[SOLVED] Windows 10 upgrade fails

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
There are also remnants of EmsiSoft AntiMalware and TrustDefender available.
Do you recognize these programs and are they uninstalled ?
 

Attachments

Hi Peter,
Here is the Fixlog.txt file. EmsiSoft Antimalware and TrustDefender were old freeware programs I had used to check for suspected malware infections. They should be uninstalled but I don't see them in the list of programs in control panel "Programs and Features".
 

Attachments

EmsiSoft Antimalware and TrustDefender were old freeware programs I had used to check for suspected malware infections.
Click to expand...
Lets remove the remnants as well.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Are the Avast entries now gone in Event Viewer ?
 

Attachments

Hi Peter,
Here is the Fixlog file.

I still can't check for windows updates because I get the 80072EFE error. Should we fix that or should I just try the Windows 10 upgrade again?
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Something went wrong. Did you run FRST.exe as administrator ?
 
Hi Peter,
I re-downloaded the fixlist file and then ran FRST as administrator. The new Fixlog is attached. I think it is the same as before.
 

Attachments

The new Fixlog is attached. I think it is the same as before.
Click to expand...
Indeed. Please do following.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Oops, I made a small typo causing 1 file not to be copied.
Please do following.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Attach the file C:\Windows\WindowsUpdate.log to your next reply also.
 

Attachments

Please do following.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Hi Peter,
Sorry for the delay in responding to your post. Here is the requested Fixlog file.
 

Attachments

Step 1:
Go to Control Panel - Windows Update - Change settings.
Select Download updates but let me choose whether to install them.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Restart the machine.
Check Windows Update again and report the result.
 
Hi Peter,
I restarted and checked for updates but I still got the 80072EFE error. A screenshot is attached.
 

Attachments

  • Capture-9.JPG
    Capture-9.JPG
    32.6 KB · Views: 3
Attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\WindowsUpdate.log to your next reply.
 
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