Video shuttering, laptop freezing

NoBugs said:
I just installed the latest driver.
How to be sure that the errors stopped? Repeat yesterday's test?
Click to expand...

Which test?

NoBugs said:
I have a connection to my home WiFi. Other home devices have connections to WiFi, but not to my PC.
Click to expand...

There are 56 events with id 2505: "The server could not bind to the transport \Device\NetBT_Tcpip_{BC16DA4C-C340-45B6-A394-9AD2E2661431} because another computer on the network has the same name. The server could not start."
It seems (reading internet) they could be ignored, but I would try to change something:
  1. Change your pc name (or the other one on your network, if it exists) from pc settings (windows start, settings), system, about, rename this pc.
    Read More:
  2. That error (in event viewer) seems to be related to"file and printer sharing service".
    If you are not going to share files and printers on internet and on your network, go to Control Panel\Network and Internet\Network Connections, right-click your (active) network adapter, click on properties, untick File and printer sharing for microsoft networks.
    Read More:
    There is another place: Control Panel\Network and Internet\Network and Sharing Centre\Advanced sharing settings.
    Read More:
    By the way, if you need this feature, you can leave the options how they are right now.

  3. Did you set addresses reservation (in your router settings) for each one of your devices?
    Or did you set static ip addresses for each one of your devices?
    Or did you leave automatic configurations?
    Example (with my router):
    Read More:


NoBugs said:
Please check the today's screenshot of Device Manager. The GPU has yellow mark and I there are options: Update driver, Turn OFF device, Delete device, Update configuration, Settings. The same problem I have in 2021 with the yelllow exclamation mark in the triangle.
1682841470746-png.86367

I do not know how to repair it. Could you please help me?
Click to expand...

  • Go to Download the latest official NVIDIA drivers
    Select: geforce, geforce 900m series, geforce 920mx, windows 10 x64, game ready driver (or studio driver, if you prefer it), your preferred language, click search, in the next page click download, in the next page click download.
    Read More:

    The driver installation file should be downloaded in your pc.
  • Disconnect internet
    (disable your network adapter from Control Panel\Network and Internet\Network Connections, right-click on your connection, disable).
  • Disable your antivirus.
  • Double-click the downloaded file (example: 531.68-notebook-win10-win11-64bit-international-dch-whql.exe).
    It will extract the files in the chosen folder (if you click ok: c:\NVIDIA\DisplayDriver\531.68\Win11_Win10-DCH_64\International).
    You can change the path (as an example, I extracted them here: d:\downloads\NVIDIA), but it's not mandatory.
    Go to the folder where the files have been extracted.
  • Double-click setup.exe.
    Select nvidia graphics driver (without geforce experience, if you don't use it), click agree and continue.
    In the next page, select custom (advanced) and click next.
    In the next page, tick Perform a clean installation and click next.
    Wait until it finishes its job, check if it throws errors (if there are errors, post them), close the program.
  • Reboot.
  • Enable your antivirus.
  • Enable internet.
  • Check if everything worked.
 
Last edited:
Which test?
Click to expand...
The cmd check
There are 56 events with id 2505: "The server could not bind to the transport \Device\NetBT_Tcpip_{BC16DA4C-C340-45B6-A394-9AD2E2661431} because another computer on the network has the same name. The server could not start."
Click to expand...
It can't be. They connected only to the WiFi but not to each other. What to you mean by network? Connections to WiFi from different devices?
I have three devices (this PC, a smartphone and a TV) with connections to the WiFi. They have different names. Computer name has been provided automatically DESKTOP-%alphanumeric
About 4 or 5 years ago I made some check and saw that another computer with the same name tried to connect.
After that I migrated to SDD, new computer name was automatically provided. And last year I changed several times my physical location, working with different WiFi routers but I guess network issue with 'another computer on the network' has never left this PC.
I am sure it is the connection bug of my PC, that it conflicts with itself identifying itself as another computer.

That error (in event viewer) seems to be related to"file and printer sharing service".
If you are not going to share files and printers on internet and on your network
Click to expand...
I never knew that this functions existed and never share files or printers.

It is strange that the same network is appeared twice with the same GB usage. Maybe this is a reason on one confict?
1682875485639.png

The access to files and printer WAS turned off, so I skipped it. But Network discovery was turned ON, I made it off.
1682875771920.png

I checked the router setting. They differs from yours. I haven't found DHCP settings.
I found this in the LAN section. However, I am connected via WiFi. There are no such block in the WiFi section
1682876690476.png
In the Overview section I can only see that IP adresses are different.
1682877032463.png

It is not my router, I rent it.

Select: geforce, geforce 900m series, geforce 920mx, windows 10 x64, game ready driver (or studio driver, if you prefer it), your preferred language, click search
Click to expand...
There was no Studio driver, so I chose Game Ready one.

I am documenting everything here to make your sure that I have done evertything right.
1682877596669.png

1682877563527.png
xilolee said:
Which test?



There are 56 events with id 2505: "The server could not bind to the transport \Device\NetBT_Tcpip_{BC16DA4C-C340-45B6-A394-9AD2E2661431} because another computer on the network has the same name. The server could not start."
It seems (reading internet) they could be ignored, but I would try to change something:
  1. Change your pc name (or the other one on your network, if it exists) from pc settings (windows start, settings), system, about, rename this pc.
  2. That error (in event viewer) seems to be related to"file and printer sharing service".
    If you are not going to share files and printers on internet and on your network, go to Control Panel\Network and Internet\Network Connections, right-click your (active) network adapter, click on properties, untick File and printer sharing for microsoft networks.There is another place: Control Panel\Network and Internet\Network and Sharing Centre\Advanced sharing settings. By the way, if you need this feature, you can leave the options how they are right now.

  3. Did you set addresses reservation (in your router settings) for each one of your devices?
    Or did you set static ip addresses for each one of your devices?
    Or did you leave automatic configurations?
    Example (with my router):




  • Go to Download the latest official NVIDIA drivers
    Select: geforce, geforce 900m series, geforce 920mx, windows 10 x64, game ready driver (or studio driver, if you prefer it), your preferred language, click search, in the next page click download, in the next page click download.
    The driver installation file should be downloaded in your pc.
  • Disconnect internet
    (disable your network adapter from Control Panel\Network and Internet\Network Connections, right-click on your connection, disable).
  • Disable your antivirus.
  • Double-click the downloaded file (example: 531.68-notebook-win10-win11-64bit-international-dch-whql.exe).
    It will extract the files in the chosen folder (if you click ok: c:\NVIDIA\DisplayDriver\531.68\Win11_Win10-DCH_64\International).
    You can change the path (as an example, I extracted them here: d:\downloads\NVIDIA), but it's not mandatory.
    Go to the folder where the files have been extracted.
  • Double-click setup.exe.
    Select nvidia graphics driver (without geforce experience, if you don't use it), click agree and continue.
    In the next page, select custom (advanced) and click next.
    In the next page, tick Perform a clean installation and click next.
    Wait until it finishes its job, check if it throws errors (if there are errors, post them), close the program.
  • Reboot.
  • Enable your antivirus.
  • Enable internet.
  • Check if everything worked.
Click to expand...
I was doing as you provided documenting the process to make you sure I did right, after enabling Wifi it was impossible to do it. But the screenshots were saved by the forum. I turned off the antivirus.
Files were extracterd, then automatically launcher started,
I chose the custom without Geforce experience.
the computer freezes at 40% of the installation, where the old version was removed, it stopped responding to the mouse, keyboard ( ctrl + al + del, Win), the picture did not change, several times it buzzed very strongly, like never before. I waited 2 hours, then rebooted. And the process of restoring Windows began, but it ended unsuccessfully. It says, it cant restore. What should I do now?
 

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I.e., the computer doesn't boot?
Are you able to read (and post here) the file srttrail.txt?

If the computer doesn't start, press F8 (or F11 in some pcs) after you started the pc, it should bring you to the "Advanced Boot Options" screen.
If this won't work, turn off and on for 3 times.
Otherwise, you could use the "windows 10 installation cd" or the "windows 10 repair disc".
Then choose advanced options and startup repair.
It hopefully will solve the problem.
Otherwise, startup settings and then safe mode.
From safe mode, you should be able to continue to install nvidia drivers.
Otherwise, you can choose a restore point.
 
Last edited:
xilolee said:
I.e., the computer doesn't boot?
Are you able to read (and post here) the file srttrail.txt?

If the computer doesn't start, press F8 (or F11 in some pcs) after you started the pc, it should bring you to the "Advanced Boot Options" screen.
If this won't work, turn off and on for 3 times.
Otherwise, you could use the "windows 10 installation cd" or the "windows 10 repair disc".
Then choose advanced options and startup repair.
It hopefully will solve the problem.
Otherwise, startup settings and then safe mode.
From safe mode, you should be able to continue to install nvidia drivers.
Otherwise, you can choose a restore point.
Click to expand...
It failed to repair yesterday, but today it is turned on from Advanced options but it is an usual (regular) mode.

Now it is very slow. I can't open Chrome, Opera. I pressed their buttons, but even after 15 minutes they haven't opened. I choose Edge, it opened.
Please find the zip of srttrail.txt and processes.

Kindly suggest what to do next. Should I make cmd check with resulting 6 files that I did two days before? Should I turn of the PC, and when start in safe mode and install nvidia drivers.

I see that there are many folders in C:\NVIDIA\DisplayDriver\531.68\Win11_Win10-DCH_64\International
If I install nvidia. Should I start again with 531.68-notebook-win10-win11-64bit-international-dch-whql.exe turning off the antivirus and connections?
 
Download the Graphics drivers also from your laptop support webpage, just in case this new driver still give problems.

Then start Windows in safe mode and re-try the same steps to install the new driver.
 
xilolee said:
Download the Graphics drivers also from your laptop support webpage, just in case this new driver still give problems.

Then start Windows in safe mode and re-try the same steps to install the new driver.
Click to expand...
So now I should download and then in safe mode install Graphics driver from Acer (my laptop is Acer) in a safe mode.
What about Nvidia driver?

P.S. I checked they are too old.
 

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NoBugs said:
So now I should download and then in safe mode install Graphics driver from Acer (my laptop is Acer) in a safe mode.
What about Nvidia driver?

P.S. I checked they are too old.
Click to expand...

No, I suggested the old drivers in case the new ones still give problems.
In safe mode you should try to install the new drivers.

Yes, 2007 drivers are too much old...
In this case, find Nvidia drivers a bit older than the ones we are trying to install.
 
xilolee said:
No, I suggested the old drivers in case the new ones still give problems.
In safe mode you should try to install the new drivers.

Yes, 2007 drivers are too much old...
In this case, find Nvidia drivers a bit older than the ones we are trying to install.
Click to expand...
When I migrated to SSD in 2021 I installed two these Acer's drivers (Intel and Nvidia) of 2016.
 
xilolee said:
I did another search on nvidia webpage: Advanced Driver Search official NVIDIA drivers
There they let me choose between standard and dch:
View attachment 86405

You can download the 472.12 version (but you won't install it: just it's there ready to be installed if the new drivers still won't work).
Then, you can re-try to install the new drivers in safe mode
Click to expand...
Maybe I did something wrong, below is the procedure: Started the computer in Safe mode. Launched the latest Nvidia Geforce driver It installed successfully I pressed reboot, and the computer could not start, it started diagnostics and repair. Now it says Windows could not boot correctly Did you have to shut down your computer in safe mode after installing the drivers?
 
No, after the driver is installed, you should reboot to normal mode.
In reality, there shouldn't even be a need to start Windows in safe mode, nor disable the antivirus, to update the drivers.
I never did it (but I'm using amd... My amd drivers won't be updated anymore, because amd declared "This product has been moved to a legacy support model and no additional driver releases are planned." --> my cpu/gpu/APU is a10-7800).

Hence do these drivers not work?
Download ddu and read the guide: DDU Guide / Tutorial
Create a system restore point.
Hence start safe mode, disable internet, disable antivirus, run ddu ONLY for nvidia: Clean and restart (always to windows safe mode).
Then try to install the nvidia 472.12 version this time.
 
Last edited:
xilolee said:
I did another search on nvidia webpage: Advanced Driver Search official NVIDIA drivers
There they let me choose between standard and dch:
View attachment 86405

You can download the 472.12 version (but you won't install it: just it's there ready to be installed if the new drivers still won't work).
Then, you can re-try to install the new drivers in safe mode
Click to expand...
xilolee said:
No, after the driver is installed, you should reboot to normal mode.
In reality, there shouldn't even be a need to start Windows in safe mode, nor disable the antivirus, to update the drivers.
I never did it (but I'm using amd... My amd drivers won't be updated anymore, because amd declared "This product has been moved to a legacy support model and no additional driver releases are planned." --> my cpu/gpu/APU is a10-7800).

Hence do these drivers not work?
Download ddu and read the guide: DDU Guide / Tutorial
Create a system restore point.
Hence start safe mode, disable internet, disable antivirus, run ddu ONLY for nvidia: Clean and restart (always to windows safe mode).
Then try to install the nvidia 472.12 version this time.
Click to expand...
Good afternoon!
I returned to my problem.
I just cleaned in safe mode with ddu nvidia drivers. It took about 4 minutes. It rebooted without issues. Now the PC in the usual mode. Should I install 472.12 drivers in the usual mode?
 
xilolee said:
Iirc, custom allows to exclude GeForce experience.
If you don't need it, choose custom and untick it.
Click to expand...
Write off to inform, it installed successfully, I made a picture. I turned off and now launch the notebook in regular mode

However, I have doubts. Should I make some tests?
photo_2023-05-13_19-53-53.jpg
 
1684000845082.png
My doubts were correct, again Nvidia with the exclamation mark
p.s. code 43

1684001011779.png
1684001030465.png
I installed today 472.12. but it says the version is 30.0.... Is it correct?
 
NoBugs said:
I installed today 472.12. but it says the version is 30.0.... Is it correct?
Click to expand...

30.0.14.7212 --> 472.12

Use the last restore point, then re-try to install the nvidia driver without internet connection and with the antivirus disabled.
Reboot and verify the problem disappeared (hopefully).
Then re-enable antivirus and internet.
 
Last edited:
xilolee said:
30.0.14.7212 --> 472.12

Use the last restore point, then re-try to install the nvidia driver without internet connection and with the antivirus disabled.
Reboot and verify the problem disappeared (hopefully).
Then re-enable antivirus and internet.
Click to expand...
I did yesterday with disabled antivirus and internet connection. Since I disabled antivirus on April 30, when I have the first try, until today the antivirus is still off.
I do not see a point to repeat it again. For your understanding in 2021 when I migrated to ssd, I initially installed nvidia, when trying to turn on nvidia, I understood it was useless and installed the antivirus.
Before the migration, notebook usually had black screens on Youtube, the antivirus was from another vendor. It seems it is not a problem of antivirus, it is a poor built of the drivers and the videocard.

It think that this notebook Acer and Nvidia are the s.it since I bought this notebook. But I beleived that some sophisticated (professional) help can change it.
 
1684053613873.png
I restored to the point that I made after had I used DDU to delete all nvidia drivers. Seems even DDU can't delete the nvidia. Or after deleting the nvidia and launching in usual mode and making the restore point, the PC automatically updated the drivers?
 

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