777576 KB available on disk.
4096 bytes in each allocation unit.
98812159 total allocation units on disk.
90694394 allocation units available on disk.
4. BTW, can i use "ListChkdskResult.EXE by SleepyDude v0.1.7 Beta (21-09-2013)", to note down the OTHER chkdsk results? i am yet to perform chdsk on C
5. INTEL DSA displays a warning on their website:
"Intel® Graphics - Windows® 10 DCH Drivers
Description:
This download installs the Intel® Graphics Driver for 6th, 7th, 8th, 9th, 10th generation, Apollo Lake, Gemini Lake, Amber Lake, Whiskey Lake, Comet Lake, and Lakefield. Version: 27.20.100.8587 Release date: August 18, 2020 Size: 335.51 MB
Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM). OEM drivers are handpicked, customized, and validated to resolve platform-specific issues, enable features and enhancements, and improve system stability. Intel’s generic graphics drivers are intended for testing, and we recommend using drivers from Dell. Report any issues found with this driver to Intel.
I have read and understand this warning, and wish to proceed."
no offence to anyone in this forum or you sir, @zbook, but is it not safer to stick to the OEM (dell) drivers only? in my previous HP laptop which had switchable graphics by intel and AMD, i had installed the windows-10 graphics drivers from intel and AMD because HP stopped supporting windows-10 on my hp machine and that resulted in BOTH the display adapters to stop functioning irreversibly till now. i am scared that the same thing can happen to this machine, so is it ok to skip the drivers suggested by INTEL DSA? no offence to your expertise, though.
6. i have turned off fast startup.
7. drive F: on Date: 2020-08-04T11:30:23.283
was used by the service engineer at the service center on that date. it does not belong to me, hence no problem.
8. please enlighten me about what caused the file-system-errors and caused the machine to stop responding.
9. can i know which hardware is causing the WHEA corrected hardware errors? accordingly i will ask dell to replace it if they would.
10. i want to post in this forum about my other problems in appropriate thread (hardware). i will update this post with those threads if that can help in better analyzing my machine's problems.
many thanks in advance :)
2. please find the required screenshots attached:
3.
C:\Windows\system32>chkdsk /r /v D:
The type of the file system is NTFS.
Stage 1: Examining basic file system structure ...
256 file records processed.
File verification completed.
0 large file records processed.
0 bad file records processed.
Stage 2: Examining file name linkage ...
2 reparse records processed.
290 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
2 reparse records processed.
Stage 3: Examining security descriptors ...
Cleaning up 14 unused index entries from index $SII of file 9.
Cleaning up 14 unused index entries from index $SDH of file 9.
Cleaning up 14 unused security descriptors.
Security descriptor verification completed.
17 data files processed.
Stage 4: Looking for bad clusters in user file data ...
240 files processed.
File data verification completed.
Stage 5: Looking for bad, free clusters ...
90694393 free clusters processed.
Free space verification is complete.
Windows has scanned the file system and found no problems.
No further action is required.
395248639 KB total disk space.
32392708 KB in 19 files.
84 KB in 19 indexes.
0 KB in bad sectors.
78271 KB in use by the system.
65536 KB occupied by the log file.
362777576 KB available on disk.
4096 bytes in each allocation unit.
98812159 total allocation units on disk.
90694394 allocation units available on disk.
4. BTW, can i use "ListChkdskResult.EXE by SleepyDude v0.1.7 Beta (21-09-2013)", to note down the OTHER chkdsk results? i am yet to perform chdsk on C
5. INTEL DSA displays a warning on their website:
"Intel® Graphics - Windows® 10 DCH Drivers
Description:
This download installs the Intel® Graphics Driver for 6th, 7th, 8th, 9th, 10th generation, Apollo Lake, Gemini Lake, Amber Lake, Whiskey Lake, Comet Lake, and Lakefield. Version: 27.20.100.8587 Release date: August 18, 2020 Size: 335.51 MB
Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM). OEM drivers are handpicked, customized, and validated to resolve platform-specific issues, enable features and enhancements, and improve system stability. Intel’s generic graphics drivers are intended for testing, and we recommend using drivers from Dell. Report any issues found with this driver to Intel.
I have read and understand this warning, and wish to proceed."
no offence to anyone in this forum or you sir, @zbook, but is it not safer to stick to the OEM (dell) drivers only? in my previous HP laptop which had switchable graphics by intel and AMD, i had installed the windows-10 graphics drivers from intel and AMD because HP stopped supporting windows-10 on my hp machine and that resulted in BOTH the display adapters to stop functioning irreversibly till now. i am scared that the same thing can happen to this machine, so is it ok to skip the drivers suggested by INTEL DSA? no offence to your expertise, though.
6. i have turned off fast startup.
7. drive F: on Date: 2020-08-04T11:30:23.283
was used by the service engineer at the service center on that date. it does not belong to me, hence no problem.
8. please enlighten me about what caused the file-system-errors and caused the machine to stop responding.
9. can i know which hardware is causing the WHEA corrected hardware errors? accordingly i will ask dell to replace it if they would.
10. i want to post in this forum about my other problems in appropriate thread (hardware). i will update this post with those threads if that can help in better analyzing my machine's problems.
many thanks in advance :)
my other thread in which i have asked for solutions to the other problems:
are these common in dell g3 3590? if not, how to solve them?
are these common in dell g3 3590? if not, how to solve them?
1) For Virtual Memory the highlight was on D: and displayed no paging file.
Please highlight C: and post a new image.
2) For Start up and recovery system failure:
a) uncheck automatically restart
b) reboot
3) For viewing chkdsk results make sure that you display or post a share link for the full report
4) The Intel driver and support assistant checks all Intel drivers.
If it only found GPU drivers you can use the HP drivers with Windows updates
5) Drive file system error causes are multifactorial.
They can occur when there are frequent power offs, drive problems, etc.
Most often the cause remains unknown.
6) Uncorrected hardware errors such as WHEA 124 cause BSOD.
in comparison, corrected hardware errors appear in log files.
It is unknown over time whether corrected hardware errors do or don't turn into uncorrected hardware errors.
In the forums we don't troubleshoot corrected hardware errors.
For brand new computer it's best not to have them.
7) With the new thread I'll sign off this thread as any remaining problems from this thread can be included in the new thread
8) Consider uploading a new Sysnative log collector share link in your new thread
Please highlight C: and post a new image.
2) For Start up and recovery system failure:
a) uncheck automatically restart
b) reboot
3) For viewing chkdsk results make sure that you display or post a share link for the full report
4) The Intel driver and support assistant checks all Intel drivers.
If it only found GPU drivers you can use the HP drivers with Windows updates
5) Drive file system error causes are multifactorial.
They can occur when there are frequent power offs, drive problems, etc.
Most often the cause remains unknown.
6) Uncorrected hardware errors such as WHEA 124 cause BSOD.
in comparison, corrected hardware errors appear in log files.
It is unknown over time whether corrected hardware errors do or don't turn into uncorrected hardware errors.
In the forums we don't troubleshoot corrected hardware errors.
For brand new computer it's best not to have them.
7) With the new thread I'll sign off this thread as any remaining problems from this thread can be included in the new thread
8) Consider uploading a new Sysnative log collector share link in your new thread
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