[SOLVED] Windows 7 Home Premium Failing to install updates

That on the start menu it shows there are updates available but when I go to install them when I shut down it shuts down instead of doing the normal process of downloading them and on start up installing them
 
OK, so when you manually check Windows Updates it says there are no updates. But when you click your Start button it shows the update shield?

Capture.JPG
 
OK, if your Start button is showing the shield then you should have a Windows Update icon that you can click on as well. Please do the following.

1. On the bottom right of the screen by the date/time you should see a Show Hidden Icons arrow that you can click on which will show other icons.
2. Click this and then you should see the Windows Update icon. Click the Windows Update icon and let me know what it is saying needs installed.
Capture.JPG
 
OK, please do the following.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

05 - Repair WMI
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
Well I said it was fixed now its doing the same thing again.... What else could be wrong with my install of windows?
 
That's really odd. So when you check for Windows Updates there are no important or recommended updates to install? If not please do the following again.

Good. Now do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 960ef925-f8ab-4b24-a255-366b10b6a598
SusClientIdValidation REG_BINARY 060228011E2C3200450032003400320030003000300035003700340036002000200020002000200020002000200006D0509971420B4D00380030002D003500340030003000310039003000300030003500300054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00
LastRestorePointSetTime REG_SZ 2016-03-24 21:39:45


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-03-27 23:01:16
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x12ac
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-02-09 16:34:56
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-03-27 08:00:00
LastRestoreId REG_SZ {43C94DA9-B032-4009-A47D-9344AC933F0B}
EnableFeaturedSoftware REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-03-27 20:37:06
NextFeaturedUpdatesNotificationTime REG_SZ 2016-03-25 23:43:41
ScheduledInstallDate REG_SZ 2016-03-27 08:00:00
ActionCenterNotificationCount REG_DWORD 0x3


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-03-27 01:33:33
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-03-26 21:42:41
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-03-26 01:55:17
LastError REG_DWORD 0xc190010e


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
KickoffDownload REG_DWORD 0x1
KickoffSource REG_DWORD 0x0
AllowOSUpgrade REG_DWORD 0x1
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xe
OSUpgradeStateTimeStamp REG_SZ 2016-03-26 01:55:17
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x54
SamplingValue2 REG_DWORD 0x12a


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{2A935188-9DF2-4331-83C5-F8C9A1EC0763}.bin
FlushCacheFiles REG_MULTI_SZ


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-12-13 04:22:51
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Thanks. This is telling me that one update is detected.
Code: 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
    UpdateCount    REG_DWORD    0x1

When you go to Windows Update, what are the updates that are available? Please include critical, important, recommended and optional. Thanks.
 
the only updates I have are the Windows 10 Upgrade and the 2 optional MSE KB2310138 and Acer Display S241HL
 
OK, i have a few other ideas. Let's start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-26 23:07:09.324
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Owner\Desktop\SFCScript.txt [1]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-03-26 23:07:09.391
Script hash: FCanrLoLO5CRSe/0v51ucOm2vhP2iFVVU6OKozSbWTM=
----------------------EOF-----------------------
 
OK, let me know if the issue comes back. If it does I would like you to zip up and attach the following two logs.

c:\windows\windowsupdate.log
c:\windows\softwaredistribution\ReportingEvents.log

Thanks.
 
The logs confirm that the one update it is reporting on is the Windows 10 update. Is it your intention to upgrade to Windows 10 (only free through July of this year)?


Code: 
Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Sunday, ‎March ‎27, ‎2016 at 10:56 AM:  - Upgrade to Windows 10 Home, version 1511, 10586
 
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