GabrielRocket
Active member
- Sep 22, 2021
- 34
Hello,
I am not totally sure if I am creating this thread in the correct place, but it has SFC related problem and I don't know the root cause of the shut downs.
Since the beginning of September my laptop started to have random shut downs with no BSOD or any obvious errors. The most I could find was in the event viewer. Event 41 (Task category 63) - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
I thought that it could be related to a faulty power source, as my battery is no longer good, so I got a new battery as I needed it for a while anyway. However, on a new battery and without having laptop plugged to the socket, shut downs increased dramatically. So I keep it plugged all the time. This drops shut downs to around 1 in 24h. Sometimes it can be around 5 in 24h, sometimes 1 in 3 days. But they always happen. Most of the time it happens, when nothing intense is happening. Like watching videos, browsing, but hasn't happened during games yet or I just got lucky.
Heat doesn't seem to be a problem as well, because the laptop doesn't feel hot during shut downs and it doesn't necessary shut down, when it is hot (during games).
I scanned with malwarebytes for any viruses and nothing was found. Also updated all the drivers. Although, there I encountered a problem regarding graphics drivers. I have AMD Radeon HD 8730M and Intel HD 4000 together, but I cannot use AMD Radeon HD 8730M anywhere as I cannot select it. I read that I should have some sort of software, which would allow me to select which graphics card I use for which programs, but none have worked so far, which I've tried. Dell official drivers don't have any, which work and few, which I tried from AMD Radeon website drivers, either haven't located it, or temporary messed up the graphics (probably wrong software).
Also, I tried the "sfc /scannow", which showed me some errors, so I thought that maybe this one could also be related as they couldn't be resolved.
Any help would be greatly appreciated. Also, if possible, could anyone explain to me why those shut downs are happening as I am rather curious, because I have never experienced anything like this and so far I can't be certain that it's a hardware problem.
I am running Windows 7 Ultimate SP1 (64 bit), Dell Inspiron 15R 5521.
See the files attached.
I am not totally sure if I am creating this thread in the correct place, but it has SFC related problem and I don't know the root cause of the shut downs.
Since the beginning of September my laptop started to have random shut downs with no BSOD or any obvious errors. The most I could find was in the event viewer. Event 41 (Task category 63) - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
I thought that it could be related to a faulty power source, as my battery is no longer good, so I got a new battery as I needed it for a while anyway. However, on a new battery and without having laptop plugged to the socket, shut downs increased dramatically. So I keep it plugged all the time. This drops shut downs to around 1 in 24h. Sometimes it can be around 5 in 24h, sometimes 1 in 3 days. But they always happen. Most of the time it happens, when nothing intense is happening. Like watching videos, browsing, but hasn't happened during games yet or I just got lucky.
Heat doesn't seem to be a problem as well, because the laptop doesn't feel hot during shut downs and it doesn't necessary shut down, when it is hot (during games).
I scanned with malwarebytes for any viruses and nothing was found. Also updated all the drivers. Although, there I encountered a problem regarding graphics drivers. I have AMD Radeon HD 8730M and Intel HD 4000 together, but I cannot use AMD Radeon HD 8730M anywhere as I cannot select it. I read that I should have some sort of software, which would allow me to select which graphics card I use for which programs, but none have worked so far, which I've tried. Dell official drivers don't have any, which work and few, which I tried from AMD Radeon website drivers, either haven't located it, or temporary messed up the graphics (probably wrong software).
Also, I tried the "sfc /scannow", which showed me some errors, so I thought that maybe this one could also be related as they couldn't be resolved.
Any help would be greatly appreciated. Also, if possible, could anyone explain to me why those shut downs are happening as I am rather curious, because I have never experienced anything like this and so far I can't be certain that it's a hardware problem.
I am running Windows 7 Ultimate SP1 (64 bit), Dell Inspiron 15R 5521.
See the files attached.
