[SOLVED] [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

[BrianDrab]

Thanks. Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Swadesi]

Hi, when I ran it first time, it ran for hours and never completed. So, I cancelled it, and re-ran it after rebooting again and it completed the second time. But here are the logs from both runs, in case.

Thanks.

 

[BrianDrab]

Good. OK, please boot your computer into a Clean Boot state using the instructions in the following article. (You may still be in a clean boot state which is great and if that's the case you don't have to do it again)
https://support.microsoft.com/en-us/...oot-in-windows

Once in a clean boot, go ahead and attempt the SP1 upgrade again. If it fails, please zip up and attach the following two files.
c:\windows\logs\cbs <---entire folder
C:\WINDOWS\INF\setupapi.dev.log

 

[Swadesi]

Brian, guess what... it worked, the SP1 installed successfully!!!! I gotta say here that even Microsoft Tier 2 support couldn't able to resolve this. Thank you so much for your time and help.

Also, just curious to know what was the variable, please educate me here, if you could.

Thanks again Brian, much appreciated.

DR

 

[BrianDrab]

That's great news. Glad to help. I believe there were two issues at work here.

1. Your disk had some corruption in the Volume bitmap which we corrected with chkdsk
2. You had an update that was partially uninstalled KB977165. We needed to go in and basically tear out any remnants of this update so SP1 didn't try locating the components for this.

Take care.

 

[Swadesi]

Thanks for sharing the variables, which you've found. Thanks again for your time and help, on this.