[SOLVED] [Win7SP1 x64] WU Error Code 8007370B - SURT total detected corruption count: 218.

[Joeicam]

I do not, as the operating system came pre-installed. It's been a few years since I bought the machine. I don't remember if it was included or if it's laying around somewhere

 

[BrianDrab]

OK, please do the following.

Step#1 - DISM /ScanHealth
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
   Dism /Online /Cleanup-Image /ScanHealth
4. Once it finishes, attach the following log.
   C:\Windows\Logs\CBS\CheckSUR.log

 

[Joeicam]

I received an Error 87 upon trying to run the command in step 3 .

 

[BrianDrab]

Please download and install the following update. Let me know if it installs.
Access Denied

 

[Joeicam]

It says the update is not applicable to my computer

 

[BrianDrab]

OK. When you typed the following command....

Dism /Online /Cleanup-Image /ScanHealth

Did you try to copy/paste it to avoid any typos?

 

[Joeicam]

Yepp I did copy and paste, and I tried twice.

 

[BrianDrab]

OK, thanks. Are you able to make a screen shot of what your command prompt looks like when the error is up? For example.

 

[Joeicam]

Yessir, here you go :).

 

[BrianDrab]

Please download and install the appropriate package from the following link. I understand you may have tried this one already in a previous step but I would like to try one more time.
https://support.microsoft.com/en-us...em-update-readiness-tool-in-windows-7-and-win

 

[Joeicam]

I downloaded the update, attempted to install, and got another, "The update is not applicable to your computer." error.

 

[Joeicam]

Any other ideas, sir?

 

[BrianDrab]

Yes I think I know how we can resolve your issue. At least we are going to try. Please do the following.

Step#1 - Disable Windows Update
1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc stop wuauserv && sc config wuauserv start= disabled

4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly and can go on to Step#2.

SERVICE_NAME: wuauserv
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 3  [COLOR=#ff0000]STOP_PENDING[/COLOR]
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x1
        WAIT_HINT          : 0x7530
[SC] ChangeServiceConfig [COLOR=#ff0000]SUCCESS[/COLOR]

Step#2 - Retrieve Updated Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

 

[Joeicam]

Sorry about the late response, I was in Colombia :). I completed the steps above and received the parts in red as you have. Here is the link to my Components file:Download COMPONENTS from Sendspace.com - send big files the easy way. Also, I think that your hyperlink is broken for SendSpace :).

 

[BrianDrab]

Welcome back. Please do the following and let me know when complete.

Step#1 - Replace Manually
1. Download COMPONENTS2.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the COMPONENTS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad2.
Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Components2 folder on your desktop and paste it into C:\Windows\System32\config

 

[Joeicam]

The step is completed. I'm not sure if this has to do with anything, but I have two files named "COMPONENTS" in my config folder. One is of type File and the other is type Text Document. I replaced the COMPONENTS file that you had me download with the COMPONENTS file listed of type File.

 

[BrianDrab]

The step is completed. I'm not sure if this has to do with anything, but I have two files named "COMPONENTS" in my config folder. One is of type File and the other is type Text Document. I replaced the COMPONENTS file that you had me download with the COMPONENTS file listed of type File.

That would be correct.

Now please do the following.

Enable Windows Update
1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc config wuauserv start= delayed-auto && sc start wuauserv

4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly.

[SC] ChangeServiceConfig [COLOR=#ff0000]SUCCESS[/COLOR]
SERVICE_NAME: wuauserv
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 2  [COLOR=#ff0000]START_PENDING[/COLOR]
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x7d0
        PID                : 1136
        FLAGS              :

 

[Joeicam]

I see both "SUCCESS" and "START_PENDING" in my CMD window :).

 

[BrianDrab]

Good, hopefully my plan will work. We'll likely have to do this one or two more times before you are corrected. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Joeicam]

View attachment CheckSUR.log I have attached my CheckSUR.log to this post :)