[SOLVED] [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

[BrianDrab]

OK, please boot your computer into a Clean Boot state using the instructions in the following article.
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Once in a clean boot, go ahead and attempt the SP1 upgrade again. If it fails, please zip up and attach the following two files.
c:\windows\logs\cbs\cbs.log
C:\WINDOWS\INF\setupapi.dev.log

 

[Swadesi]

Though I have tried this earlier and was unsuccessful with SP1, as you've suggested let me try once again. I will keep you posted.

 

[Swadesi]

Here are the logs. Hope you could help, to resolve this soon.

 

[BrianDrab]

Can you please zip up and attatch/upload your entire c:\windows\logs\cbs folder?

 

[Swadesi]

Sure, in a sec

 

[Swadesi]

Hi, the size came up to 16mb, after zipping and couldn't upload as an attachment. Any alternate way to share here? Please advise.

 

[Swadesi]

Hi, here is the link to access/download the CBS.zip from Sendspace, Download CBS.zip from Sendspace.com - send big files the easy way

 

[Swadesi]

Awaiting to hear your directions or fix, for this issue.

 

[BrianDrab]

2017-06-06 22:56:46, Error                 CBS    Failed to resolve package 'Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Please do the following.

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:977165

4. Let me know if it says it was successful or if there are any errors.

 

[Swadesi]

Completed uninstalling the security patch KB977165

 

[BrianDrab]

Just to confirm you got a message similar to the following and answered Yes to uninstall?

 

[Swadesi]

Hi Brian, what's the next step/fix?

 

[Swadesi]

YES, that's correct

 

[BrianDrab]

Good. OK, please boot your computer into a Clean Boot state using the instructions in the following article. (You may still be in a clean boot state which is great and if that's the case you don't have to do it again)
https://support.microsoft.com/en-us/...oot-in-windows

Once in a clean boot, go ahead and attempt the SP1 upgrade again. If it fails, please zip up and attach the following two files.
c:\windows\logs\cbs <---entire folder
C:\WINDOWS\INF\setupapi.dev.log

 

[Swadesi]

Sure, let me try it and will let you know shortly.

 

[Swadesi]

.... failed again, here are the logs

 

[BrianDrab]

Please manually download and attempt to install the following update.
Download Security Update for Windows 7 (KB977165) from Official Microsoft Download Center

Let me know what messages come up or if it's successful.

 

[Swadesi]

Well, when we attempted to install this security update, it prompted with the message "The update is not applicable to your computer" and not an option to proceed.

 

[BrianDrab]

Please do the following.

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB977165 into the Search box and click the Search Registry button.

8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
9. You may close any remaining open windows now.

 

[Swadesi]

Hi, ran the 32 bit version, since mine is a 32-Bit and here is the log. Please let me know with your findings.

Thanks.

Farbar Recovery Scan Tool (x86) Version: 12-06-2017
Ran by DR (13-06-2017 14:18:39)
Running from C:\Users\xxxx\Downloads
Boot Mode: Normal

================== Search Registry: "KB977165" ===========

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\186a3b50cab..898164d7eb2_31bf3856ad364e35_6.1.7600.16481_ff1c4ae7b5a097cf]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_b216274fe702de73"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D385F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\186a3b50cab..898164d7eb2_31bf3856ad364e35_6.1.7600.16481_ff1c4ae7b5a097cf]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_b216274fe702de73"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D385F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\186a3b50cab..898164d7eb2_31bf3856ad364e35_6.1.7600.16481_ff1c4ae7b5a097cf]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_93d87a7aeb0da362"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D385F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\186a3b50cab..898164d7eb2_31bf3856ad364e35_6.1.7600.16481_ff1c4ae7b5a097cf]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_93d87a7aeb0da362"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D385F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\1922733cda7..1a48609921b_31bf3856ad364e35_6.1.7600.20591_7aab541493daaae4]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_0606716f691a6e5f"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D395F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\1922733cda7..1a48609921b_31bf3856ad364e35_6.1.7600.20591_7aab541493daaae4]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_e7c8c49a6d25334e"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D395F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\344c8bf5634..01edcc8f759_31bf3856ad364e35_6.1.7600.20591_6dfbdaffa17e5a54]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_b645464060bc2dfb"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D355F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\344c8bf5634..01edcc8f759_31bf3856ad364e35_6.1.7600.20591_6dfbdaffa17e5a54]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_9807996b64c6f2ea"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D355F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3b62895240e..953a1c747fb_31bf3856ad364e35_6.1.7600.16481_4cc1e1bae09e3a35]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_0a359324e2d3be41"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D365F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3b62895240e..953a1c747fb_31bf3856ad364e35_6.1.7600.16481_4cc1e1bae09e3a35]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_0a359324e2d3be41"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D365F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3b62895240e..953a1c747fb_31bf3856ad364e35_6.1.7600.16481_4cc1e1bae09e3a35]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_ebf7e64fe6de8330"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D365F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3b62895240e..953a1c747fb_31bf3856ad364e35_6.1.7600.16481_4cc1e1bae09e3a35]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_ebf7e64fe6de8330"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D365F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a53281fb1b9..c6624262557_31bf3856ad364e35_6.1.7600.20591_7e385fb5040d8bd8]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_5e25dd4464eb4e2d"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D375F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a53281fb1b9..c6624262557_31bf3856ad364e35_6.1.7600.20591_7e385fb5040d8bd8]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_3fe8306f68f6131c"="0x49000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D375F6E65757472616C5F4C445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f7beb164ed6..dad66ce62d9_31bf3856ad364e35_6.1.7600.16481_0f2b2670ed3e4cf4]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_096376fa481c681e"="0x4A000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D31305F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f7beb164ed6..dad66ce62d9_31bf3856ad364e35_6.1.7600.16481_0f2b2670ed3e4cf4]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.1.0.977165-_096376fa481c681e"="0x4A000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E312E302E3937373136352D31305F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f7beb164ed6..dad66ce62d9_31bf3856ad364e35_6.1.7600.16481_0f2b2670ed3e4cf4]
"p!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_eb59ed1a0bb1deef"="0x4A000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D31305F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f7beb164ed6..dad66ce62d9_31bf3856ad364e35_6.1.7600.16481_0f2b2670ed3e4cf4]
"i!CBS_package_2_for_kb977165~31bf3856ad364e35~x86~~6.1.2.0.977165-_eb59ed1a0bb1deef"="0x4A000000010000005061636B6167655F325F666F725F4B423937373136357E333162663338353661643336346533357E7838367E7E362E312E322E302E3937373136352D31305F6E65757472616C5F47445232"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB977165~31bf3856ad364e35~x86~~6.1.1.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_0.0.0.0_none_f8eaf96b94e412f9]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-9_neutral_LDR"="6.1.7600.20591@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_0.0.0.0_none_f8eaf96b94e412f9]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-10_neutral_GDR"="6.1.7600.16481@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-kernel32_31bf3856ad364e35_0.0.0.0_none_b797daee9e75c4e4]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-7_neutral_LDR"="6.1.7600.20591@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-kernel32_31bf3856ad364e35_0.0.0.0_none_b797daee9e75c4e4]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-8_neutral_GDR"="6.1.7600.16481@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-os-kernel_31bf3856ad364e35_0.0.0.0_none_900a574dfc4d4e9e]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-5_neutral_LDR"="6.1.7600.20591@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-os-kernel_31bf3856ad364e35_0.0.0.0_none_900a574dfc4d4e9e]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.977165-6_neutral_GDR"="6.1.7600.16481@2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0"="2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0"="2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_2_for_KB977165~31bf3856ad364e35~x86~~0.0.0.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_2_for_KB977165~31bf3856ad364e35~x86~~0.0.0.0]
"Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~0.0.0.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0"="0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB977165~31bf3856ad364e35~x86~~0.0.0.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB977165~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0]
"InstallName"="Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0.mum"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0\Owners]
"Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0"="196720"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0]
"InstallName"="Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0.mum"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0\Owners]
"Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="196720"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0\Owners]
"Package_for_KB977165~31bf3856ad364e35~x86~~6.1.2.0"="131184"

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