[SOLVED] window update error 0x80070057

I have a disk that came with the PC. It is a single disk that says, "Intended for distribution with a refurbished PC" Includes service pack 1 32 bit windows 7 Pro.
 
Good. We won't use that yet but may need to.

Now when you reboot your computer and begin tapping F8 on the keyboard to bring up the Advanced Boot screen do you have a Repair Your Computer option? If so please select that. You will then be prompted to pick a keyboard layout and then open up the command prompt.

12565d1432413451-windows-update-problem-repair-jpg


Then follow these instructions once at the command-prompt.

Revert Pending Changes
 1. Type notepad into the command prompt and hit enter.
2. Click the File menu in notepad and choose Open. Click on Computer on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk.
3. Once you've identified the driver letter you may cancel out of this screen and close notepad.
4. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#4. Note, there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

5. If all goes well you will see the following as the last few lines. Please let me know if you don't.
Code: 
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.
6. Now you may close the command-prompt window and Restart your machine.

Let me know how it goes.
 
I see 3 choices system c: 167mb free of 199mb windows d: 112GB free of 148GB and boot x None say local disk. I think it is d but want to make sure.
 
I did as instructed and it said
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.

But it still downloads update installs reboots and reverts changes.
 
Ahhh finally something to work with. I think the cleanup we did helped as I now see a driver error.

Code: 
2015-05-28 15:30:34, Info                  CBS    Doqe:   q-uninstall: Inf: wudfusbcciddriver.inf, Ranking: 2, Device-Install: 0, Key: 1, Identity: [B]wudfusbcciddriver.inf[/B], Culture=neutral, Type=driverUpdate, Version=6.1.7601.18381, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS
2015-05-28 15:30:34, Info                  CBS    Perf: Doqe: Uninstall started.
2015-05-28 15:30:34, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 1
2015-05-28 15:30:35, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-05-28 15:30:35, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-05-28 15:30:35, Info                  CBS    Perf: Doqe: Uninstall ended.
2015-05-28 15:30:35, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-05-28 15:30:35, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-05-28 15:30:35, Info                  CBS    Shtd: Rolling back KTM, because drivers failed.



Please zip/attach the following file.
c:\Windows\inf\setupapi.dev.log
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-28 17:40:14.960
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\ray\Desktop\SFCScript.txt [0]




FileScan::
[0: 2] C:\Windows.old\Windows\System32\DriverStore\FileRepository\wudfusbcciddriver.inf_x86_neutral_b961cfda3f3ba863\WUDFUsbccidDriver.inf
File is untraceable.
Found: fGaKp7RqrwgrSx5XcuJlOy1SaQWOMkG3pU7pMkTO5To=
Version number not available.
Trace not available.

[C:\Windows.old\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.17514_none_648119945ff6db2d\WUDFUsbccidDriver.inf]


[1: 1] C:\Windows.old\Windows\inf\wudfusbcciddriver.inf
File is untraceable.
Found: fGaKp7RqrwgrSx5XcuJlOy1SaQWOMkG3pU7pMkTO5To=
Version number not available.
Trace not available.



[2: 2] C:\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.17514_none_648119945ff6db2d\WUDFUsbccidDriver.inf
Expected: fGaKp7RqrwgrSx5XcuJlOy1SaQWOMkG3pU7pMkTO5To=
Expected: 6.1.7601.17514 Found: Version number not available.
Failed to trace component x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.17514_none_648119945ff6db2d with return code -2.

[C:\Windows\System32\DriverStore\FileRepository\wudfusbcciddriver.inf_x86_neutral_b961cfda3f3ba863\WUDFUsbccidDriver.inf]


[3: 1] C:\Windows\inf\wudfusbcciddriver.inf
File is untraceable.
Found: Lz9zMmMWooWs5SIDV0hSTzzMVYxp1RPknbp/QxzLAns=
Version number not available.
Trace not available.



[4: 2] C:\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18459_none_645ac2a86012e61e\WUDFUsbccidDriver.inf
Expected: Lz9zMmMWooWs5SIDV0hSTzzMVYxp1RPknbp/QxzLAns=
Expected: 6.1.7601.18459 Found: Version number not available.
Failed to trace component x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18459_none_645ac2a86012e61e with return code -2.

[C:\Windows\System32\DriverStore\FileRepository\wudfusbcciddriver.inf_x86_neutral_287553bb62168f21\wudfusbcciddriver.inf]


[5: 1] C:\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.22584_none_64beee3d794d5b08\WUDFUsbccidDriver.inf
Expected: u0EYwmY4tcUjTZg9w27QXp3VaFn44+4qVyogVAT4zjU=
Expected: 6.1.7601.22584 Found: Version number not available.
Failed to trace component x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.22584_none_64beee3d794d5b08 with return code -2.



[6: 1] C:\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18381_none_64324eae60327212\WUDFUsbccidDriver.inf
Expected: 52l+V9qzhfD1LwixOuwVxs9gkIoeyfcXiUhb1nuOeGI=
Expected: 6.1.7601.18381 Found: Version number not available.
Failed to trace component x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18381_none_64324eae60327212 with return code -2.



[7: 1] C:\Windows\winsxs\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.22672_none_64c7bf7b79470990\WUDFUsbccidDriver.inf
Expected: NcNCx3n5B6ktx4mltrEf2kSeXEa1A/YSEhdCWAEPAbU=
Expected: 6.1.7601.22672 Found: Version number not available.
Failed to trace component x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.22672_none_64c7bf7b79470990 with return code -2.
FileScan:: directive completed successfully.
 
Perfect. Let's add the missing package manually.

Add Missing Package
1. Click the Start button and type cmd.exe in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and hit enter.
pnputil -a C:\Windows\WinSxS\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18381_none_64324eae60327212\wudfusbcciddriver.inf


Let me know if it says successfully installed.


The following are just notes. You may ignore. The log file showed...
Code: 
!!!  sto: Failed to find driver update 'C:\Windows\WinSxS\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18381_none_64324eae60327212\wudfusbcciddriver.inf' in Driver Store. Error = 0x00000490
<<<  Section end 2015/05/28 15:31:29.094
<<<  [Exit status: FAILURE(0x00000490)]
 
Last edited:
Sorry. Just noticed that there was an extra space in the command. You will need to do the following again.

Add Missing Package
 1. Click the Start button and type cmd.exe in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and hit enter.
pnputil -a C:\Windows\WinSxS\x86_wudfusbcciddriver.inf_31bf3856ad364e35_6.1.7601.18381_none_64324eae60327212\wudfusbcciddriver.inf


Let me know if it says successfully installed.
 
I'm sorry to report it's do doing the samething. Fails to configure and reverts. I rebooted and tried a few times.
 
Sorry I missed the 2nd post But good news, It said it installed the script. I rebooted and tried the update. IT WORKED !!!

Thank you so much for the help. This is a great forum.
 
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