UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation

1. i have attached the new image as per your request.virtual mem2.png
2. i have changed some settings and attached the new image. please tell me if it ok.startup, recovery2.png
3. i will post a share link as you have instructed. i am yet to run the chkdsk on C.
4. ok sir. but from my personal experience (no offence to your expertise), it is best to not install drivers for laptops from windows update or INTEL, AMD, etc., and stick to the OEM's drivers even if they are old. coz windows update or INTEL, AMD, etc., provide generic drivers compared to the specialized drivers by the OEM.
5. ok, thanks for sharing this information.
6. ok, thank you.
7,8. i posted that new thread for getting help for the OTHER problems except this (i have mentioned this in my new thread). so, please dont take offence.

BTW, some driver-updates are available in dell.com. is it ok if i update them?
 
The settings are now optimal for dump file formation.

Installing drivers from the computer manufacturer's website will install the best tested drivers for the computer's configuration.

installing drivers using the Intel driver and support assistant will install the most up to date drivers.
These drivers may be for many different computer configurations.

At some time the computer manufacturer will stop testing and updating drivers for the configuration.

So it's a pro and con.
Some may prefer computer manufacturer drivers followed by windows updates.
Others may prefer the most up to date Intel drivers.

Update all applicable drivers offered through the Dell support assistant.
 
ok, sir, thanks for clarifying.
as per your instruction i have done boot-time chkdsk on C. here is the link: chkdsk c 5-9-20 9-21 am.txt
i dont know why there are 'cleaning up unused index entries' in the log, despite no forced-poweroffs.

one more thing, my portable cent_4.2.10.171 browser x64 displayed 'aw...snap' in all 103 tabs while browsing today. so i had to close all tabs and restart it again. could it be RAM problem? i had already run memtest86 before giving the laptop to the service center and posted the result in this thread. ( UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation )

the nahimic issue has not been there till now after the reinstallation of the OS but has now returned. please see my old threads:
( New laptop infected - Mouse pointer alternates betn normal and working - Virus, Trojan, Spyware, and Malware Removal Help )
( UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation )

i have PMed you a doubt too.
 
The snipping tool works well to capture images.
Images can then be uploaded or posted as share links.
Crystal Disk typically has one image.

For share links please use one drive, drop box, or google drive so that links can be opened without having to read terms of service and cookie policies.

If there are any recurrent BSOD this thread may be useful.

For any unsolved problems you can use the other open threads.
 
If there are any recurrent BSOD this thread may be useful. For any unsolved problems you can use the other open threads.
Click to expand...
ok, i understand.

i have PMed you the link to google drive folder containing the chkdsk result and crystaldiskinfo image. thank you.
 
update:
i hibernated my machine with around 100 tabs open in my portable cent_4.2.10.171 browser x64. when i tried to resume from hibernation, BSOD occurred. i have attached the corresponding dump-files-collection as zip. is it possible to know which hardware is exactly the culprit, so that i can ask dell to give me a replacement of that part?

dell has ruled out the possibility of replacing the entire laptop as per their warranty terms, since this was bought in the USA, and being used in india.
 

Attachments

i had a BSOD on 19-9-20 when i was browsing in cent browser, overloaded with tabs, (not resuming from hibernation). i have attached the corresponding zip of sysnative-file-collection-app. i guess no new dump-file has been created corresponding to this BSOD. this BSOD is not recorded in supportassist either. i had attached the results of a previous run of memtest86 already but still i suspect my RAM. is there any free tool to run a comprehensive RAM test? memtest86 free version is limited to 4 passes and does not have some tests in the paid version. and i read somewhere online that 8 passes are minimum to avoid a false negative. and the last stable (not beta) version of memtest86+ (a fork of memtest86) was years back.

thanks in advance :)
 

Attachments

1) Open device manager
a) click view
b) click show hidden devices
c) manually expand all rows
d) look for any row displaying a black exclamation mark or unknown device > post images into the thread

2) Make a new restore point

3) Make free backup images and save the images to another drive or the cloud
Your Image is Everything
Backup and Restore with Macrium Reflect

4) Indicate whether you plan to upgrade to Windows 2004

5) After completing all of the above steps start windows driver verifier with the settings in this link:
Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

6) For any BSOD upload a new Sysnative log collector folder
 
@zbook, sir, i will follow these steps and report back ASAP. and also, soon, i will update you about what had happened in these days too. meanwhile i have a doubt. the WHEA corrected hardware errors that have these error codes:

Code: 
Event[21]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2020-08-23T16:27:09.592
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DESKTOP-71S0E4O
Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1D:0x6
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:[B]PCI\VEN_8086&DEV_A336&SUBSYS_09491028&REV_F0[/B]
Secondary Device Name:

has the primary device name as "PCI\VEN_8086&DEV_A336&SUBSYS_09491028&REV_F0"

meanwhile i found that in the DEVICE MANAGER, my wifi card "Qualcomm QCA9377 802.11ac Wireless Adapter"
having its "DEVICE INSTANCE PATH" PROPERTY as:
PCI\VEN_168C&DEV_0042&SUBSYS_18101028&REV_31\4&1DBF6EDC&0&00EE
has its "PARENT" property as:
PCI\VEN_8086&DEV_A336&SUBSYS_09491028&REV_F0\3&11583659&0&EE

does this mean that this is the culprit behind the WHEA Hardware Errors? please enlighten me. i am not an expert, but just my hunch.
 
Corrected hardware errors were self corrected.
They were event viewer reports.
The end user was unaware of any problems because they corrected.

In contrast uncorrected hardware errors typically result in unexpected shutdowns and restarts.
The end user is often aware of them when they cause instability > BSOD


So corrected hardware errors are not worked up.
There are no specific software test.

Swap testing is often the best method to confirm a hardware problem.
 
Last edited:

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top