[SOLVED] [W7SP1 x64] Won't Update, Error 80073701

Re: Windows 7 Won't Update - Error Code 80073701

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Unfortunately, the update failed. The error code was 80073712.

Here is the link to the CBS.log file:

https://1drv.ms/u/s!AhqT3Ll8HZ6BgRDrCr6Cxrtb4RYa - CBS_LogFile.zip - Approx. 9 MB

I wasn't sure if you wanted me to do a CheckSUR.log. Please let me know if you'd like that done also.

Here is the result of the SFCFix.txt file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-02 18:24:45.291
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Mark\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.cat
Successfully took permissions for file or folder C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.mum
Successfully took permissions for file or folder C:\Windows\servicing\Packages

Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.cat to C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.mum to C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_1_for_kb2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat to C:\Windows\servicing\Packages\package_1_for_kb2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_1_for_kb2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum to C:\Windows\servicing\Packages\package_1_for_kb2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3138901~31bf3856ad364e35~amd64~~6.1.1.0.cat to C:\Windows\servicing\Packages\package_2_for_kb3138901~31bf3856ad364e35~amd64~~6.1.1.0.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3138901~31bf3856ad364e35~amd64~~6.1.1.0.mum to C:\Windows\servicing\Packages\package_2_for_kb3138901~31bf3856ad364e35~amd64~~6.1.1.0.mum.

Successfully restored ownership for C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.cat
Successfully restored permissions on C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.cat
Successfully restored ownership for C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.mum
Successfully restored permissions on C:\Windows\servicing\Packages\package_111_for_kb4019264~31bf3856ad364e35~amd64~~6.1.1.3.mum
Successfully restored ownership for C:\Windows\servicing\Packages
Successfully restored permissions on C:\Windows\servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 16 datablocks.
Finish time: 2017-11-02 18:24:49.113
Script hash: gCFTxWElzgTfGuDKUPKjfbk/skM1sbmBQ4AqVD16qRU=
----------------------EOF-----------------------

Thank you.
 
Re: Windows 7 Won't Update - Error Code 80073701

There are still issues to fix, please be patient.
Do you have Avast still installed and if so, which version ?

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

No, Avast is no longer installed on the computer. I'm now using malwarebytes.

The update failed with error code was 80073701.

Here is the link to the CBS.log file:

https://1drv.ms/u/s!AhqT3Ll8HZ6BgRFg5tgnDAMFCqP- - CBS_Log.zip - approx. 18 MB

Here are the results of the SFCFix.txt file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-02 19:38:48.332
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Mark\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests

Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\amd64_972ba38c73ee4a814d11ece13c14fc1d_31bf3856ad364e35_6.1.7601.23796_none_3e189994e37eab05.manifest to C:\Windows\winsxs\Manifests\amd64_972ba38c73ee4a814d11ece13c14fc1d_31bf3856ad364e35_6.1.7601.23796_none_3e189994e37eab05.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\amd64_a5dc2733df943b0216ff277e66cbacbd_31bf3856ad364e35_6.1.7601.23769_none_844f07cd5d4f0240.manifest to C:\Windows\winsxs\Manifests\amd64_a5dc2733df943b0216ff277e66cbacbd_31bf3856ad364e35_6.1.7601.23769_none_844f07cd5d4f0240.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\amd64_b6e5b7ffcce70fffd283f3bf30b058e5_31bf3856ad364e35_6.1.7601.23688_none_cf8e0f47ae2a9e80.manifest to C:\Windows\winsxs\Manifests\amd64_b6e5b7ffcce70fffd283f3bf30b058e5_31bf3856ad364e35_6.1.7601.23688_none_cf8e0f47ae2a9e80.manifest.

Successfully restored ownership for C:\Windows\winsxs\Manifests
Successfully restored permissions on C:\Windows\winsxs\Manifests
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 17 datablocks.
Finish time: 2017-11-02 19:39:03.635
Script hash: 42MU2KhiAG3HgfKE6Gnz5uhf/K9SgkZiH8IGIA7BdvE=
----------------------EOF-----------------------

Thank you.
 
Re: Windows 7 Won't Update - Error Code 80073701

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Please follow the instructions below, the previous fix didn't work.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Here are the Fixlog.txt and CheckSUR.log files.

Btw, I haven't tried the Windows update the last two times. The SURT app asks if I want to install the Windows hotfix update, which I agree to. At the end of the app, the screen says Installation Complete, but I still see that the Start>Shutdown would try to do an update.

I haven't tried the update, because I don't know if that can cause a problem with the repair process. So, I'll wait until you tell me to try the windows update.

Thank you.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

So, I'll wait until you tell me to try the windows update.
Click to expand...
Allow Windows Update to install it and report which update it is and if it was successful.
 
Re: Windows 7 Won't Update - Error Code 80073701

When I clicked the Shutdown button, even though there was a yellow icon indicating it would install an update, the machine shut down normally, without any indication that it attempted an update. When I turned the machine back on, it started up normally. So, I ran Windows Update and it did not indicate that there were any important updates waiting. So I clicked on the Check for Updates button.

It eventually came back and said there was 1 important update to install, the same one which has been a problem. When it tried to install that update, the update failed with the same error code: 80073701.

The update which won't install is:

2017-10 Security Monthly Quality Rollup for Windows 7 for x64 based Systems (KB4041681)

Thank you
 
Re: Windows 7 Won't Update - Error Code 80073701

Follow the instructions below.

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4019264 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.
 
Re: Windows 7 Won't Update - Error Code 80073701

Here is the SearchReg.txt file.

Btw, I searched for KB4019264, but the update which won't install is KB4041681. Just mentioning it to be sure that's the one you wanted to search for.

Thank you
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Btw, I searched for KB4019264, but the update which won't install is KB4041681.
Click to expand...
There is a problem with KB4019264, which prevents KB4041681 to install properly.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Here's the Fixlog.txt file. I didn't try the update yet, in case there's more to do.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Looks good. Perform the instructions in message #51 again to verify the cleanup.
 
Re: Windows 7 Won't Update - Error Code 80073701

The script didn't cleanup everything.
Follow the instructions below please.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.


Step 2:
FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.

5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4019264 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Hi Peter,

When I didn't hear back, I figured I was supposed to try the windows update. It failed again with the same error code.

I ran the sfc /scannow and the CBS.log is much smaller than before, so I'll attach it to this message.

What do you think I should do next?

Again, thank you for all of your help trying to sort out this windows problem.

Best regards,
Mark
 

Attachments

Re: Windows 7 Won't Update - Error Code 80073701

Oops.. Sorry, I didn't see your earlier message (#57).

Please disregard message #58. I'll follow the instructions in #57 and then attach the SearchReg.txt file.
 
Re: Windows 7 Won't Update - Error Code 80073701

Here are the Fixlog.txt and SearchReg.txt files. Again, sorry about any confusion. The forum used to send me an email when a new message posted, but it doesn't seem to do that anymore, so I periodically check for any new messages but must have missed the last one.

Thank you
 

Attachments

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