[Win7HomePremium] Unable to install Service Pack 1

Re: Unable to install Windows 7 Service Pack 1

Thanks. Try to install SP1 again and let me know the results. If it fails, please zip/attach your CBS.log.
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Click to expand...

Hey Brian,
I was just wondering if you have been able to read the script I posted for you. Thanks.
 
Re: Unable to install Windows 7 Service Pack 1

Hey Brian,
Was wondering if you got a chance to see the script I posted. Thanks!
 
Re: Unable to install Windows 7 Service Pack 1

Looks like it's a different one this time so it got past the first error.

Code: 
2017-01-23 14:12:02, Error                 CBS    Failed to resolve package 'Package_2_for_[COLOR=#FF0000]KB2533623[/COLOR]~31bf3856ad364e35~amd64~~6.1.1.2' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

We likely need to clean up the registry a little however we always try the easier approach first. Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2533623

4. Let me know if it says it was successful or if there are any errors.
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
Looks like it's a different one this time so it got past the first error.

Code: 
2017-01-23 14:12:02, Error                 CBS    Failed to resolve package 'Package_2_for_[COLOR=#FF0000]KB2533623[/COLOR]~31bf3856ad364e35~amd64~~6.1.1.2' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

We likely need to clean up the registry a little however we always try the easier approach first. Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2533623

4. Let me know if it says it was successful or if there are any errors.
Click to expand...

B.JPG
It said the update is not installed on the computer. See attached screenshot.
 
Re: Unable to install Windows 7 Service Pack 1

OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Click to expand...

Hi Bryan,
I believe this is what you wanted.

SFCFix version 3.0.0.0 by niemiro.Start time: 2017-01-29 15:16:58.036
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\Diana\Desktop\SFCScript (1).txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\e35ead2437e..b0303dd92a4_31bf3856ad364e35_6.1.7601.21728_1c605db7cee302dd.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb7445859a4..d728eef68aa_31bf3856ad364e35_6.1.7601.17617_d2495cdadf127152.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_e35ead2437e419e46d8fbb0303dd92a4_31bf3856ad364e35_6.1.7601.21728_none_1c605db7cee302dd.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_695ac552ab919bbb.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_0d3c29cef3342a85.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_eb7445859a4be7c642c0ad728eef68aa_31bf3856ad364e35_6.1.7601.17617_none_d2495cdadf127152.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_68daf829926cc6a9.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_0cbc5ca5da0f5573.


Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\e35ead2437e..b0303dd92a4_31bf3856ad364e35_6.1.7601.21728_1c605db7cee302dd.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb7445859a4..d728eef68aa_31bf3856ad364e35_6.1.7601.17617_d2495cdadf127152.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\2aac9e8d558a2232fc2245bbb49d93b26eea01e7d08bfac150f7d71de4225008.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_e35ead2437e419e46d8fbb0303dd92a4_31bf3856ad364e35_6.1.7601.21728_none_1c605db7cee302dd.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_695ac552ab919bbb.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_0d3c29cef3342a85.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_eb7445859a4be7c642c0ad728eef68aa_31bf3856ad364e35_6.1.7601.17617_none_d2495cdadf127152.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_68daf829926cc6a9.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_0cbc5ca5da0f5573.


Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\e35ead2437e..b0303dd92a4_31bf3856ad364e35_6.1.7601.21728_1c605db7cee302dd with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb7445859a4..d728eef68aa_31bf3856ad364e35_6.1.7601.17617_d2495cdadf127152 with error code ERROR_FILE_NOT_FOUND.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_e35ead2437e419e46d8fbb0303dd92a4_31bf3856ad364e35_6.1.7601.21728_none_1c605db7cee302dd with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_695ac552ab919bbb with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.21728_none_0d3c29cef3342a85 with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_eb7445859a4be7c642c0ad728eef68aa_31bf3856ad364e35_6.1.7601.17617_none_d2495cdadf127152 with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_68daf829926cc6a9 with error code ERROR_FILE_NOT_FOUND.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17617_none_0cbc5ca5da0f5573 with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 18 datablocks.
Finish time: 2017-01-29 15:17:00.279
Script hash: XYf29s55fSQ8qdWh/c/tZByGqS8mRopb5T+lZi82/z8=
----------------------EOF-----------------------
 
Re: Unable to install Windows 7 Service Pack 1

Thanks. Try to install SP1 again and let me know the results. If it fails, please zip/attach your CBS.log.
 
Re: Unable to install Windows 7 Service Pack 1

We have another one to clean up.
Code: 
2017-01-30 22:14:58, Error                 CBS    Failed to resolve package 'Package_1_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I'd like to keep trying this approach for at least a few more if you are OK with it. I'll put together a fix for this update.
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
We have another one to clean up.
Code: 
2017-01-30 22:14:58, Error                 CBS    Failed to resolve package 'Package_1_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I'd like to keep trying this approach for at least a few more if you are OK with it. I'll put together a fix for this update.
Click to expand...

Hi Bryan,
Sounds good. I am fine to keep running those scripts.
Let me know.
 
Re: Unable to install Windows 7 Service Pack 1

This one has been a toughy. I can't find the update that you have anywhere. You appear to have a V3 update and only V2 is available which is odd. Do you happen to have your Windows 7 Media (i.e. DVD)?
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
This one has been a toughy. I can't find the update that you have anywhere. You appear to have a V3 update and only V2 is available which is odd. Do you happen to have your Windows 7 Media (i.e. DVD)?
Click to expand...


I don't, unfortunately. This computer is fairly old and I bought it with Windows already installed I believe.
 
Re: Unable to install Windows 7 Service Pack 1

OK. Please try the following first.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2647753

4. Let me know if it says it was successful or if there are any errors.
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
OK. Please try the following first.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2647753

4. Let me know if it says it was successful or if there are any errors.
Click to expand...


Hi Bryan,
It says the update is not installed.
0208.JPG
 
Re: Unable to install Windows 7 Service Pack 1

I'll need to look at your hives. Please do the following.

Step#1 - Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Step#2 - Export CBS Registry Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#3 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Re: Unable to install Windows 7 Service Pack 1

BrianDrab said:
I'll need to look at your hives. Please do the following.

Step#1 - Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Step#2 - Export CBS Registry Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#3 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
Click to expand...

For Item 1 (components file - note there was also a COMPONENTS.LOG1 and COMPONENTS.LOG2 - I wasn't sure exactly what to compress so I just did the COMPONENTS file): https://www.sendspace.com/file/hy3mku

For Item 2 (CBS): https://www.sendspace.com/file/t41k8y

For Item 3 (SideBySide): https://www.sendspace.com/file/dh6h4r
 
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