[SOLVED] [Win7SP1 x64] Windows updates KB4499164 fail to install

[smidtcqx]

Well, that worked!

 

[SleepyDude]

Good, force Windows to search for new updates, if it find any try to install them but skip/hide all that have Preview in its name.

If some update fails tell me the KB number, the error code and collect the new CBS.log

 

[smidtcqx]

Well, now KB2592687 failed with error code 80073701.

CBS log is here:

CBS.zip

 

[SleepyDude]

Hi,

Uninstall Update Manually

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following: wusa /uninstall /KB:4015549
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:


Search with Farbar Recovery Scan Tool (FRST)

• Download FRST or FRST x64 and save it to the Desktop.
  (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
• open the Command Prompt as Administrator (Tutorial)
• type the command:
  

  dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

• wait for the command to finish with "The operation completed successfully" or equivalent
• close the window "Administrator: Command Prompt"
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  (When the Tool opens for the first time you must click Yes on the disclaimer.)
  
  
• On the Search box (1) type or Copy & Paste the following text:
  

  KB4015549

• Press the Search Registry button.
• Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
• Please attach the log to your post.

 

[smidtcqx]

OK, it showed "Updated isn't installed", so I ran FRST64. The result is attached.

 

[SleepyDude]

Hi,

Please confirm that you run the FRST search immediately after executing the command:
dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

 

[smidtcqx]

OK, tried again.

 

[SleepyDude]

Lets try to remove the update using FRST. Before running the fix please rename FRST64 to EnglishFRST64

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

• Download the file attached and save it to the Desktop as fixlist.txt
  (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  
  
• Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
• The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

 

[smidtcqx]

Ok, done. The log is attached.

 

[SleepyDude]

Thanks for the log.

Try to install the update KB2592687, collect CBS.log is it fails.

 

[smidtcqx]

This seems to be a hard nut to crack... it failed again.
CBS.log is here:

CBS.zip

 

[SleepyDude]

Hi,

Sorry by some strange reason the post I did yesterday didn't publish on the forum!

There is another one we have to remove...

Uninstall Update Manually

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following: wusa /uninstall /KB:4019264
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:


Search with Farbar Recovery Scan Tool (FRST)

• Download FRST or FRST x64 and save it to the Desktop.
  (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
• open the Command Prompt as Administrator (Tutorial)
• type the command:
  

  dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

• wait for the command to finish with "The operation completed successfully" or equivalent
• close the window "Administrator: Command Prompt"
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  (When the Tool opens for the first time you must click Yes on the disclaimer.)
  
  
• On the Search box (1) type or Copy & Paste the following text:
  

  KB4019264

• Press the Search Registry button.
• Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
• Please attach the log to your post.

 

[smidtcqx]

Hi, I ran FRST64 and attached the log.

 

[SleepyDude]

Hi,

Use FRST to apply the attached fix.

After the fix try to install the update and collect CBS.log if it fails.

 

[smidtcqx]

It failed again...
I attached the fixlog, the CBS log can be found here (it is very large):

CBS.zip

 

[SleepyDude]

Hi,

More to go...

Uninstall Update Manually

- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following: wusa /uninstall /KB:4022719
- confirm that you want to uninstall the update

If the result is some error like Update isn't installed, error during the uninstall, etc. execute the following steps:


Search with Farbar Recovery Scan Tool (FRST)

• Download FRST or FRST x64 and save it to the Desktop.
  (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
• open the Command Prompt as Administrator (Tutorial)
• type the command:
  

  dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."

• wait for the command to finish with "The operation completed successfully" or equivalent
• close the window "Administrator: Command Prompt"
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  (When the Tool opens for the first time you must click Yes on the disclaimer.)
  
  
• On the Search box (1) type or Copy & Paste the following text:
  

  KB4022719

• Press the Search Registry button.
• Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
• Please attach the log to your post.

 

[smidtcqx]

Here ist is!

 

[SleepyDude]

Hi,

FRST Fix attached.

After the fix I want you to do a different thing.

- Open Start Menu and on the search box type Disk Cleanup, right click this entry and select Run as Administrator
- select only the option to clean Windows Update, after the tool finish the work open the folder C:\Windows\Logs\CBS and copy the files DeepClean.log and CBS.log to the Desktop, zip both files and attach to your post.

 

[smidtcqx]

OK, here are the logs.

logs.zip

 

[SleepyDude]

Hi,

Thanks for the log.

Try to install again the update KB2592687, collect CBS.log is it fails.