W7 Update failures

[Aura]

Good. Now are you able to check for updates?

 

[Atrix]

Still cycles over and over...

 

[Aura]

Follow the instructions in this post again please.

https://www.sysnative.com/forums/windows-update/19846-w7-update-failures-post156710.html#post156710

We need to find out what's causing it to reboot. If it's not the RebootRequired key, nor the pending.xml file, then we'll have to revert the actions using DISM in the RE.

 

[Atrix]

New Export.txt in Dropbox: Dropbox - Export.txt

 

[Aura]

And the pending.xml file isn't present in C:\Windows\WinSxS, right?

 

[Atrix]

Correct. No pending.xml file within C:\WINDOWS\WINSXS.

 

[Aura]

Alright, do you have your Windows installation media?

 

[Atrix]

Unfortunately not. OEM installed OS software with no backup Windows 7 Pro install CD. We don't have any of those CDs.

 

[Aura]

Alright. Restart your computer and press on F8 before you boot in Windows (which means, right after your BIOS splash screen). Once in the Advanced Boot Options menu, select "Repair your computer". From there, click on the option to open the command prompt, and enter the command below:

diskpart

This will bring you in the diskpart utility. From there, enter the command below to list your disks.

list disk

Select the disk (hard drive) where your Windows partition is using the following command, where X is the number associated with the disk where your Windows is located.

select disk X[/color]
From there, enter the command below to list all the partition on that disk, and write down the letter associated with your Windows partition.
[code]list partition

.
You can exit diskpart after that using the exit command. Now in the command prompt, enter the following command:

DISM /image:X:\ /cleanup-image /revertpendingactions

Where X is the letter associated with your Windows partition (that you found while navigating diskpart).

Once done, restart your computer, and try to install your updates again.

 

[Atrix]

Still circular update requests...

 

[Aura]

It doesn't look good to be honest. Please upload your CBS.log so I can take a look at it.

 

[Atrix]

Here it is: Dropbox - CBS.log

 

[Aura]

Sadly this isn't an issue that we're able to solve at this time. We're still investigating what causes both ERROR_FAIL_REBOOT_REQUIRED and STATUS_RM_NOT_ACTIVE in the same log. What I can tell you though is that Windows is trying to access a key and can't (0x5 which is Access Denied), though it doesn't state which key and hints that restarting the system will free the key and make it available again, but obviously it doesn't. At this point you have two solutions (three if you consider a clean install): do a Repair Install of your Windows 7, or upgrade to Windows 10 (for free till July 29th).