Windows 7 update fails after reboot

Greetings and thank you for your continued patience. As you will see, there was a bit of work to do to prepare our next step.

Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------
  • Download Farbar Recovery Scan Tool (FRST) for 64 bit computers and save it to your Desktop
  • Download the attached Fixlist.txt document and save it to your Desktop as well (FRST and the Fixlist must be in the same location)
  • Right click on FRST64 and select Run as administrator
  • Click Fix and once completed a Fixlog.txt will appear with a copy placed on your Desktop
  • Please copy and paste (or attach) the Fixlog.txt report in your reply
===================================================

Run SURT again and copy/paste the CheckSUR report in your reply.

===================================================

Things I would like to see in your next reply.
  • Fixlog.txt
  • CheckSUR report
 

Attachments

CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-05-21 20:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI C Mark Deployment Missing 0x00000000 c!da71f770bb6..b89d048fa39_31bf3856ad364e35_6.1.7601.23455_5c721a8ef4f2764d x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.23455_none_c61ec764190f7fb5
Summary:
Seconds executed: 1301
Found 1 errors
CSI C Mark Deployment Missing Total count: 1
 

Attachments

Excellent, we have one straggler to deal with. Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------
  • Download the attached Fixlist.txt document and save it to your Desktop (FRST and the Fixlist must be in the same location)
  • Right click on FRST64 and select Run as administrator
  • Click Fix and once completed a Fixlog.txt will appear with a copy placed on your Desktop
  • Please copy and paste the Fixlog.txt report in your reply
===================================================

Run SURT again and copy/paste the CheckSUR report in your reply.

===================================================

Things I would like to see in your next reply.
  • Fixlog.txt
  • CheckSUR report
 

Attachments

There is no problem in CheckSUR.log now, but I still can not install KB2984972 with Windows Update Error 80070490.
 

Attachments

Thank you,

Please provide the latest CBS.log file. If necessary zip the file before attaching or uploading to SendSpace or the file hosting site of your choice.
 
Greetings,

Yes, the logs are produced automatically. Could you please zip and provide the entire CBS folder? We need to review some historical information.
 
Please do this.

===================================================

FRST Registry Search

--------------------
  • Right click on FRST and select Run as administrator
  • Copy/paste the following in the Search: Field
​
KB4480970


  • Click the Search Registry button
  • When completed click OK and a SearchReg.txt document will open on your desktop with a copy placed on your Desktop
  • Attach SearchReg.txt to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • SearchReg.txt
 
Last edited by a moderator:
SearchReg.txt

Farbar Recovery Scan Tool (x64) Version: 19-05.2019
Ran by ted (23-05-2019 08:34:51)
Running from D:\下載\程式
Boot Mode: Normal

================== Search Registry: "KB4480970" ===========


====== End of Search ======
 
Thank you for that step but it appears it didn't process properly.

Please do this.

===================================================

FRST Registry Search With Loaded Component Hive

--------------------
  • Click Start, type Command, right click on Command Prompt above and select Run as Administrator
  • Copy and paste the following after the Command Prompt then hit Enter
reg load HKLM\Components C:\Windows\System32\Config\Components
  • Launch FRST
  • Copy/paste the following in the Search Field
KB4480970
  • Click the Search Registry button
  • When completed click OK and a SearchReg.txt document will open on your desktop
  • Copy and paste the contents of that document your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • SearchReg.txt
 
Please run it a second time with these modifications:

In the Search Field type SearchAll: KB4480970
Rather than select Search Registry select Search Files

Post the results.
 
Farbar Recovery Scan Tool (x64) Version: 19-05.2019
Ran by ted (24-05-2019 09:37:39)
Running from D:\下載\程式
Boot Mode: Normal

================== Search Files: "KB4480970" =============


====== End of Search ======
 
By the way, I searched KB2984972 in registry, and FRST found lots of registry key.
Is that the reason which I couldn't install KB2984972?
 
Yes, that could be a factor. I am consulting with my mentor to determine our next step but since he is in a far different time zone he may not be back online this evening.
 
Thank you for your continued patience. Please provide the following log:

C:\Windows\Inf\setupapi.dev.log
 
Greetings.

Based on a error being reported in the most recent log I would like you to uninstall Kaspersky using this tool if necessary then try the update again. If it fails attach the CBS log to your reply.
 
Last edited:
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