[SOLVED] Windows 7 SP1 x64 KB4534310 error code 8024200D

[mcmhca]

Hello,
KB4534310 failed with new code 0x8007371B
SFC /scannow still reports no errors but a rerun of SURT found errors.

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

Step 2: Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4489878
   
4. Let me know if it says it was successful or if there are any errors.

Step 3: FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4489878 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[mcmhca]

Hello,
WUSA again reports that KB4489878 is not installed on this computer.

 

[PeterJ]

The log file SearchReg.txt comes up empty which cannot be right. Please do following.

FRST Registry Search

1. Click the Start button and in the search box, type CMD
2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   

   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

   
   Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
4. Right-click on the file FRST64.exe and choose Run as administrator.
5. Copy and paste KB4489878 into the Search box and click the Search Registry button.
6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
7. You may close any remaining open windows now.

 

[mcmhca]

Hello,
The searchreg results are correct. It seemed that 4489878 was in the same category as 4486563, a predecessor Security Monthly Quality Rollup that you supplied a fix file for to delete the reg entries.

4489878 was reported not installed by WUSA, many entries in the registry and cbs.log entries indicating attempts to load 4489878 packages. I hoped you would provide a fix file for 4489878.
I decided to install and use notepad++ to create a fix file from searchreg-4489878 results. It ran successfully hence no entries in the current registry.

IMHO, the deletions and tweaks in the registry, may have solved the 8024200d problem leading to the new error code.

BTW, after the fix zip from post #62, all scans (sfc, scfix, SURT) are all clean! No missing deployment flags in the c! entries (the archive command?). A golden arrow from your mighty quiver!

Now, after the 0x8007371B install 4534310 failure, the system is back to WUSA reporting not installed but searchreg showing many entries.

With SURT showing no errors, it may be time to try the install again. Does the 4534310 reg clean fix need to be run first?

 

[PeterJ]

Hmm, ok. Go ahead and try to install KB4534310 again.

 

[mcmhca]

Hello,
Brilliant indeed. KB4534310 installed!
Thank you

 

[PeterJ]

Great and your welcome.

Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.

I will mark this thread as solved. Take care.