[SOLVED] Update KB4534310 fails

[lost-in-tech]

fixlog txt

 

[lost-in-tech]

KB4534310 failed.
But update history says it was canceled. It does not say failed.

 

[PeterJ]

Check Windows Update but do not install any updates yet.
Provide a screenshot of the available important updates first.

 

[lost-in-tech]

History says I updated KB2310138 today but I have not done a update today..

 

[PeterJ]

KB2310138 is an update for MSE, a Microsoft antivirus product. This update is probably installed automatically.
Try to install KB890830 only and report the result.

 

[lost-in-tech]

kb890830

 

[PeterJ]

Great. Attach a fresh copy of the file cbs.log to your next reply.

 

[lost-in-tech]

cbs log

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: http://download.windowsupdate.com/c..._fc7c2bb89d312c8184e367d2169d0c8fdcb97bf4.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows6.1-kb4531786-x64_fc7c2bb89d312c8184e367d2169d0c8fdcb97bf4.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4531786-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[lost-in-tech]

computer did not do a restart

 

[PeterJ]

Restart the computer.
Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[lost-in-tech]

Is it time to give up and get a new machine?

 

[lost-in-tech]

uploading cbs zip to gofile

 

[lost-in-tech]

gofile link

CBS.zip

 

[PeterJ]

Is it time to give up and get a new machine?

I don't give up that easily. However this is an old machine. Purchasing a new machine gives you the option to keep this machine as it is, as a backup and usable when transferring files to a new machine.

The latest cbs.log doesn't look normal. Lets have a look with another tool.
Download

CrystalDiskInfo.zip and save it on your desktop.
Extract the .zip file into a new folder.
In this new folder, run the tool DiskInfo.
When the tool is finished, it will show some information about the hard disc.
Note: Resize the window so that all information is visible.
Take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site and post the download link.

 

[lost-in-tech]

disk info

 

[PeterJ]

The screenshot looks good.

ChkDsk Scan

• Click on Start - All programs - Accessories.
• Rightclick on Command-prompt and select Run as administrator.
• When command prompt opens, typ chkdsk into it, then press enter.
• Wait for this to complete.
  
• Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
• Rightclick
  
  ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
• Copy and paste its content in your next reply.

 

[lost-in-tech]

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 1/16/2024 9:30:50 PM >------
Category: 0
Computer Name: Irma-PC
Event Code: 26212
Record Number: 183843
Source Name: Chkdsk
Time Written: 01-17-2024 @ 03:29:40
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.
Volume label is Hard Drive.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0x6d0a.
421120 file records processed.

File verification completed.
1189 large file records processed.

0 bad file records processed.

2 EA records processed.

62 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
504930 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
421120 file SDs/SIDs processed.

Cleaning up 2954 unused index entries from index $SII of file 0x9.
Cleaning up 2954 unused index entries from index $SDH of file 0x9.
Cleaning up 2954 unused security descriptors.
Security descriptor verification completed.
41906 data files processed.

CHKDSK is verifying Usn Journal...
34045496 USN bytes processed.

Usn Journal verification completed.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

959217660 KB total disk space.
133593320 KB in 296813 files.
195152 KB in 41907 indexes.
0 KB in bad sectors.
556048 KB in use by the system.
65536 KB occupied by the log file.
824873140 KB available on disk.

4096 bytes in each allocation unit.
239804415 total allocation units on disk.
206218285 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: Irma-PC
Event Code: 26214
Record Number: 162647
Source Name: Chkdsk
Time Written: 05-07-2023 @ 18:19:32
Event Type: Information
User:
Message: Chkdsk was executed in read/write mode.

Checking file system on F:
Volume label is Back Ups.

CHKDSK is verifying files (stage 1 of 3)...
256 file records processed.

File verification completed.
0 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
290 index entries processed.

Index verification completed.


CHKDSK is verifying security descriptors (stage 3 of 3)...
256 file SDs/SIDs processed.

Cleaning up 1 unused index entries from index $SII of file 0x9.
Cleaning up 1 unused index entries from index $SDH of file 0x9.
Cleaning up 1 unused security descriptors.
Security descriptor verification completed.
17 data files processed.

Windows has checked the file system and found no problems.

976760831 KB total disk space.
312101384 KB in 13 files.
88 KB in 19 indexes.
96015 KB in use by the system.
65536 KB occupied by the log file.
664563344 KB available on disk.

4096 bytes in each allocation unit.
244190207 total allocation units on disk.
166140836 allocation units available on disk.

-----------------------------------------------------------------------

 

[PeterJ]

Click on Start - All Programs - Accessories.
Right-click on Command-prompt and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

chkdsk c: /f

At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.
Restart the system.

Do not press any key during the restart. This will allow CHKDSK to start.
Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped!
On completion, the system will restart automatically.

 

[lost-in-tech]

What is next? Do I try to install the update?