[SOLVED] Win7 Pro x64 error code 80073701 installing update KB4471318

[deckard]

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

Hello again - Hope you had a nice holiday!
Logs attached.

 

[Sysnative Windows Update]

Are there custom policies set of some kind?

 

[deckard]

I'm on a domain, but I don't believe there is anything unusual enforced.
If you see something odd and can point me where to look I can certainly check.

 

[Sysnative Windows Update]

I'm on a domain

The following may be crucial as to why we are having so much issues with the tool.

Please run the command prompt as Admin and enter the following: gpresult /v

 

[deckard]

I'm on a domain

The following may be crucial as to why we are having so much issues with the tool.

Please run the command prompt as Admin and enter the following: gpresult /v

Results attached.

Thank you again for sticking with me on this!

 

[Sysnative Windows Update]

Is it an option for you to disjoin the system from the domain?

 

[deckard]

Is it an option for you to disjoin the system from the domain?

Unfortunately this is not possible.

That said, subsequent Windows updates (KB4483187 and the latest round of Office 2016 updates) have installed with no issues.

 

[Sysnative Windows Update]

Thanks for the info. So currently which are listed under Important?

 

[deckard]

Only KB4471318 still remains at this point.

 

[Sysnative Windows Update]

A new cumulative update will be released in three days. Please let me know if it installs successfully.

 

[deckard]

2019-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4480970)

Installation date: ‎1/‎8/‎2019 1:49 PM

Installation status: Failed

Error details: Code 80073701

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/help/4480970

Help and Support:
http://support.microsoft.com/help/4480970

All other 6 updates offered installed with no issue.

 

[Sysnative Windows Update]

Attach CBS.log please.

 

[deckard]

Link below. Not sure if it means anything, but had to kill the Trusted Installer process to zip it up.

Dropbox - CBS [01.09.19].zip

 

[Sysnative Windows Update]

Please run SURT again and attach CheckSUR.log.

 

[deckard]

Apologies for the delay - jury duty.
Log attached.

 

[Sysnative Windows Update]

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows6.1-KB4284826-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4284826-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

 

[deckard]

Success! No prompt for reboot.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4284826-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24149.1.4
[==========================100.0%========================= ]
The operation completed successfully.

C:\Windows\System32>

 

[Sysnative Windows Update]

Great, please run SURT again and attach CheckSUR.log.

 

[deckard]

Log attached.

 

[Sysnative Windows Update]

Still stuck. Let's go the hard way.

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4462927 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.