[SOLVED] [W7SP1 x64] I can't install KB4048957 (November Monthly Rollup)

[Sysnative Windows Update]

Run updates now (it may take a while) and report the result. If any fail, attach CBS.log and C:\Windows\WindowsUpdate.log

 

[gnube]

HERE THEY ARE:
Dropbox - CBS-2.log
Dropbox - WindowsUpdate.log

 

[Sysnative Windows Update]

Install Update with DISM

1. Download the update MSU here:
   http://download.windowsupdate.com/d..._83688ecf3a901fc494ee67b5c57e35f0a09dc455.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   
   replace C:\temp with your path if different
   
   expand {update name}.msu -f:* C:\temp
   
   replace {update name} with the name of the MSU file downloaded in step 1
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation.
   Do you want to restart the computer now (Y/N)?
7. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message:
8. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
9. Paste (Ctrl+V) it into your next post.
10. Zip and attach C:\Windows\Logs\CBS\CBS.log

 

[gnube]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd C:\temp

C:\temp>expand {update name}.msu -f:* C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Can't open input file: {update.

Can't open input file: name}.msu.


C:\temp>expand windows6.1-kb4048957-x64_83688ecf3a901fc494ee67b5c57e35f0a09dc455
.msu -f:* c:/temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding c:/temp\WSUSSCAN.cab to Extraction Queue
Adding c:/temp\Windows6.1-KB4048957-x64.cab to Extraction Queue
Adding c:/temp\Windows6.1-KB4048957-x64-pkgProperties.txt to Extraction Queue
Adding c:/temp\Windows6.1-KB4048957-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\temp>dism.exe /online /Add-Package /PackagePath:C:\temp\KB4048957-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - C:\temp\KB4048957-x64.cab Error: 0x80070003

Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\temp>

CBS log here:
Dropbox - CBS-3.zip

 

[gnube]

sorry - I missed part of the name - retyped it and it is currently "processing 1 of 1"

 

[gnube]

operation completed, and restart requested, so am doing that.

 

[gnube]

Ok - may be back on track. Completed the DISM action, and let process restart computer as it requested. On restart, got a Windows update failed, reverting changes message and KB4048957 still shows in Control Panel\Windows Update

 

[Sysnative Windows Update]

Excellent! That was very helpful. Would you please attach C:\Windows\Inf\setupapi.dev.log

 

[gnube]

Dropbox - setupapi.dev.zip

 

[gnube]

Can I delete previous logs etc from my desktop and dropbox?

 

[Sysnative Windows Update]

Yes, and attach the latest CBS.log please (from the DISM run).

 

[gnube]

assume this will be the right one (I only know of one)
Dropbox - CBS.zip

 

[Sysnative Windows Update]

Are there any other updates offered? If so, please provide KB numbers.

If not, try repeating the DISM steps from a Clean Boot state.

 

[gnube]

Just running the dism.exe instructions after starting in clean boot mode. Noticed that Start button shows "install updates" etc. Assume this will kick in when dism.exe restarts - Is that ok?
There are no other updates listed.

 

[Sysnative Windows Update]

Try them through start first and see what happens.

 

[gnube]

same result - update failed - reverting changes :-(

 

[Sysnative Windows Update]

What antivirus software are you using?

 

[gnube]

Used to be using Malwarebytes, but uninstalled that at the beginning of all this, and that left Microsoft Security Essentials, which is not running at the moment due to clean boot setting still in effect.

 

[Sysnative Windows Update]

Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt into your reply.

 

[gnube]

here are farbar results (attached)