[SOLVED] Win 8.1 update errors

Yes, accept to uninstall the update.
 
Can you upload your CBS.log right now so I can see more details about the error?
 
Alright. I wanted you to uninstall this update to make things clean, but it shouldn't interfere with your Windows Update process. Let's run DISM and grab the logs before we proceed to install the update(s).

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Aura said:
Alright. I wanted you to uninstall this update to make things clean, but it shouldn't interfere with your Windows Update process. Let's run DISM and grab the logs before we proceed to install the update(s).

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Click to expand...
 
Alright follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Aura said:
Alright follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
Click to expand...
 
OK here's the file contents:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-23 08:48:20.470
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Linda\Desktop\SFCFixScript (2).txt [0]








Trace::
Successfully traced component amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655.
Package_656_for_KB2975719~31bf3856ad364e35~amd64~~6.3.1.8.2975719-890_neutral_GDR4
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-10-23 08:48:21.188
Script hash: qVzrsYDh3ldbcuSHlDZwsgZFkRNgBbZiDImDi7tLVc4=
----------------------EOF-----------------------
 
Alright got it. Follow the instructions below.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Aura said:
Alright got it. Follow the instructions below.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
Click to expand...


OK here's the file again:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-23 15:52:03.696
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Linda\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655


Successfully copied file C:\Users\Linda\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655\win32k.sys to C:\windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655\win32k.sys.


Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17238_none_a9ebd1db6e51c655
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-10-23 15:52:04.274
Script hash: sauvA/w4eW79yF7a4+1so6uPeO1HnDBZj+PQS8Fk6bM=
----------------------EOF-----------------------
 
Good. Now please run SFC again and provide me the CBS.log after.
 
I already gave you the instructions once so there's no need to do it a second time :)

It seems like you linked me the previous CBS.zip. I need a new copy of the CBS.txt file after you run SFC.
 
Sorry for the delay. And all good, no worries. We'll run DISM once more to make sure there's no corruption left (except for the utc.app.json and telemetry.ASM-WindowsDefault.json files).

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Aura said:
Sorry for the delay. And all good, no worries. We'll run DISM once more to make sure there's no corruption left (except for the utc.app.json and telemetry.ASM-WindowsDefault.json files).

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Click to expand...

Here they are.

Update your browser to use Google Drive - Drive Help

CBS.zip - Google Drive

Thanks again Aura.
 
Good :) Alright, try to install your Windows Updates again. If they fail, upload the two files below for me to rewiew.

C:\Windows\Logs\CBS\CBS.log
C:\Windows\WindowsUpdate.log
 
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