Windows 10 update failure (1809) for Sysnative Windows Update
- Thread starter Andi
- Start date
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Don't forget setuperr.log!
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Darn, empty!
Okay, one final check:
Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Okay, one final check:
Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Can you please uninstall Ashampoo WinOptimizer 2018 while we troubleshoot. Thanks.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
And one last thing...
I see remnants of VoodooShield and BitDefender I'd like to remove.
Before running the fix I suggest, please create a system restore point and preferably backup everything. I am not expecting any problems, but since these are remnants of security software, which include drivers, I would like to play it safe.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
I see remnants of VoodooShield and BitDefender I'd like to remove.
Code:
S3 VSScanner; C:\WINDOWS\System32\DRIVERS\vsscanner.sys [29752 2018-06-25] (VoodooSoft, LLC)
HKLM\...\Run: [CL-23-BDD2431C-0344-4230-9F6E-D01E96128439] => "C:\Program Files\Common Files\Bitdefender\SetupInformation\CL-23-BDD2431C-0344-4230-9F6E-D01E96128439\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\CL-23-BDD2431 (the data entry has 44 more characters).Before running the fix I suggest, please create a system restore point and preferably backup everything. I am not expecting any problems, but since these are remnants of security software, which include drivers, I would like to play it safe.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
And let's remove the driver now. A precautionary Restore Point will be created.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Excellent! I think we can try the upgrade now. Please use the iso you have downloaded and not the Update Assistant.
If it fails, please attach setupapi.dev.log., setupact.log and setuperr.log.
If it fails, please attach setupapi.dev.log., setupact.log and setuperr.log.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Please download the iso using the tool, as we want to upgrade the machine and not do a fresh install.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
OK, try upgrading using the iso.
Bummer...no luck.
Install finished, auto-restart, blue bacground with "working on updates", again restart, windows logo and spinning circle traing to boot windows but failed...then black monitor, pc is working but no red dot flasing like it was when disk is doing something, mouse has no lighting like it is dead and not responding for clicking and moving, keyboard also not responding and I can not do anything but hard reset!
Install finished, auto-restart, blue bacground with "working on updates", again restart, windows logo and spinning circle traing to boot windows but failed...then black monitor, pc is working but no red dot flasing like it was when disk is doing something, mouse has no lighting like it is dead and not responding for clicking and moving, keyboard also not responding and I can not do anything but hard reset!
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