Vista Updates will not work after HD clone

[allischalmersman]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V3J6Q-F9JFX-YPQVY
Windows Product Key Hash: NLtW9FwSnWM0WF1jQDjuqksiTHs=
Windows Product ID: 89578-OEM-7250052-19474
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {68501B21-395F-42A8-BC7B-BFA224237419}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120824-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18449], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18551], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18416], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18508], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18277], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18646], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18393], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18528], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18508], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18643], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18541], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18659], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18643], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6002.18686], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6002.18592], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wininet.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iertutil.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18274], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\urlmon.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1010.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advpack.dll[9.0.8112.16421], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msrating.dll[9.0.8112.16421], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieframe.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mshtml.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imgutil.dll[9.0.8112.16421], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18244], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18463], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieui.dll[9.0.8112.16455], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8064.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18362], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18541], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{68501B21-395F-42A8-BC7B-BFA224237419}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YPQVY</PKey><PID>89578-OEM-7250052-19474</PID><PIDType>8</PIDType><SID>S-1-5-21-706708953-3821747158-1079935812</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>F6313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6B1821B2CBF3D86</Val><Hash>rEvqy6GzTU+CSBAsQpVxkwmgslc=</Hash><Pid>89388-707-6027832-65240</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-500-519474-02-1033-6002.0000-1142013
Installation ID: 010484727774005742497585184161415420623502981480673761
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: YPQVY
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GFEo3xUEnlOapp6HrMyD0aDloEm2/L07hFeH4RErFYqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPm

 

[NoelDP]

RATS! - still no change

this is where we get into real hunt-and-peck troubleshooting - if you feel you've had enough at any time, you still have the alternatives of
1) a reformat/reinstall (repair installs of Vista SP2 are not easy)
2) contacting MS WGA Support for assistance (it used to be free - but I have no ide whether that's still the case).
Just cry 'Uncle' and I'll give you details.


Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[allischalmersman]

A reformat / reinstall is out of the question. I will go buy a new laptop (Windows 7, I will NOT be buying 8) before I do that. Far too much to put back onto a 5 year old laptop. I have kept it because the machine still runs very well. It has 4GB of RAM so Vista doesn't kill it as bad as usual.

I won't give up. I will do whatever you want me to do until you have had enough.

Ill run the scanner and post results in a bit.

Thanks for your help, Andrew

 

[allischalmersman]

I still have the old hard drive by the way. Re-doing the clone is out of the question. It has been far too long and way too many changes have been made to my computer. However, if there was some kind of information contained on that drive that you would like I am sure I could pop it in and boot from it. However it is at home and I will be out of town for 5 weeks.

 

[allischalmersman]

Farbar Service Scanner Version: 14-04-2013
Ran by Andrew (administrator) on 25-04-2013 at 07:54:38
Running from "C:\Users\Andrew\Downloads"
Windows Vista (TM) Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[NoelDP]

Everything looks OK there - assuming you are using a third-party firewall??


What happens if you attempt to use Windows Update, now?
What exact error message (if any) do you get?

 

[allischalmersman]

Yes, Vipre Internet Security 2013 includes a firewall.

When I click updates from the control panel, the control panel freezes for quite a while. Then it will display the update menu and I will be unable to run updates. I will take a screenshot and post.

 

[NoelDP]

That's no surprise, considering its origins :)

I have to play pool now - and won't be in a fit state later

If you don't hear from me before this time tomorrow, SHOUT!

 

[allischalmersman]

Here is the screen I get.

 

[NoelDP]

Ah - try this, and see what happens....


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

 

[allischalmersman]

Well I did that and the message did not show up, it just said it never checked for updates and when I try to check it just would not do anything at all. Rebooted the computer and now I have the same message saying the service is not running.

Ready for the next step Don't give up on me yet!

 

[allischalmersman]

Have I stumped you guys? I appreciate the help. Any further suggestions?

 

[NoelDP]

Sorry about that!
Please upload the following files (zip them first, please!)
C:\Windows\System32\winevt\logs\Application.evtx
C:\Windows\System32\winevt\logs\System.evtx
C:\Windows\Windowsupdate.log

I'll see if I can see what's happening.

 

[allischalmersman]

No problem. I didn't want to rush you. Here are the files. The windows update log is a .txt file. Is this the correct one?

I had to zip the files to send attach due to forum limits. Is that ok?

View attachment 3986

 

[NoelDP]

That's fine :) It's going to take me a while to absorb these, probably.
A quick look reveals the following...
the Search service is having problems.
Your Broadcom drivers are failing
Windows Media DRM may be broken.
IPv6 is having problems.
The Spooler service appears to be leaking
an iTunes install is repeatedly failing.
The Software Distribution folder may be damaged/corrupted.

Rename SD folder and subfolders
=========================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:

net stop wuauserv
ren %windir%\SoftwareDistribution\WuRedir WRold
ren %windir%\SoftwareDistribution\DataStore DSold
ren %windir%\SoftwareDistribution\Download Dold
ren %windir%\SoftwareDistribution\SelfUpdate SUold
net start wuauserv

3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "register.bat" as the file name and choose "Desktop" from the left panel as the location.

After that, please reboot in
environment.

4. Go to the Desktop and right click the register.bat file, then choose "Run as administrator".
5. You will see a DOS-like window processing.

Once complete, reboot, and test Windows Update.

 

[allischalmersman]

Sorry to ask dumb question but what is and how do I "reboot in environment" ? Thanks

 

[NoelDP]

Something got lost there! - it should have had a link in there to the following KB article on Clean Booting...
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

and read
After that, please reboot in Clean environment.

 

[allischalmersman]

Ok, thanks. I did that and still get the service is not running message. Would you like any other logs? Was that register file supposed to take some time to complete? After I hit run as admin it popped up for only a second or two. I rebooted, got the service is not running message, put back into normal startup and rebooted. Same message. I have forgotten. Is it normal for every windows thing I try to run it ask me if I want to allow the program to run i.e. windows says it an unidentified program. Whenever I do cmd, or msconfig, etc.

 

[NoelDP]

No - the commands normally complete pretty quickly (possibly less than a second), but I would have expected it to need confirmation on the last command.

Please post an example of your error message...

try this....
Open an Elevated Command Prompt, and copy/paste the commands into the window
what happens?

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[allischalmersman]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Windows\system32>ren %windir%\SoftwareDistribution\WuRedir WRold
The system cannot find the file specified.

C:\Windows\system32>ren %windir%\SoftwareDistribution\DataStore DSold
A duplicate file name exists, or the file
cannot be found.

C:\Windows\system32>ren %windir%\SoftwareDistribution\Download Dold
A duplicate file name exists, or the file
cannot be found.

C:\Windows\system32>ren %windir%\SoftwareDistribution\SelfUpdate SUold
A duplicate file name exists, or the file
cannot be found.

C:\Windows\system32>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.


C:\Windows\system32>